1 EXECUTIVE SUMMARY
- Executive Summary
- Key Findings
- Content
2 MARKET OVERVIEW AND INTRODUCTION TO THE CUSTOMER
- Introduction
- The US and Canadian Pulp & Paper Industry
- Industry Specific Regulations
- Pulp Production and Processing - Specific Environmental Concerns
- Market Size and Trends
- Market Engineering Measurement System
- Profile of Respondents
- Source of Raw Water
- Onsite Wastewater Treatment Practices
- Volumes of water consumed and wastewater treated & recycled
- Level of Wastewater Treatment and Sludge Handling
- Age of Treatment Plant
- Content and Definitions
- Content and Definitions
3 CUSTOMER REQUIREMENTS
- Key Investment Decisions
- Customer Responses on Purchasing Criteria
- Product Related Criteria
- Customer Responses on Product Related Criteria
- Importance of Reliability
- Importance of Water Quality
- Importance of Treatment Rate
- Importance of Safety
- Importance of Size and Footprint
- Importance of Lifespan
- Service Related Criteria
- Customer Responses on Service Related Criteria
- Importance of Initial Investment
- Importance of Operational Cost
- Importance of Delivery Time
- Importance of After Sales Service
- Importance of Product Training
- Importance of Legislative Compliance
4 EVALUATION OF SUPPLIERS
- Customer Satisfaction
- Overall Satisfaction With Suppliers
- Satisfaction with Supplier Factors
- Satisfaction with Price
- Satisfaction with Customer Service
- Satisfaction with Product Quality
- Satisfaction with Functionality
- Satisfaction with Added Services
- Satisfaction with Reliability
- Satisfaction with Delivery Time
5 SUPPLIER SELECTION
- Supplier Selection Criteria
- Supplier Selection Criteria
- Brand Name Criteria
- Product Range Criteria
- Industry Experience Criteria
- Quality of Service Criteria
- e-commerce Criteria
- Account Management Criteria
- New Products Criteria
- Proximity and Local Presence Criteria
- Supplier Information Criteria
- Supplier Information Criteria
- Reference Lists
- Company Reputation
- Marketing Promotion
- Trade Fairs
6 PERCEPTION OF SUPPLIERS AND NEW ENTRANTS TO THE MARKET
- Evaluation of Water and Wastewater Treatment Equipment Suppliers
- Introduction
- Familiarity with Suppliers
- Overall Supplier Ratings
- Supplier Performance on Price
- Supplier Performance on Customer Service
- Supplier Performance Product Quality
- Supplier Performance on Reliability
- Supplier Performance on Technological Skills
- Supplier Performance on Delivery Time
- New Entrants to the Market
- Acceptance of New Entrants
- Potential Problems for New Entrants
7 INVESTMENT PATTERNS AND CONTRACTUAL DEMANDS
- Investment Trends
- Annual Investment Trends
- Past Investment Trends
- Future Investment Trends
- Contractual Requirements
- Contract Type
- Supply of Spare Parts
8 STRATEGIC CONCLUSIONS
- Strategic Conclusions
- Key Findings
- Competitive Structure Analysis
- SWOT Analysis
9 FROST & SULLIVAN AWARDS
- Frost & Sullivan Awards
- Introduction to Frost & Sullivans Awards
- Customer Recognition Award for Best Overall Satisfaction
- Customer Recognition Award for Best Overall Satisfaction
- Customer Recognition Award for Best Overall Service
- Customer Recognition Award for Best Overall Service
- Customer Recognition Award for Best Overall Technological Skills
- Customer Recognition Award for Best Overall Technological Skills
- Customer Recognition Award for Highest Level of Familiarity
- Customer Recognition Award for Best Overall Product Quality and Reliability
10 DECISION SUPPORT DATABASE
- The Pulp and Paper Industry
- Special Paper and Paperboard Production
- Special Paper and Paperboard Exports
- Printing and Writing Paper Production
- Printing and Writing Paper Exports
- Other Paper and Paperboard Production
- Other Paper and Paperboard Exports
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