Table of Contents
1 NORTH AMERICA CRM ANALYTICS MARKETS
Introduction and Executive Summary
- Introduction
- Executive Summary
Market Segmentation
- Market Definitions
- Market Segmentation by Functional Segment
- Market Segmentation by Industry Vertical
Demand Analysis - Vertical Markets
- Vertical Market opportunities for CRM Analytics
- Financial Services
- Telecommunications
- Retail
- Travel and Hospitality
2004 North America CRM Analytics Market
- Definitions - Market Metrics
- Market Size for CRM Analytics
- Software Revenues by Functional Segment
- Software Revenues by Industry Vertical
- Software Revenues by CRM Vendors versus BI & Analytics Vendors
Market I : North America Total CRM Analytics Market
- Market Drivers
- Market Restraints
- Market Forecasts
Market II - North America Sales Analytics Market
- Market Drivers
- Market Restraints
- Market Forecasts
Market III - North America Marketing & Customer Analytics Market
- Market Drivers
- Market Restraints
- Market Forecasts
Market IV - North America Service Analytics Market
- Market Drivers
- Market Restraints
- Market Forecasts
Forecast Summary
- Forecast Summary
- Conclusions
Competitive Analysis of Vendors
- CRM Analytics Vendor Marketplace
- CRM Vendor Peer Group - Featured Vendors
- BI & Analytics Vendor Peer Group - Featured Vendors
Strategic Recommendations
- Strategic Recommendations for Vendors
2005 Frost & Sullivan Awards for CRM Analytics
- Frost & Sullivan Award for Product Innovation
- Frost & Sullivan Award for Customer Service Leadership
- Frost & Sullivan Award for Technology Leadership
- Frost & Sullivan Award for Product Differentiation Innovation
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