Business Transformation at NTUC Income: Creating the Insurance System of the Future

Table of Contents

• Table of Contents
• Financial Insights Opinion
• In This Report
  • Brief Description of the Solution
• Situation Overview
  • NTUC Income
  • Market Developments
  • Figure: NTUC Income' s Challenges
  • IT Architecture Overview
• The Approach
  • Business Drivers
    • A Fully Digital, Paperless System
    • Figure: NTUC Income' s Issues with a Paper-Based System
    • Straight-Through Electronic Processing
    • Figure: NTUC Income' s STEP Procedure
    • Integrated Infocomm CRM
  • Implementing the Solution
    • A Fully Digital, Paperless System
    • Straight-Through Electronic Processing
    • Integrated Infocomm CRM
  • Business Value
    • A Fully Digital, Paperless System
    • Straight-Through Electronic Processing
    • Figure: NTUC Income' s Insurance Policy Approval Steps Removed by STEP
    • Integrated Infocomm CRM
    • Figure: NTUC Income' s Integrated Multimedia Command Center
• Future Outlook
• Essential Guidance
  • Actions for Insurance Companies
  • Actions for Vendors
• Learn More
  • Related Research
  • Synopsis