Manufacturer-Branded and Dealer-Intermediated Motor Insurance and Assistance in Europe

Table of Contents

0.0 EXECUTIVE SUMMARY

• Motor insurance sold by manufacturers and dealers amounts to a €7.30 billion market across Europe
• Sweden' s automotive trade has been most successful in retaining its distribution channel share…
• … while Ireland, Denmark, France, Portugal and Switzerland are the least promising markets
• On average, dealerships in Russia collaborate with the highest number of insurance underwriters
• Dealers are most likely to adhere to captive propositions in Denmark, Belgium, Sweden and the UK
• Overall take-up rates at the point of sale are highest among buyers of new cars in Bulgaria
• A clear majority of manufacturers and importers have organised official motor insurance programs…
• … although relationships with insurance providers seem invariably to be made at the national level
• Road assistance schemes have been set up by over 90% of automotive brands in most countries…
• … with manufacturer relationships sought after by both international and local assistance firms
• Motor insurance will remain a key sector within the wider market for automotive financial services

1.0 INTRODUCTION

• What is this report about?
• The focus of the report is on motor insurance related to the sale of passenger cars to individuals
• Rationale
• Financial services provision is crucial to the profitability of automotive entities…
• … and extends to a range of insurance, warranty and assistance concepts…
• … although published information on these markets remains at a premium
• Changes in the structure of the dealer channel have implications for automotive financial services
• Methodology
• Dealer survey
• Manufacturer survey
• Finaccord
• Definitions
• PartnerBASE™

2.0 EUROPEAN OVERVIEW

• Introduction
• Passenger vehicle data
• Europe' s passenger car parc is characterized by slow but predictable growth
• Countries in Eastern and South-Eastern Europe provide the best growth opportunities…
• … with sales to commercial customers and fleet buyers outstripping the regional average
• The boom in imported vehicles helps Poland to achieve rapid growth in sales of used cars
• There is ample scope for growth in sales of used cars in Eastern and South-Eastern Europe
• New vehicle registrations are characterised by patriotic tendencies in several countries…
• … although brands such as Honda, Hyundai, Suzuki and Toyota are all making steady progress
• Motor dealer data
• The number of franchised dealers begins to grow following the low point reached in 2003…
• … with the sale efficiency of five countries setting the standards for the rest of Europe
• Dealer survey results - motor insurance
• Dealer penetration rates for motor insurance reach 90% or more in a half of the countries reviewed
• On average, Russian dealerships liaise with over eight underwriters each for motor insurance
• A number of countries are characterised by the high penetration of captive-only propositions
• Average take-up rates for motor insurance are weakest among buyers of new cars in Denmark…
• … with France and Switzerland also below the 10% threshold in terms of overall take-up rates
• Across Europe, slightly over a third of used cars sold by dealers are insured at the point of sale…
• … with Poland, Turkey, Slovakia and Norway achieving the highest overall take-up rates
• Manufacturer / importer survey results - motor insurance
• A clear majority of manufacturers and importers have established motor insurance schemes
• Market size - dealer-intermediated motor insurance
• Car dealerships: a viable motor insurance distribution channel for manufacturers and insurers?
• Dealer-intermediated motor insurance in Europe is worth around €7.30 billion in gross premiums…
• … with Italy, Germany, Russia and the UK the largest markets in terms of outright value…
• … although with the automotive trade in Sweden holding the highest share of the personal market
• Conditions for dealer-intermediated motor insurance are much tougher in a number of markets
• Manufacturer / importer survey results - road assistance
• Over 90% of manufacturer brands have an official program in 20 of the 26 countries investigated…
• … although this activity is apparently less developed in Bulgaria, Russia, Slovenia and Ukraine
• Road assistance markets are populated by both international and local competitors…
• … with some manufacturer brands operating their own assistance service in certain countries
• Manufacturers' captive finance operations
• Financial services constitute a crucial source of profitability to major automotive groups…
• … although the sale of a 51% stake in GMAC by General Motors is a significant development

3.0 AUSTRIA

• Introduction
• Passenger vehicle data
• New car sales advance at an annual average of 2.6% between 2002 and 2006
• Brands within the Volkswagen grouping continue to account for well over a quarter of sales
• Motor dealer data
• Franchised sales outlets increase following the trough reached at the beginning of 2004…
• … but average sales per sales outlet in Austria remain well below the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Austria are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: over 70% of dealerships focus exclusively on manufacturer-branded policies
• Manufacturer relationships
• Motor insurance: a majority of manufacturer brands collaborate with a single, external underwriter
• Road assistance: the ÖAMTC continues to handle the key Ford, Opel and Volkswagen accounts

4.0 BELGIUM

• Introduction
• Passenger vehicle data
• Sales of both new cars and used cars rise strongly in 2006 following years of stagnation
• The continuing popularity of the Citroën brand makes Peugeot Citroën the major group
• Motor dealer data
• The annual decline in dealership sales outlets has continued almost uninterrupted in recent years…
• … although by European standards, dealers generate relatively low sales per outlet
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Belgium are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: there is little scope for marketing non-captive policies through Belgian dealerships
• Manufacturer relationships
• Motor insurance: P&V / Vivium Affinity lay claim to the highest number of manufacturer deals
• Road assistance: Touring Assistance and VTB VAB limit openings for the multi-nationals

5.0 BULGARIA

• Introduction
• Passenger vehicle data
• Sales of both new cars and used cars rise strongly in 2006 following years of stagnation
• Total sales of 7,715 new cars in 2006 establish Peugeot Citroën as the Bulgarian market leader
• Motor dealer data
• Franchised dealership sales outlets exceed 200 in number for the first time in 2005
• The limited number of sales contracts produces exceptionally high average sales per contract
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Bulgaria are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: three companies account for over a half of the dealer intermediated market
• Manufacturer relationships
• Motor insurance: Allianz is an official partner for the importers of eight automotive brands
• Road assistance: Allianz Assistance, Interamerican Assistance and the SBA are all utilised

6.0 CROATIA

• Introduction
• Passenger vehicle data
• Sales of used cars, including imports, are likely to have easily outgrown sales of new cars
• The Opel, Renault and Volkswagen brands all hold a market share in excess of 10%
• Motor dealer data
• The number of dealer outlets peaks at 489 in 2003 but varies little over the full 2001-5 period
• The sales efficiency of Croatian dealers appears low when compared to the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Croatia vary between new and used cars
• Competitor dynamics
• Motor insurance: Croatia Osiguranje and Allianz dominate distribution through dealerships
• Manufacturer relationships
• Motor insurance: only the importers of Mitsubishi, Opel and Seat have formal relationships
• Road assistance: a majority of brands collaborate with HAK in the field of breakdown recovery

7.0 CZECH REPUBLIC

• Introduction
• Passenger vehicle data
• Rapid growth in sales of used cars help to offset the continuing decline in sales of new vehicles
• The aggregate share of sales of brands within the Volkswagen grouping remains above 50%
• Motor dealer data
• The number of franchised dealer outlets recovers from the low point reached in 2003…
• … although dealers are likely to become increasingly reliant upon sales of used vehicles
• Dealer survey - top level results
• Overall point-of-sale take-up rates in the Czech Republic vary between new and used cars
• Competitor dynamics
• Motor insurance: a small number of entities dominate point-of-sale provision of motor insurance
• Manufacturer relationships
• Motor insurance: the majority of brands collaborate with a panel of between three and five insurers
• Road assistance: local assistance companies continue to shut out the international competitors…
• … although Coris claims the Fiat Group account and AXA Assistance works with Renault

8.0 DENMARK

• Introduction
• Passenger vehicle data
• Sales of both new and used passenger cars have developed strongly in recent years
• Suzuki and Toyota push General Motors and Renault Nissan out of the top five groupings
• Motor dealer data
• The rate of decline in the number of franchised dealerships levels out in 2004 and 2005…
• … although modest sales efficiency suggests that a further downsizing remains on the cards
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Denmark are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: there is little or no scope for independent insurers to sell through dealerships
• Manufacturer relationships
• Motor insurance: Codan, If and Topdanmark dominate partnerships for branded insurance
• Road assistance: Dansk Autohjælp and Falck dominate manufacturer brand relationships
• Falck, in particular, is keen to expand its business in Scandinavia and elsewhere in Europe

9.0 FRANCE

• Introduction
• Passenger vehicle data
• France' s passenger car market is seemingly ossified in terms of its sales volume and value
• The combined share of Peugeot Citroën and Renault Nissan is declining gradually
• Motor dealer data
• The number of franchised outlets has stabilised since the 20.2% annual decline in 2002…
• … with French dealerships displaying a degree of sales efficiency ahead of the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in France are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: dealers focus mainly on intermediation of manufacturer-branded policies…
• … with the leading finance and leasing providers having made little headway in this sector
• Manufacturer relationships
• Motor insurance: SATEC' s ODL emerges as a new competitor in the market for branded policies…
• … although numerous underwriters and brokers continue to compete for manufacturer mandates
• Altima continues to work with Peugeot and Renault, the leading two automotive brands in France
• April Développement has been linked to BMW and Mini since 2005…
• … with the objective of offering an insurance proposition that covers every risk profile…
• … and with great effort having been put into improving the efficacy of the dealer sales channel
• Road assistance: Europ Assistance / Mondial Assistance dominate manufacturer partnerships…

10.0 GERMANY

• Introduction
• Passenger vehicle data
• New car sales stage a recovery in 2006 but the market for used cars continues to decline gently
• Volkswagen Group claims nearly one in three new car registrations in 2006
• Motor dealer data
• The long-standing decline in franchised dealership numbers stabilises by the beginning of 2006
• Average sales per sales contract and sales outlet have risen significantly in recent years
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Germany are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: several underwriters are cultivating the car dealership distribution channel
• Manufacturer relationships
• Motor insurance: captive brokers play a prominent role in manufacturer-branded insurance
• Volkswagen Versicherungsdienst made significant progress during the course of 2006…
• … as a consequence of making several key changes to its strategic partnership with Allianz
• … with Allianz / Frankfurter and Garanta / Nürnberger prominent in non-captive arrangements
• Road assistance: the indigenous manufacturer groups operate their own assistance services…
• … although other competitors include ADAC, AvD, Europ Assistance and Mondial Assistance

11.0 GREECE

• Introduction
• Passenger vehicle data
• Sales of used vehicles continue to grow in Greece although sales of new cars stagnate
• Eight manufacturer groups claim a market share in excess of 5.0% of registrations in 2006
• Motor dealer data
• The number of franchised dealer outlets in Greece reaches a five-year high of 1,721 in 2005
• Greece' s unique geography is a likely cause of the country' s low average sales per outlet
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Greece are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: Ethniki is the most frequently used non-captive provider in a fragmented market
• Manufacturer relationships
• Motor insurance: brokers play a prominent role in the market for branded motor insurance
• Road assistance: Mondial Assistance and ELPA claim the majority of manufacturer relationships

12.0 HUNGARY

• Introduction
• Passenger vehicle data
• An increase in registration taxes causes a fall in passenger car sales in both 2005 and 2006
• Suzuki punches above its weight as a result of its local manufacturing presence
• Motor dealer data
• Dealership sales outlets grow overall in spite of falls in two years between 2002 and 2006
• … resulting in a vehicle distribution channel whose efficiency is reasonable by regional standards
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Hungary are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: Allianz Hungária, Generali Providencia and Uniqa are the dominant suppliers
• Manufacturer relationships
• Motor insurance: Allianz Hungária and Generali also operate several branded schemes…
• … although a broker, Eurorisk, holds the relationship with seven manufacturer brands
• Road assistance: Magyar Autóklub accounts for a half of manufacturer partnerships

13.0 IRELAND

• Introduction
• Passenger vehicle data
• A boom in the volume of imported vehicles contributes to a buoyant market for used car sales
• Toyota is Ireland' s highest selling brand although the Volkswagen grouping is the overall leader
• Motor dealer data
• The number of franchised sales outlets remains static during 2005 following a sharp reduction
• Average sales per sales contract in Ireland are well below the average for Europe as a whole
• Dealer survey - top level results
• Motor insurance is hardly ever offered to private consumers by dealerships in Ireland
• Competitor dynamics
• Motor insurance: car dealerships are not perceived to be a viable distribution option
• Manufacturer relationships
• Motor insurance: few branded motor insurance schemes have been established in Ireland
• Road assistance: the AA currently holds the highest number of manufacturer relationships

14.0 ITALY

• Introduction
• Passenger vehicle data
• Sales of used cars breach the 3.0 million threshold in 2006 for the first time since 2003…
• … with dealers now accounting for a share of around 36.0% of used car sales
• The Fiat grouping continues to command a share of almost one third of passenger car sales
• Motor dealer data
• The long decline in the number of dealership outlets reaches a trough at the end of 2004…
• … and Italian dealerships now rank alongside those in the UK in terms of sales efficiency
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Italy are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: Identicar, through I.Car, and other non-captive insurers have made progress
• Manufacturer relationships
• Motor insurance: the three Fiat Group brands offer policies underwritten by two partners…
• … although the vast majority of brands prefer to work on an exclusive basis with a single insurer
• Road assistance: Europ Assistance and ACI Global hold Mondial Assistance at bay

15.0 NETHERLANDS

• Introduction
• Passenger vehicle data
• The Dutch market for both new and used car sales has stagnated in recent years
• The strong performance of Daihatsu, Kia and Mitsubishi boosts the share of smaller brands
• Motor dealer data
• The number of franchised dealership outlets seems likely to dip below 3,000 during 2007…
• … given that the sales efficiency of Dutch dealerships lags behind the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in the Netherlands are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: non-captive motor insurance provision appears to occur on an ad hoc basis
• Manufacturer relationships
• Motor insurance: Generali is linked to the brands within the Fiat and Volkswagen groupings
• Road assistance: the ANWB accounts for over a half of relationships for breakdown recovery

16.0 NORWAY

• Introduction
• Passenger vehicle data
• The share of total new passenger car sales attributable to fleet buyers has risen in recent years
• The Toyota grouping challenges the Ford grouping for second position in the new car market
• Motor dealer data
• The sharp fall in the number of franchised outlets reaches its lowest point in 2003…
• … although apparently low sales efficiency is caused in part by Norway' s peculiar geography
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Norway are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: If and Gjensidige are easily the most prominent non-captive underwriters
• Manufacturer relationships
• Motor insurance: Tennant Forsikring picks up a valuable relationship in the shape of Toyota
• Road assistance: Viking Redningstjeneste possesses by far the highest number of partnerships

17.0 POLAND

• Introduction
• Passenger vehicle data
• 2005 and 2006 see a continuation of the trend for huge volumes of used car imports in Poland
• Consequently, the vast majority of consumers acquiring a car elect to purchase a used vehicle
• Volkswagen commands a group market share in excess of 20.0% of the passenger car market
• Motor dealer data
• The number of franchised dealer outlets has stabilised but remains low in per capita terms
• The emphasis for Poland' s dealers will fall increasingly on the sale of used cars
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Poland are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: PZU, ERGO Hestia and Allianz continue to dominate the dealer channel
• Manufacturer relationships
• Motor insurance: Allianz, ERGO Hestia and PZU also dominate manufacturer partnerships
• Road assistance: AXA Assistance and Pol Assistance provide competition to a dominant trio

18.0 PORTUGAL

• Introduction
• Passenger vehicle data
• The volume of used car sales in Portugal exceeds 500,000 in each of 2005 and 2006
• The Volkswagen grouping claims a position of leadership in the Portuguese market
• Motor dealer data
• The number of franchised dealership outlets has begun to increase following years of decline…
• … in spite of the fact that they are not particularly productive in terms of average sales per outlet
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Portugal are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: captive propositions still struggle to usurp independent dealer relationships
• Manufacturer relationships
• Motor insurance: a majority of automotive brands work with single partners for motor insurance…
• Road assistance: the ACP currently claims well over a half of manufacturer relationships

19.0 ROMANIA

• Introduction
• Passenger vehicle data
• Sales of new passenger cars surge at an average rate of growth per annum of 30.2%
• Dacia alone accounts for well over one third of new passenger car registrations in Romania
• Motor dealer data
• Booming sales of new and used cars brings about a rapid increase in the number of sales outlets
• In terms of average sales per sales outlet, Romanian dealers appear to be reasonably productive
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Romania are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: over 50% of Romanian dealers intermediate non-captive offerings
• Manufacturer relationships
• Motor insurance: fewer than a half of the manufacturer brands surveyed have created partnerships
• Road assistance: through Dacia Asistenta, Dacia operates its own assistance service in Romania

20.0 RUSSIA

• Introduction
• Passenger vehicle data
• Volumes of both new and used car sales make significant progress in Russia
• The share of new car sales of national manufacturers slips from 79.7% in2004 to 49.5% in 2006
• Motor dealer data
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Russia are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: the vast majority of dealerships intermediate non-captive propositions only
• Manufacturer relationships
• Motor insurance: only a minority of brands have established approved programs thus far
• Road assistance: breakdown recovery is organised by dealers rather than by automotive brands

21.0 SLOVAKIA

• Introduction
• Passenger vehicle data
• A rapid expansion in imported vehicles causes sales of used cars to surge in 2005 and 2006
• The share of new car sales of the Volkswagen grouping declined rapidly between 2004 to 2006
• Motor dealer data
• Over 100 new franchised dealer outlets opened over a three year period to the start of 2006…
• … although it is possible that this growth may be out of proportion relative to underlying demand
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Slovakia are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: Allianz and Kooperativa continue to dominate point-of-sale provision
• Manufacturer relationships
• Motor insurance: branded insurance is most commonly sourced from a panel of underwriters
• Road assistance: Autoklub Slovakia Assistance claims a majority of the key relationships

22.0 SLOVENIA

• Introduction
• Passenger vehicle data
• Although sales of used cars are rising, Slovenia' s passenger car market is largely mature
• The Renault Nissan grouping accounted for almost one in four new car registrations in 2006
• Motor dealer data
• The number of dealership sales outlets recovers from the low point reached in 2002…
• … although average sales per sales contract and sales outlet appear to be relatively low
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Slovenia are close to the Europe-wide averages
• Competitor dynamics
• Motor insurance: dealer involvement can almost always be classified as non-captive provision
• Manufacturer relationships
• Motor insurance: only a handful of brands have appointed preferred partners in this field
• Road assistance: AMZS works closely with a number of manufacturer brands in Slovenia

23.0 SPAIN

• Introduction
• Passenger vehicle data
• The volume of used car sales finally overtakes the number of new car sales in 2005
• The comparative popularity of Seat makes Volkswagen the leading manufacturer group
• Motor dealer data
• Following a low point reached at the start of 2004, the number of franchised outlets has stabilised…
• … with average sales per sales contract in Spain behind only the values for Bulgaria and Italy
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Spain are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: manufacturer-branded insurance is impeded by the agency status of dealers
• Manufacturer relationships
• Motor insurance: major brands lacking a branded proposition include Chevrolet, Honda and Toyota
• Road assistance: RACE and Europ Assistance claim the lion' s share of manufacturer mandates

24.0 SWEDEN

• Introduction
• Passenger vehicle data
• Moderate growth in the market for new cars helps to offset virtually static sales of used cars
• Volvo achieves more than double the sales volume of any other single brand in Sweden
• Motor dealer data
• Following a period of decline, the number of outlets rises by 6.9% in the year to the start of 2006…
• … although measured by sales per sales outlet, dealers generate relatively low volumes
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Sweden are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: most dealerships concentrate on intermediating captive insurance policies
• Manufacturer relationships
• Motor insurance: If, including Volvia, accounts for a majority of branded insurance programs
• Road assistance: Skade och Räddningslarm has been bought by SOS International

25.0 SWITZERLAND

• Introduction
• Passenger vehicle data
• Sales of used cars remained virtually static in Switzerland over the 2002-6 time frame
• Four manufacturer groups account for almost a half of sales of new passenger vehicles in 2006
• Motor dealer data
• A dull market for sales of new and used cars causes dealer sales outlet numbers to contract…
• … but sales per sales outlet in Switzerland remain chronically low relative to the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Switzerland are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: car dealerships in Switzerland utilise a variety of operating models
• Manufacturer relationships
• Motor insurance: only a minority of manufacturer brands offer policies under their own name
• Road assistance: Touring Club Suisse has accumulated 1.45 million individual customers

26.0 TURKEY

• Introduction
• Passenger vehicle data
• Sales of new vehicles in Turkey fall back from the peak of 451,000 achieved in 2004
• Renault' s local manufacturing joint venture with Oyak is a key driver of its leadership position
• Motor dealer data
• Turkey registers average annual growth of 6.6% in the number of dealership sales outlets
• … and average sales per sales contract and sales outlet are well ahead of the European averages
• Dealer survey - top level results
• Overall point-of-sale take-up rates in Turkey are above the Europe-wide averages
• Competitor dynamics
• Motor insurance: over 40% of dealers adhere exclusively to captive insurance offerings
• Manufacturer relationships
• Motor insurance: only six brands collaborate with a single partner for motor insurance
• Road assistance: Mapfre' s Tur Assist and IKS claim the lion' s share of manufacturer mandates

27.0 UKRAINE

• Introduction
• Passenger vehicle data
• Sales of new passenger cars in the Ukraine surge to over 370,000 in 2006
• Brands distributed by UkrAVTO Corporation dominate the market for new car sales
• Motor dealer data
• Dealer survey - top level results
• For new cars, overall point-of-sale take-up rates in Ukraine are above the Europe-wide average
• Competitor dynamics
• Motor insurance: a host of underwriters are targeting dealerships as a distribution channel
• Manufacturer relationships
• Motor insurance: the main insurance partner of UkrAVTO Corporation is Generali Garant
• Road assistance: Garant Assistance and SOS Service Ukraine are the frontrunners

28.0 UNITED KINGDOM

• Introduction
• Passenger vehicle data
• Falling sales of new cars to consumers bring about a contraction in the overall market…
• … with used car sales also having diminished at an average annual rate of -0.4% since 2002
• Solid sales of brands within the Ford grouping help to preserve its market leader status
• Motor dealer data
• The shrinkage in franchised dealership sales outlets in the UK is comparatively modest…
• … as the sector continues to achieve average sales per outlet far ahead of the European average
• Dealer survey - top level results
• Overall point-of-sale take-up rates in the UK are below the Europe-wide averages
• Competitor dynamics
• Motor insurance: Norwich Union is targeting the dealership channel as a non-captive provider…
• … with its focus on seven-day insurance policies that can be bundled automatically by dealers
• Manufacturer relationships
• Motor insurance: manufacturer-branded insurance is almost ubiquitous…
• … although there have been a number of changes in underwriting relationships since mid-2006
• Road assistance: AA, Mondial Assistance and RAC still hold the major relationships

GRAPHICS / TABLES

• Dealers contacted for the research, segmented by country and manufacturer group affiliation
• Manufacturer groups and brands contacted for the research
• Overview of the passenger car parc in Europe, 2002-6
• Overview of new passenger car sales in Europe, 2002-6
• New passenger car sales made to consumers as a % of total new passenger car sales in Europe, 2002-6
• Overview of used passenger car sales in Europe, 2002-6
• Used passenger car sales as a % of the passenger car parc in Europe, 2002-6
• New car registrations in Europe segmented by manufacturer group, 2005/6
• Number of franchised automotive dealership sales outlets in Europe, 2001-5
• Average sales volume per franchised automotive dealership sales outlet in Europe, 2005
• Comparison of % of dealers offering motor insurance at the point of sale in Europe, 2007
• Comparison of average number of providers used by dealers offering motor insurance in Europe, 2007
• Comp. of captive / non-captive op. mods. used by dealers offering motor ins. at the pos. in Europe, 2007
• Comp. of captive / non-captive op. mods. used by dealers off. motor ins. at the pos. in Europe, 2007 (data)
• Comparison of average % of new car purchasers contracting motor insurance at the pos. in Europe, 2007
• Comparison of overall % of new car purchasers contracting motor insurance at the pos. in Europe, 2007
• Comparison of average % of used car purchasers contracting motor insurance at the pos. in Europe, 2007
• Comparison of overall % of used car purchasers contracting motor insurance at the pos. in Europe, 2007
• Comp. of % of manufacturers / importers with arrangements for branded motor insurance in Europe, 2007
• Approximate size of the dealer-intermediated personal motor insurance market in Europe, 2006
• Approximate % of the total personal motor insurance market in Europe that is dealer-intermediated, 2006
• Comparison of % of manufacturers / importers with arrangements for branded road assist. in Europe, 2007
• Partner market shares for manufacturer-branded road assistance in Europe, 2007
• Partner market shares for manufacturer-branded road assistance in Europe, 2007 (data)
• Global financial services revenues and pre-tax profits of major automotive manufacturer groups, 2005-6
• Passenger car parc and new / used passenger car sales in Austria, 2002-6
• New car registrations in Austria segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Austria, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Austria, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Austria: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Austria, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Austria, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Austria, 2007
• Passenger car parc and new / used passenger car sales in Belgium, 2002-6
• New car registrations in Belgium segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Belgium, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Belgium, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Belgium: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Belgium, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Belgium, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Belgium, 2007
• Passenger car parc and new / used passenger car sales in Bulgaria, 2002-6
• New car registrations in Bulgaria segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Bulgaria, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Bulgaria, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Bulgaria: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Bulgaria, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Bulgaria, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Bulgaria, 2007
• Passenger car parc and new / used passenger car sales in Croatia, 2002-6
• Number of franchised automotive dealership sales outlets in Croatia, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Croatia, 2005
• Manufacturer-branded and dealer-intermediated motor insurance in Croatia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Croatia, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Croatia, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Croatia, 2007
• Passenger car parc and new / used passenger car sales in the Czech Rep., 2002-6
• New car registrations in the Czech Rep. segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in the Czech Rep., 2001-5
• Key data points for the franchised automotive dealership distribution channel in the Czech Rep., 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Czech Rep.: key dealer survey results, 2007
• Pen., op. mods. and non-capt. part. mkt. shares for motor insurance mktd. by dealers in Czech Rep., 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in the Czech Rep., 2007
• Pen., op. models and partner market shares for man.-branded road assistance in the Czech Rep., 2007
• Passenger car parc and new / used passenger car sales in Denmark, 2002-6
• New car registrations in Denmark segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Denmark, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Denmark, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Denmark: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Denmark, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Denmark, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Denmark, 2007
• Passenger car parc and new / used passenger car sales in France, 2002-6
• New car registrations in France segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in France, 2001-5
• Manufacturer-branded and dealer-intermediated motor insurance in France: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in France, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in France, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in France, 2007
• Passenger car parc and new / used passenger car sales in Germany, 2002-6
• New car registrations in Germany segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Germany, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Germany, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Germany: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Germany, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Germany, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Germany, 2007
• Passenger car parc and new / used passenger car sales in Greece, 2002-6
• New car registrations in Greece segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Greece, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Greece, 2005
• Manufacturer-branded and dealer-intermediated motor insurance in Greece: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Greece, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Greece, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Greece, 2007
• Passenger car parc and new / used passenger car sales in Hungary, 2002-6
• New car registrations in Hungary segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Hungary, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Hungary, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Hungary: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Hungary, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Hungary, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Hungary, 2007
• Passenger car parc and new / used passenger car sales in Ireland, 2002-6
• New car registrations in Ireland segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Ireland, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Ireland, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Ireland: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Ireland, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Ireland, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Ireland, 2007
• Passenger car parc and new / used passenger car sales in Italy, 2002-6
• New car registrations in Italy segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Italy, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Italy, 2005
• Manufacturer-branded and dealer-intermediated motor insurance in Italy: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Italy, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Italy, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Italy, 2007
• Passenger car parc and new / used passenger car sales in the Netherlands, 2002-6
• New car registrations in the Netherlands segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in the Netherlands, 2001-5
• Key data points for the franchised automotive dealership distribution channel in the Netherlands, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in the N' lands: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in N' lands, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in N' lands, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in N' lands, 2007
• Passenger car parc and new / used passenger car sales in Norway, 2002-6
• New car registrations in Norway segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Norway, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Norway, 2005
• Manufacturer-branded and dealer-intermediated motor insurance in Norway: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Norway, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Norway, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Norway, 2007
• Passenger car parc and new / used passenger car sales in Poland, 2002-6
• New car registrations in Poland segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Poland, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Poland, 2005
• Manufacturer-branded and dealer-intermediated motor insurance in Poland: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Poland, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Poland, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Poland, 2007
• Passenger car parc and new / used passenger car sales in Portugal, 2002-6
• New car registrations in Portugal segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Portugal, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Portugal, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Portugal: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Portugal, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Portugal, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Portugal, 2007
• Passenger car parc and new / used passenger car sales in Romania, 2002-6
• New car registrations in Romania segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Romania, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Romania, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Romania: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Romania, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Romania, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Romania, 2007
• Passenger car parc and new / used passenger car sales in Russia, 2002-6
• New car registrations in Russia segmented by manufacturer group, 2006
• Manufacturer-branded and dealer-intermediated motor ins.urance in Russia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Russia, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Russia, 2007
• Passenger car parc and new / used passenger car sales in Slovakia, 2002-6
• New car registrations in Slovakia segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Slovakia, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Slovakia, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Slovakia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Slovakia, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Slovakia, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Slovakia, 2007
• Passenger car parc and new / used passenger car sales in Slovenia, 2002-6
• New car registrations in Slovenia segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Slovenia, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Slovenia, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Slovenia: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Slovenia, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Slovenia, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Slovenia, 2007
• Passenger car parc and new / used passenger car sales in Spain, 2002-6
• New car registrations in Spain segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Spain, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Spain, 2005
• Manufacturer-branded and dealer-intermediated motor ins.urance in Spain: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Spain, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Spain, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Spain, 2007
• Passenger car parc and new / used passenger car sales in Sweden, 2002-6
• New car registrations in Sweden segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Sweden, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Sweden, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Sweden: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Sweden, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Sweden, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Sweden, 2007
• Passenger car parc and new / used passenger car sales in Switzerland, 2002-6
• New car registrations in Switzerland segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Switzerland, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Switzerland, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Switzerland: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Switz., 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Switzerland, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Switz., 2007
• Passenger car parc and new / used passenger car sales in Turkey, 2002-6
• New car registrations in Turkey segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in Turkey, 2001-5
• Key data points for the franchised automotive dealership distribution channel in Turkey, 2005
• Manufacturer-branded and dealer-intermediated motor ins. in Turkey: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Turkey, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Turkey, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Turkey, 2007
• Passenger car parc and new / used passenger car sales in Ukraine, 2002-6
• New car registrations in Ukraine segmented by manufacturer group, 2006
• Manufacturer-branded and dealer-intermediated motor ins. in Ukraine: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in Ukraine, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in Ukraine, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in Ukraine, 2007
• Passenger car parc and new / used passenger car sales in the UK, 2002-6
• New car registrations in the UK segmented by manufacturer group, 2006
• Number of franchised automotive dealership sales outlets in the UK, 2001-5
• Key data points for the franchised automotive dealership distribution channel in the UK, 2005
• Manufacturer-branded and dealer-intermediated motor insurance in the UK: key dealer survey results, 2007
• Pen., op. mods. and non-captive part. mkt. shares for motor insurance mktd. by dealers in the UK, 2007
• Pen., op. models and partner market shares for man.-branded motor insurance in the UK, 2007
• Pen., op. models and partner market shares for manufacturer-branded road assistance in the UK, 2007