Table of Contents
1 EMEA ACD SYSTEMS MARKET
Industry Overview
- Research Scope and Methodology
- Introduction and Definitions
- ACD Deployment Architectures
- Industry Challenges
- State of the Market
- Market & Technology Trends
Market Analysis
- Market Engineering Measurements
- Market Drivers
- Market Restraints
- EMEA Unit Shipment & Revenue Forecasts
- Percentage of Regional Revenue Split Forecast for EMEA
- Economic Outlook for Europe in Terms of GDP Growth
- Call Center & Agent Position Forecasts
Competitive Analysis
- Market Share Analysis by Revenues - EMEA
- Market Share Analysis by Revenues - Western Europe
- Market Share Analysis by Revenues - Eastern Europe
- Market Share Analysis by Revenues - Middle East & Africa
- Market Share Analysis by Shipments- EMEA
- Market Share Analysis by Shipments- Western Europe
- Market Share Analysis by Shipments- Eastern Europe
- Market Share Analysis by Shipments- Middle East & Africa
- Regional Market Share by Shipments - EMEA
- Vendor Profiles
Strategic Analysis
- Critical Success Factors
- Strategic Recommendations
-
Frost & Sullivan Awards
- 2004 Market Leadership Award
- 2004 Bang for the Buck Award
- 2004 Competitive Strategy Leadership Award
Total Presentation
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