EMEA Inbound Contact Routing Systems Markets

Table of Contents

1. Summary of Major Findings

• 1. Introduction
• 2. Scope and Methodology
• 3. Product Definitions
• 4. Market Trends
• 5. Pricing Trends
• 6. Market Engineering Measurements
• 7. Market Challenges
• 8. Market Drivers
• 9. Market Restraints

2. Market Analysis

• 1. Revenue Forecasts - EMEA
• 2. Revenue Forecasts - By Country or Region
• 3. Revenue Analysis - By Country or Region
• 4. Revenue Forecasts - By Industry
• 5. Revenue Forecasts - By Application
• 6. Revenue Forecasts - By System Size

2. Market Analysis

• 1. Market Snapshot - UK
• 2. Market Snapshot - France
• 3. Market Snapshot - Germany
• 4. Market Snapshot - Spain
• 5. Market Snapshot - Portugal
• 6. Market Snapshot - Italy
• 7. Market Snapshot - Benelux
• 8. Market Snapshot - Scandinavia
• 9. Market Snapshot - Eastern Europe
• 10.Market Snapshot - Rest-of-Europe
• 11.Market Snapshot - Middle East and Africa

3. Competitive Analysis

• 1. Market Share By Vendor
• 2. Products Offered in EMEA in 2008
• 3. Vendor Profiles
  • 1. Aastra Technologies
  • 2. Alcatel-Lucent
  • 3. Altitude Software
  • 4. Aspect Software
  • 5. Avaya
  • 6. Cisco Systems
  • 7. Convergys
  • 8. Cosmocom
  • 9. Genesys
  • 10.Interactive Intelligence
  • 11.Mitel
  • 12.Nortel
  • 13.Oracle
  • 14.Siemens Enterprise Communications
  • 15.Syntellect
  • 16.Zeacom

3. Strategic Analysis

• Strategic Growth Recommendations

4. About Frost & Sullivan