Table of Contents
1 EXECUTIVE SUMMARY
Executive Summary
2 MARKET OVERVIEW AND INTRODUCTION TO THE CUSTOMER
Introduction
- The Food & Beverage Industry
- Regulations
- Market Revenue Forecasts
- Market Engineering Measurement System
Profile of Respondents
- Source of Raw Water
- Reason for Treating Wastewater Onsite
- Volumes of Water & Wastewater Treated Daily
- Level of Wastewater Treatment
- Age of Treatment Plant
Content and Definitions
3 CUSTOMER REQUIREMENTS
Key Investment Decisions
- Customer Responses on Purchasing Criteria
Product Related Criteria
- Customer Responses on Product Related Criteria
- Importance of Reliability
- Importance of Water Quality
- Importance of Treatment Rate
- Importance of Safety
- Importance of Size & Footprint
- Importance of Lifespan
Service Related Criteria
- Customer Responses on Service Related Criteria
- Importance of Initial Investment
- Importance of Operational Cost
- Importance of Delivery Time
- Importance of After Sales Service
- Importance of Product Training
- Importance of Legislative Compliance
4 EVALUATION OF SUPPLIERS
Customer Satisfaction
- Overall Satisfaction With Suppliers
- Satisfaction with Supplier Factors
- Satisfaction with Price
- Satisfaction with Customer Service
- Satisfaction with Product Quality
- Satisfaction with Functionality
- Satisfaction with Added Services
- Satisfaction with Reliability
- Satisfaction with Delivery Time
5 SUPPLIER SELECTION
Supplier Selection Criteria
- Supplier Selection Criteria
- Brand Name Criteria
- Product Range Criteria
- Industry Experience Criteria
- Quality of Service Criteria
- e-commerce Criteria
- Account Management Criteria
- New Products Criteria
- Proximity & Local Presence Criteria
Supplier Information Criteria
- Supplier Information Criteria
- Reference Lists
- Company Reputation
- Marketing Promotion
- Trade Fairs
6 PERCEPTION OF SUPPLIERS AND NEW ENTRANTS TO THE MARKET
Evaluation of Water and Wastewater Treatment Equipment Suppliers
- Introduction
- Familiarity with Suppliers
- Key Perceptions
- Overall Supplier Ratings
- Supplier Performance on Price
- Supplier Performance on Customer Service
- Supplier Performance on Product Quality
- Supplier Performance on Reliability
- Supplier Performance on Technological Skills
- Customer Performance on Delivery Time
New Entrants to the Market
- Acceptance of New Entrants
- Potential Problems for New Entrants
7 INVESTMENT PATTERNS AND CONTRACTUAL DEMANDS
Investment Trends
Contractual Requirements
- Contract Type
- Supply of Spare Parts
8 STRATEGIC CONCLUSIONS
Strategic Conclusions
- Key Findings
- SWOT Analysis
- Competitive Structure Analysis
9 FROST & SULLIVAN AWARDS
Frost & Sullivan Awards
- Introduction to Frost & Sullivans Best Practices Awards
Customer Recognition Award for Best Overall Satisfaction
- Introduction
- Customer Recognition Award for Best Overall Satisfaction
Customer Recognition Award for Best Product Reliability
- Introduction
- Customer Recognition Award for Best Product Reliability
10 DECISION SUPPORT DATABASE
The Food and Beverage Industry
- Butter Production
- Consumer Expenditure on Food & Beverage
- Frozen Food Production
- Margarine Production
- Total Consumer Expenditure
- Total Meat Production
- Vegetable Oil Production
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