Europe Banking Industry CRM 2004 Vendor Profiles: Is It Time for Pervasive CRM?

Table of Contents

• Table of Contents
• Financial Insights Opinion
• In This Study
  • Methodology
  • Executive Summary
  • Definitions
• Situation Overview
  • Introduction
    • What Is CRM?
    • The Evolution of the CRM Offering: A Short Overview
  • Why Is CRM So Important for Banks?
    • Objectives and Priorities
    • Involvement of the Board
    • The Big Issues of IT Budget and ROI Calculation
  • The Players in the Competitive Arena
    • Amdocs
      • Company Profile
      • Figure: Amdocs Revenue Share by Region, 2004
      • Financial Services Offering
      • Financial Insights Opinion
      • Market References
    • CSC
      • Company Profile
      • Figure: CSC Revenue Share by Region, 2004
      • Financial Services Offering
      • Financial Insights Opinion
      • Market References
    • Finantix
      • Company Profile
      • Financial Services Offering
      • Financial Insights Opinion
      • Market References
    • Oracle/PeopleSoft
      • Company Profile
      • Figure: Oracle Revenue Share by Region, 2004
      • Financial Services Offering
        • Oracle
        • PeopleSoft
      • Financial Insights Opinion
      • Market References
    • SAP
      • Company Profile
      • Financial Services Offering
      • Figure: SAP Revenue Share by Region, 2004
      • Financial Insights Opinion
      • Market References
    • SAS
      • Company Profile
      • Figure: SAS Revenue Share by Region, 2004
      • Financial Services Offering
      • Financial Insights Opinion
      • Market References
    • Siebel
      • Company Profile
      • Figure: Siebel Revenue Share by Region, 2003
      • Financial Services Offering
      • Financial Insights Opinion
      • Market References
    • TietoEnator
      • Company Profile
      • Figure: TietoEnator Revenue Share by Region, 2004
      • Financial Services Offering
      • Financial Insights Opinion
      • Market References
    • Traditional CRM Vendor Comparison
    • Table: Traditional CRM Vendors: An Overview
  • Traditional Packaged Software Versus On-Demand ASP Solutions
  • Figure: Packaged Versus ASP CRM Solutions: Strengths and Weaknesses
  • ASP Solution Suppliers
    • RightNow Technologies
      • Company Profile
      • Figure: RightNow Technologies Revenue Share by Region, 2004
      • Financial Services Offering
      • Financial Insights Opinion
      • Market References
    • salesforce.com
      • Company Profile
      • Figure: salesforce.com Revenue Share by Region, 2005
      • Financial Services Offering
      • Financial Insights Opinion
      • Market References
    • ASP CRM Vendor Comparison
    • Table: ASP CRM Vendors: An Overview
• Future Outlook
  • IT Vendors Requirements
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis