Extended Warranties for New and Used Cars in Europe

Table of Contents

0.0 EXECUTIVE SUMMARY

• Extended warranties for new and used cars amount to a €2.04 billion market across Europe…
• … with dealerships in Germany most likely to offer warranties to their customers
• Dealers are most likely to adhere to captive propositions in Romania, Poland, Spain and Belgium…
• … although a significant market for non-captive warranties is developing in a majority of countries
• Among new car buyers, average take-up rates, at 6.8%, are least developed in Denmark
• … with a Europe-wide overall take-up rate of 15.6% having been generated by the research
• Schemes organised by manufacturer brands or local importers are most widespread in the UK
• Relationships with providers of extended warranties seem normally to be made at the national level
• Revenues from extended warranties can help manufacturers to reduce total warranty costs…
• … albeit there are a variety of challenges to overcome in order to grow profitable programs

1.0 INTRODUCTION

• What is this report about?
• The report' s focus is on extended warranties related to the sale of passenger cars to individuals
• Rationale
• Financial services provision is crucial to the profitability of automotive entities…
• … and extends to a range of insurance, warranty and assistance concepts…
• … although published information on these markets remains at a premium
• Changes in the structure of the dealer channel have implications for automotive financial services
• Methodology
• Dealer survey
• Manufacturer survey
• Definitions
• Finaccord
• PartnerBASE™

2.0 EUROPEAN OVERVIEW

• Introduction
• Passenger vehicle data
• Europe' s passenger car parc is characterized by slow but predictable growth
• Countries in Eastern and South-Eastern Europe provide the best growth opportunities…
• … with sales to commercial customers and fleet buyers outstripping the regional average
• The boom in imported vehicles helps Poland to achieve rapid growth in sales of used cars
• There is ample scope for growth in sales of used cars in Eastern and South-Eastern Europe
• New vehicle registrations are characterised by patriotic tendencies in several countries…
• … although brands such as Honda, Hyundai, Suzuki and Toyota are all making steady progress
• Motor dealer data
• The number of franchised dealers begins to grow following the low point reached in 2003…
• … with the sale efficiency of five countries setting the standards for the rest of Europe
• Dealer survey results - extended warranties
• Dealerships in larger, wealthier markets are the most likely to promote extended warranties
• Dealers in several countries are typically open to working with more than one warranty provider
• Non-captive warranty provision is developing as a result of the activity of several specialist firms…
• … some of which operate internationally and some of which also run branded schemes
• Average take-up rates for extended warranties vary significantly between different countries…
• … with automatic packaging boosting the figure in a number of countries, including Greece
• Dealerships enjoy the advantage of being the natural channel for extended warranties
• Overall take-up rates fall below one in ten new car buyers in a significant number of countries
• Buyers of used cars in Germany are most likely to acquire warranties at the point of sale…
• … with those in France, Italy, Portugal and Switzerland also scoring high overall take-up rates
• Manufacturer / importer survey results - extended warranties
• Branded warranty schemes are most in evidence in the UK and least widespread in Ireland
• Market size - extended warranties
• The European market for extended warranties is worth approximately €2.04 billion…
• … with the largest five countries accounting for well over three quarters of the market value
• Manufacturers' captive finance operations
• Financial services constitute a crucial source of profitability to major automotive groups…
• … although the sale of a 51% stake in GMAC by General Motors is a significant development

3.0 AUSTRIA

• Introduction
• Passenger vehicle data
• New car sales advance at an annual average of 2.6% between 2002 and 2006
• Brands within the Volkswagen grouping continue to account for well over a quarter of sales
• Motor dealer data
• Franchised sales outlets increase following the trough reached at the beginning of 2004…
• … but average sales per sales outlet in Austria remain well below the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Austria are close to the Europe-wide averages
• Competitor dynamics
• Extended warranties: Car Garantie dominates non-captive warranty provision at the point of sale
• … although several other providers have begun to emerge in the dealer distribution channel
• Manufacturer relationships
• Extended warranties: longer automatic guarantees dull appetite for extended warranty programs

4.0 BELGIUM

• Introduction
• Passenger vehicle data
• Sales of both new cars and used cars rise strongly in 2006 following years of stagnation
• The continuing popularity of the Citroën brand makes Peugeot Citroën the major group
• Motor dealer data
• The annual decline in dealership sales outlets has continued almost uninterrupted in recent years…
• … although by European standards, dealers generate relatively low sales per outlet
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Belgium are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: point-of-sale provision continues to be dominated by captive offerings
• Manufacturer relationships
• Extended warranties: Real Garant and Car Garantie have both made significant progress

5.0 CROATIA

• Introduction
• Passenger vehicle data
• Sales of both new cars and used cars rise strongly in 2006 following years of stagnation
• Total sales of 7,715 new cars in 2006 establish Peugeot Citroën as the Bulgarian market leader
• Motor dealer data
• Franchised dealership sales outlets exceed 200 in number for the first time in 2005
• The limited number of sales contracts produces exceptionally high average sales per contract
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Bulgaria are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: warranty schemes are being promoted by a small minority of dealers
• Manufacturer relationships
• Extended warranties: few importers operate warranty schemes for the brands they manage

6.0 CZECH REPUBLIC

• Introduction
• Passenger vehicle data
• Sales of used cars, including imports, are likely to have easily outgrown sales of new cars
• The Opel, Renault and Volkswagen brands all hold a market share in excess of 10%
• Motor dealer data
• The number of dealer outlets peaks at 489 in 2003 but varies little over the full 2001-5 period
• The sales efficiency of Croatian dealers appears low when compared to the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Croatia are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: a majority of Croatian dealerships promote non-captive warranties only
• Manufacturer relationships
• Extended warranties: 12 brands had warranty programs up and running at the time of the research

7.0 CZECH REPUBLIC

• Introduction
• Passenger vehicle data
• Rapid growth in sales of used cars help to offset the continuing decline in sales of new vehicles
• The aggregate share of sales of brands within the Volkswagen grouping remains above 50%
• Motor dealer data
• The number of franchised dealer outlets recovers from the low point reached in 2003…
• … although dealers are likely to become increasingly reliant upon sales of used vehicles
• Dealer survey - top level results
• Overall point-of-sale take-up rates in the Czech Republic are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: a significant market for non-captive warranties has grown in recent years…
• … with the Global Automotive Group' s Carlife ranking among the sector' s main protagonists
• Manufacturer relationships
• Extended warranties: a majority of brands organise warranty schemes on an internal basis

8.0 DENMARK

• Introduction
• Passenger vehicle data
• Sales of both new and used passenger cars have developed strongly in recent years
• Suzuki and Toyota push General Motors and Renault Nissan out of the top five groupings
• Motor dealer data
• The rate of decline in the number of franchised dealerships levels out in 2004 and 2005…
• … although modest sales efficiency suggests that a further downsizing remains on the cards
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Denmark are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: independent warranty providers have yet to make serious progress
• Manufacturer relationships
• Extended warranties: few manufacturer brands have developed extended warranty schemes

9.0 FRANCE

• Introduction
• Passenger vehicle data
• France' s passenger car market is seemingly ossified in terms of its sales volume and value
• The combined share of Peugeot Citroën and Renault Nissan is declining gradually
• Motor dealer data
• The number of franchised outlets has stabilised since the 20.2% annual decline in 2002…
• … with French dealerships displaying a degree of sales efficiency ahead of the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in France are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: the major non-captive providers are the leading finance and leasing firms…
• … although independent providers like Icare and Gras Savoye also compete in this channel
• Manufacturer relationships
• Extended warranties: Icare and the RAC operate the majority of manufacturer warranty schemes

10.0 GERMANY

• Introduction
• Passenger vehicle data
• New car sales stage a recovery in 2006 but the market for used cars continues to decline gently
• Volkswagen Group claims nearly one in three new car registrations in 2006
• Motor dealer data
• The long-standing decline in franchised dealership numbers stabilises by the beginning of 2006
• Average sales per sales contract and sales outlet have risen significantly in recent years
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Germany are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: over a third of dealerships utilise non-captive warranty providers
• Car Garantie is the clear leader in Germany' s extended warranty market…
• … with premiums moving up at an annual average rate in excess of 10% in recent years
• Manufacturer relationships
• Extended warranties: Car Garantie accounts for a majority of manufacturer partnerships

11.0 GREECE

• Introduction
• Passenger vehicle data
• Sales of used vehicles continue to grow in Greece although sales of new cars stagnate
• Eight manufacturer groups claim a market share in excess of 5.0% of registrations in 2006
• Motor dealer data
• The number of franchised dealer outlets in Greece reaches a five-year high of 1,721 in 2005
• Greece' s unique geography is a likely cause of the country' s low average sales per outlet
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Greece vary between new and used cars
• Competitor dynamics
• Extended warranties: dealers promoting warranties tend to focus on captive programs
• Manufacturer relationships
• Extended warranties: Allianz runs warranty programs on behalf of six of the brands surveyed

12.0 HUNGARY

• Introduction
• Passenger vehicle data
• An increase in registration taxes causes a fall in passenger car sales in both 2005 and 2006
• Suzuki punches above its weight as a result of its local manufacturing presence
• Motor dealer data
• Dealership sales outlets grow overall in spite of falls in two years between 2002 and 2006
• … resulting in a vehicle distribution channel whose efficiency is reasonable by regional standards
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Hungary vary between new and used cars
• Competitor dynamics
• Extended warranties: independent warranty suppliers have begun to make progress in Hungary
• Manufacturer relationships
• Extended warranties: only a minority of brands have introduced their own warranty programs

13.0 IRELAND

• Introduction
• Passenger vehicle data
• A boom in the volume of imported vehicles contributes to a buoyant market for used car sales
• Toyota is Ireland' s highest selling brand although the Volkswagen grouping is the overall leader
• Motor dealer data
• The number of franchised sales outlets remains static during 2005 following a sharp reduction
• Average sales per sales contract in Ireland are well below the average for Europe as a whole
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Ireland are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: where marketed, both captive and non-captive products are in evidence
• Manufacturer relationships
• Extended warranties: only one manufacturer brand operates its own extended warranty scheme

14.0 ITALY

• Introduction
• Passenger vehicle data
• Sales of used cars breach the 3.0 million threshold in 2006 for the first time since 2003…
• … with dealers now accounting for a share of around 36.0% of used car sales
• The Fiat grouping continues to command a share of almost one third of passenger car sales
• Motor dealer data
• The long decline in the number of dealership outlets reaches a trough at the end of 2004…
• … and Italian dealerships now rank alongside those in the UK in terms of sales efficiency
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Italy are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: extended warranty provision is still dominated by manufacturers…
• … although Car Garantie, Full Assistance Car and Mapfre Warranty are making inroads
• Manufacturer relationships
• Extended warranties: Icare challenges Mondial Assistance and RAS for manufacturer mandates

15.0 NETHERLANDS

• Introduction
• Passenger vehicle data
• The Dutch market for both new and used car sales has stagnated in recent years
• The strong performance of Daihatsu, Kia and Mitsubishi boosts the share of smaller brands
• Motor dealer data
• The number of franchised dealership outlets seems likely to dip below 3,000 during 2007…
• … given that the sales efficiency of Dutch dealerships lags behind the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in the Netherlands vary between new and used cars
• Competitor dynamics
• Extended warranties: BOVAG' s own Dealergarant is used by some dealers on a non-captive basis
• Manufacturer relationships
• Extended warranties: Car Garantie has picked up several mandates since market entry in 2000…
• … while BOVAG' s own insurance company is used for warranty extensions by Toyota

16.0 NORWAY

• Introduction
• Passenger vehicle data
• The share of total new passenger car sales attributable to fleet buyers has risen in recent years
• The Toyota grouping challenges the Ford grouping for second position in the new car market
• Motor dealer data
• The sharp fall in the number of franchised outlets reaches its lowest point in 2003…
• … although apparently low sales efficiency is caused in part by Norway' s peculiar geography
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Norway are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: Fragus Warranty Group strengthens its position by linking with ELCON
• Manufacturer relationships
• The provision of extended warranties for new and used cars is purely a non-captive activity

17.0 POLAND

• Introduction
• Passenger vehicle data
• 2005 and 2006 see a continuation of the trend for huge volumes of used car imports in Poland
• Consequently, the vast majority of consumers acquiring a car elect to purchase a used vehicle
• Volkswagen commands a group market share in excess of 20.0% of the passenger car market
• Motor dealer data
• The number of franchised dealer outlets has stabilised but remains low in per capita terms
• The emphasis for Poland' s dealers will fall increasingly on the sale of used cars
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Poland are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: Poland remains virgin territory for non-captive warranty propositions
• Manufacturer relationships
• Extended warranties: schemes are now in place for over a half of manufacturer brands

18.0 PORTUGAL

• Introduction
• Passenger vehicle data
• The volume of used car sales in Portugal exceeds 500,000 in each of 2005 and 2006
• The Volkswagen grouping claims a position of leadership in the Portuguese market
• Motor dealer data
• The number of franchised dealership outlets has begun to increase following years of decline…
• … in spite of the fact that they are not particularly productive in terms of average sales per outlet
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Portugal are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: several providers are active in Portugal' s non-captive warranty sector
• Manufacturer relationships
• Extended warranties: suppliers include the ACP, Europ Assistance and Mondial Assistance

19.0 ROMANIA

• Introduction
• Passenger vehicle data
• Sales of new passenger cars surge at an average rate of growth per annum of 30.2%
• Dacia alone accounts for well over one third of new passenger car registrations in Romania
• Motor dealer data
• Booming sales of new and used cars brings about a rapid increase in the number of sales outlets
• In terms of average sales per sales outlet, Romanian dealers appear to be reasonably productive
• Dealer survey - top level results
• For new cars, overall point-of-sale take-up rates in Romania are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: where offered, extended warranties are exclusively captive products
• Manufacturer relationships
• Extended warranties: warranty programs have been introduced by only a handful of brands

20.0 RUSSIA

• Introduction
• Passenger vehicle data
• Volumes of both new and used car sales make significant progress in Russia
• The share of new car sales of national manufacturers slips from 79.7% in2004 to 49.5% in 2006
• Motor dealer data
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Russia are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: most dealers that offer warranties do so without external assistance
• Manufacturer relationships
• Extended warranties: only three automotive brands operate their own schemes

21.0 SLOVAKIA

• Introduction
• Passenger vehicle data
• A rapid expansion in imported vehicles causes sales of used cars to surge in 2005 and 2006
• The share of new car sales of the Volkswagen grouping declined rapidly between 2004 to 2006
• Motor dealer data
• Over 100 new franchised dealer outlets opened over a three year period to the start of 2006…
• … although it is possible that this growth may be out of proportion relative to underlying demand
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Slovakia are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: Cargarant pioneers the provision of non-captive programs in Slovakia
• Manufacturer relationships
• Extended warranties: Carlife ties up administration deals with Kia and Porsche Inter Auto Slovakia

22.0 SLOVENIA

• Introduction
• Passenger vehicle data
• Although sales of used cars are rising, Slovenia' s passenger car market is largely mature
• The Renault Nissan grouping accounted for almost one in four new car registrations in 2006
• Motor dealer data
• The number of dealership sales outlets recovers from the low point reached in 2002…
• … although average sales per sales contract and sales outlet appear to be relatively low
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Slovenia are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: Marsh is pioneering non-captive extended warranties in Slovenia
• Manufacturer relationships
• Extended warranties: only two manufacturer brands have introduced schemes in Slovenia

23.0 SPAIN

• Introduction
• Passenger vehicle data
• The volume of used car sales finally overtakes the number of new car sales in 2005
• The comparative popularity of Seat makes Volkswagen the leading manufacturer group
• Motor dealer data
• Following a low point reached at the start of 2004, the number of franchised outlets has stabilised…
• … with average sales per sales contract in Spain behind only the values for Bulgaria and Italy
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Spain are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: specialised brokers, such as Esegea and RSM Seguros, begin to emerge
• Manufacturer relationships
• Extended warranties: Aon Gil y Carvajal' s Pluralia remains the dominant external player

24.0 SWEDEN

• Introduction
• Passenger vehicle data
• Moderate growth in the market for new cars helps to offset virtually static sales of used cars
• Volvo achieves more than double the sales volume of any other single brand in Sweden
• Motor dealer data
• Following a period of decline, the number of outlets rises by 6.9% in the year to the start of 2006…
• … although measured by sales per sales outlet, dealers generate relatively low volumes
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Sweden are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: where offered, warranties are usually sourced from independent providers
• Manufacturer relationships
• Extended warranties: only three manufacturer brands operate their own warranty schemes

25.0 SWITZERLAND

• Introduction
• Passenger vehicle data
• Sales of used cars remained virtually static in Switzerland over the 2002-6 time frame
• Four manufacturer groups account for almost a half of sales of new passenger vehicles in 2006
• Motor dealer data
• A dull market for sales of new and used cars causes dealer sales outlet numbers to contract…
• … but sales per sales outlet in Switzerland remain chronically low relative to the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Switzerland are above the Europe-wide averages
• Competitor dynamics
• Extended warranties: Car Garantie and eurotax Garantie have cultivated the market since 1993
• Manufacturer relationships
• Extended warranties: eurotax Garantie accounts for the majority of manufacturer relationships

26.0 TURKEY

• Introduction
• Passenger vehicle data
• Sales of new vehicles in Turkey fall back from the peak of 451,000 achieved in 2004
• Renault' s local manufacturing joint venture with Oyak is a key driver of its leadership position
• Motor dealer data
• Turkey registers average annual growth of 6.6% in the number of dealership sales outlets
• … and average sales per sales contract and sales outlet are well ahead of the European averages
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Turkey vary between new and used cars
• Competitor dynamics
• Extended warranties: a notable proportion of dealers work only with independent warranty firms…
• … which include DSSA, a Greek company that is also active in Cyprus and Portugal
• Manufacturer relationships
• Extended warranties: most brands with warranty schemes manage these on an internal basis

27.0 UKRAINE

• Introduction
• Passenger vehicle data
• Sales of new passenger cars in the Ukraine surge to over 370,000 in 2006
• Brands distributed by UkrAVTO Corporation dominate the market for new car sales
• Motor dealer data
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Ukraine are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: several dealers promote schemes organised by manufacturers or importers
• Manufacturer relationships
• Extended warranties: programs have been developed only by a small minority of brands

28.0 UNITED KINGDOM

• Introduction
• Passenger vehicle data
• Falling sales of new cars to consumers bring about a contraction in the overall market…
• … with used car sales also having diminished at an average annual rate of -0.4% since 2002
• Solid sales of brands within the Ford grouping help to preserve its market leader status
• Motor dealer data
• The shrinkage in franchised dealership sales outlets in the UK is comparatively modest…
• … as the sector continues to achieve average sales per outlet far ahead of the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in the UK are below the Europe-wide averages
• Competitor dynamics
• Extended warranties: a variety of non-captive schemes compete in the dealer channel…
• … with Car Care Plan having rolled out several important initiatives to grow its business
• Manufacturer relationships
• Extended warranties: Mondial Assistance and Car Care Plan remain the foremost suppliers

GRAPHICS / TABLES

• Dealers contacted for the research, segmented by country and manufacturer group affiliation
• Manufacturer groups and brands contacted for the research
• Overview of the passenger car parc in Europe, 2002-6
• Overview of new passenger car sales in Europe, 2002-6
• New passenger car sales made to consumers as a % of total new passenger car sales in Europe, 2002-6
• Overview of used passenger car sales in Europe, 2002-6
• Used passenger car sales as a % of the passenger car parc in Europe, 2002-6
• New car registrations in Europe segmented by manufacturer group, 2005/6
• Number of franchised automotive dealership sales outlets in Europe, 2001-5
• Average sales volume per franchised automotive dealership sales outlet in Europe, 2005
• Comparison of % of dealers offering extended warranties at the point of sale in Europe, 2007
• Comparison of average number of providers used by dealers offering extended warranties in Europe, 2007
• Comp. of captive / non-captive op. mods. used by dealers offering motor ins. at the pos. in Europe, 2007
• Comp. of captive / non-captive op. mods. used by dealers off. motor ins. at the pos. in Europe, 2007 (data)
• Comparison of average % of new car purchasers contracting extended warranties at the pos. in Europe, 2007
• Comparison of overall % of new car purchasers contracting extended warranties at the pos. in Europe, 2007
• Comparison of average % of used car purchasers contracting extended warranties at the pos. in Europe, 2007
• Comparison of overall % of used car purchasers contracting extended warranties at the pos. in Europe, 2007
• Comp. of % of manufacturers / importers with arrangements for branded extended warranties in Europe, 2007
• Approximate size of the market for extended warranties for new and used cars in Europe, 2006
• Global financial services revenues and pre-tax profits of major automotive manufacturer groups, 2005-6
• Passenger car parc and new / used passenger car sales in Austria, 2002-6
• New car registrations in Austria segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Austria, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Austria, 2005
• Extended warranties for new and used cars in Austria: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Austria, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Austria, 2007
• Passenger car parc and new / used passenger car sales in Belgium, 2002-6
• New car registrations in Belgium segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Belgium, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Belgium, 2005
• Extended warranties for new and used cars in Belgium: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Belgium, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Belgium, 2007
• Passenger car parc and new / used passenger car sales in Bulgaria, 2002-6
• New car registrations in Bulgaria segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Bulgaria, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Bulgaria, 2005
• Extended warranties for new and used cars in Bulgaria: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Bulgaria, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Bulgaria, 2007
• Passenger car parc and new / used passenger car sales in Croatia, 2002-6
• Number of franchised automotive dealership sales outlets in Croatia, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Croatia, 2005
• Extended warranties for new and used cars in Croatia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Croatia, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Croatia, 2007
• Passenger car parc and new / used passenger car sales in the Czech Rep., 2002-6
• New car registrations in the Czech Rep. segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in the Czech Rep., 2001-5
• Key data points for the franchised automotive dealership distribution channel in the Czech Rep., 2005
• Extended warranties for new and used cars in Czech Rep.: key dealer survey results, 2007
• Pen., op. mods. and non-capt. part. mkt. shares for extended warranties mktd. by dealers in Czech Rep., 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in the Czech Rep., 2007
• Passenger car parc and new / used passenger car sales in Denmark, 2002-6
• New car registrations in Denmark segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Denmark, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Denmark, 2005
• Extended warranties for new and used cars in Denmark: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Denmark, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Denmark, 2007
• Passenger car parc and new / used passenger car sales in France, 2002-6
• New car registrations in France segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in France, 2001-5
• Key data points for the franchised automotive dealership distribution channel in France, 2005
• Extended warranties for new and used cars in France: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in France, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in France, 2007
• Passenger car parc and new / used passenger car sales in Germany, 2002-6
• New car registrations in Germany segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Germany, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Germany, 2005
• Extended warranties for new and used cars in Germany: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Germany, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Germany, 2007
• Passenger car parc and new / used passenger car sales in Greece, 2002-6
• New car registrations in Greece segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Greece, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Greece, 2005
• Extended warranties for new and used cars in Greece: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Greece, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Greece, 2007
• Passenger car parc and new / used passenger car sales in Hungary, 2002-6
• New car registrations in Hungary segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Hungary, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Hungary, 2005
• Extended warranties for new and used cars in Hungary: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Hungary, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Hungary, 2007
• Passenger car parc and new / used passenger car sales in Ireland, 2002-6
• New car registrations in Ireland segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Ireland, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Ireland, 2005
• Extended warranties for new and used cars in Ireland: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Ireland, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Ireland, 2007
• Passenger car parc and new / used passenger car sales in Italy, 2002-6
• New car registrations in Italy segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Italy, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Italy, 2005
• Extended warranties for new and used cars in Italy: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Italy, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Italy, 2007
• Passenger car parc and new / used passenger car sales in the Netherlands, 2002-6
• New car registrations in the Netherlands segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in the Netherlands, 2001-5
• Key data points for the franchised automotive dealership distribution channel in the Netherlands, 2005
• Extended warranties for new and used cars in the N' lands: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in N' lands, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in N' lands, 2007
• Passenger car parc and new / used passenger car sales in Norway, 2002-6
• New car registrations in Norway segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Norway, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Norway, 2005
• Extended warranties for new and used cars in Norway: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Norway, 2007
• Passenger car parc and new / used passenger car sales in Poland, 2002-6
• New car registrations in Poland segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Poland, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Poland, 2005
• Extended warranties for new and used cars in Poland: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Poland, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Poland, 2007
• Passenger car parc and new / used passenger car sales in Portugal, 2002-6
• New car registrations in Portugal segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Portugal, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Portugal, 2005
• Extended warranties for new and used cars in Portugal: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Portugal, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Portugal, 2007
• Passenger car parc and new / used passenger car sales in Romania, 2002-6
• New car registrations in Romania segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Romania, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Romania, 2005
• Extended warranties for new and used cars in Romania: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Romania, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Romania, 2007
• Passenger car parc and new / used passenger car sales in Russia, 2002-6
• New car registrations in Russia segmented by manufacturer group, 2006
• Extended warranties for new and used cars in Russia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Russia, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Russia, 2007
• Passenger car parc and new / used passenger car sales in Slovakia, 2002-6
• New car registrations in Slovakia segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Slovakia, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Slovakia, 2005
• Extended warranties for new and used cars in Slovakia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Slovakia, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Slovakia, 2007
• Passenger car parc and new / used passenger car sales in Slovenia, 2002-6
• New car registrations in Slovenia segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Slovenia, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Slovenia, 2005
• Extended warranties for new and used cars in Slovenia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Slovenia, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Slovenia, 2007
• Passenger car parc and new / used passenger car sales in Spain, 2002-6
• New car registrations in Spain segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Spain, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Spain, 2005
• Extended warranties for new and used cars in Spain: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Spain, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Spain, 2007
• Passenger car parc and new / used passenger car sales in Sweden, 2002-6
• New car registrations in Sweden segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Sweden, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Sweden, 2005
• Extended warranties for new and used cars in Sweden: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Sweden, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Sweden, 2007
• Passenger car parc and new / used passenger car sales in Switzerland, 2002-6
• New car registrations in Switzerland segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Switzerland, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Switzerland, 2005
• Extended warranties for new and used cars in Switzerland: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Switz., 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Switzerland, 2007
• Passenger car parc and new / used passenger car sales in Turkey, 2002-6
• New car registrations in Turkey segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Turkey, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Turkey, 2005
• Extended warranties for new and used cars in Turkey: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Turkey, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in Turkey, 2007
• Passenger car parc and new / used passenger car sales in Ukraine, 2002-6
• New car registrations in Ukraine segmented by manufacturer group, 2006
• Extended warranties for new and used cars in Ukraine: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Ukraine, 2007
• Penetration and operating models for manufacturer-branded extended warranties in Ukraine, 2007
• Passenger car parc and new / used passenger car sales in the UK, 2002-6
• New car registrations in the UK segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in the UK, 2001-5
• Key data points for the franchised automotive dealership distribution channel in the UK, 2005
• Extended warranties for new and used cars in the UK: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in the UK, 2007
• Pen., op. models and partner market shares for man.-branded extended warranties in the UK, 2007