Abstract
This Financial Insights report examines the challenges and potential pitfalls
presented by software as a service (SaaS). The rapidly expanding availability
of SaaS offers financial firms a broad range of opportunities, whether to
utilize software they could not previously afford or to recast some portion of
their systems costs (licensing plus hardware and support) as a periodic service
charge.
"SaaS contracts are typically highly complex and do not necessarily result in a
cheaper solution overall," advises Patricia McGinnis, research director of
Corporate Banking. "If contracts are effectively negotiated, however, such
solutions may enable tighter alignment of the processing costs with the
changing fortunes of the supported business activity."
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