Abstract
This IDC Financial Insights report examines the features that will
shape the new generation of retail Internet banking offerings among
Asia/Pacific financial institutions. The report highlights emerging best practices in
the use of these new features and functionalities as banks
strive to enhance their online propositions.
Michael Araneta, senior consulting and
research manager at IDC Financial Insights Asia/Pacific remarks, "The requirements
in banks' Internet banking wish lists are ultimately meant to
enhance the customer experience online. Expect the introduction of personal
financial management tools, integrated landing pages, interface customization, advanced search
capabilities, and suggestions at point of interaction, as well as
more focus on activity analytics. These will transform the online
banking experience as we know it."
Araneta continues, "The emergence of
Web 2.0 technologies will require an iterative development of new-generation
online banking offerings. This will require a mindset change among
teams responsible for strategy, development, and production. Furthermore, the emergence
of new Internet banking features and their attending requirements for
back-end integration, multichannel consistency, security, and support for Web 2.0
will mean a broadening of the vendor landscape."
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