U.S. Bank Survey: Performance Management

Table of Contents

• Table of Contents
• Financial Insights Opinion
• In This Report
  • Methodology
  • Figure: Market Focus of Respondent Banks
• Situation Overview
• Figure: Multidimensional Pressures on U.S. Banks
  • Research Findings: Enterprise Performance Management Drivers
  • Figure: Leading Challenges for C-Level Executives at U.S. Banks
    • Performance Management Drivers
    • Figure: Impact of Performance Management Challenges Faced by U.S. Banks
    • Financial Metrics Focus on Costs, Losses, and Risk-Based Returns
    • Figure: Impact of Financial Metrics by U.S. Banks
    • Customer Metrics Focus on Relationship and Value
    • Figure: Use of Customer Metrics by U.S. Banks
    • Operations and Service Delivery: Building a Best-in-Class Factory
    • Figure: Value of Business Process Metrics by U.S. Banks
  • Research Findings: Execution
  • Figure: U.S. Banks' Frequency of Updates by Type of Reporting System
  • Figure: U.S. Banks' Access to Performance Management Tools for Online Access
  • Figure: U.S. Banks' Access to Performance Management Tools for Batch Reports
    • M&A Impact on Performance Management
    • Table: Top 20 U.S. Banks, 1995 and 2005
    • Figure: M&A Deals for JP Morgan Chase, Bank of America, and HSBC
• Future Outlook
• Figure: Financial Insights Leadership Grid: U.S. Banks, 2005
  • Evolution of Performance Management
  • Figure: U.S. Banks' Evolution Toward Enterprise Performance Management
    • Achieving Level 5 Maturity for Enterprise Performance Management
    • Figure: U.S. Banks' Evolution Toward Enterprise Management Maturity
• Essential Guidance
• Table: U.S. Banks' Effective Enterprise Performance Management Requirements and Barriers to Progress
• Learn More
  • Related Research
  • Appendix: Methodology
  • Table: U.S. Banks' Performance Initiatives and Their Impact on Performance Management
  • Table: U.S. Banks' Strategy Alignment
  • Synopsis