Report: EMEA Contact Centre Market TOC

1. EMEA Contact Centre Market

1. Executive Summary

2. Industry Overview

1. Scope of Study and Methodology

2. Definitions

3. TDM based Architecture

4. Service Delivery Models

5. Growth Rate by Country in EMEA

6. Market Trends

7. Distribution Trends

3. Market Analysis

1. Market Engineering Measurements

2. Drivers and Restraints

3. Growth Analysis

4. Segment Analysis

5. Vertical Analysis

6. Multi-Channel Contact Centre Growth

4. IP Contact Centre

1. Definitions

2. ACD Deployment Architecture

3. Market Snapshot (Market Engineering Measurements)

4. Market Lifecycle

5. Industry Challenges

6. Market Drivers

7. Market Restraints

8. Market Trends

9. Demand Analysis

10. Comparison of Standards

11. Technological Trends

12. Revenue and Shipment Forecast

13. Selected Products

14. Competitive Structure

15. Price Analysis

5. Competition Analysis

1. Market Share Analysis: EMEA

2. Market Share Analysis: Western Europe

3. Market Share Analysis: Eastern Europe

4. Market Share Analysis: Middle East and Africa

6. Vendor Profiles

1. Vendor Profiles

7. Geographic Analysis

1. Market Snapshot: France

2. Market Snapshot: Germany

3. Market Snapshot: Italy

4. Market Snapshot: Spain

5. Market Snapshot: United Kingdom

6. Market Snapshot: Benelux

7. Market Snapshot: Scandinavia

8. Market Snapshot: Eastern Europe

9. Market Snapshot: Rest of Europe

10. Market Snapshot: Middle East and Africa

8. Conclusions and Recommendations

1. Conclusions and Recommendations

9. Frost & Sullivan Awards

1. Awards Overview

2. Frost & Sullivan Acquisition of the Year Award

3. Frost & Sullivan Brand Development Strategy Award

4. Frost & Sullivan Product Development Leadership Award

5. Frost & Sullivan Market Penetration Excellence Award

6. Frost & Sullivan Product Line Leadership Award

10. List of Acronyms

1. List of Acronyms

List Of Figures

Contact Centre Market (EMEA): Revenue Forecast, 2004-2009
Migration Strategies: TDM to IP
TDM-based ACD Architecture
Contact Centre Market: Service Delivery Models
Contact Centre Market: Maturity Level by Country
Contact Centre Market: Market Trends
Contact Centre Market: Distribution Network
Contact Centre Market: Market Engineering Measurements (EMEA), 2004
Contact Centre: Market Size Forecast (EMEA), 2004-2009
Contact Centre Market: Revenue and Shipment Forecast (EMEA), 2004-2009
Contact Centre Market: Forecast by Market Segment (EMEA), 2004-2009
Contact Centre Market: Vertical-wise Breakdown (EMEA), 2004
Contact Centre Market: Multi-channel Market Size Forecast (EMEA), 2004-2009
ACD Architecture: Hybrid TDM and IP ACD Deployment
ACD Architecture ? IP-based ACD Deployment
IP Contact Centre: Market Engineering Measurements (EMEA), 2004
IP Contact Centre: Market Size Forecast (EMEA), 2004-2009
IP Contact Centre Life Cycle
IP Contact Centre: Market Trends (EMEA)
IP Contact Centre: Demand Analysis (EMEA)
Comparison of Standards (SIP, H.323, MGCP, H.248/Megaco, Proprietary)
IP Contact Centre: Technological Trends
IP Contact Centre: Revenue and Shipment Forecast (EMEA), 2004-2009
IP Contact Centre: Selected Products
IP Contact Centre: Competitive Structure
IP Contact Centre: Price Analysis
ACD Revenues: Market Share Analysis (EMEA), 2004
ACD Shipments: Market Share Analysis (EMEA), 2004
ACD Revenues: Market Share Analysis (Western Europe), 2004
ACD Shipments: Market Share Analysis (Western Europe), 2004
ACD Revenues: Market Share Analysis (Eastern Europe) 2004
ACD Shipments: Market Share Analysis (Eastern Europe), 2004
ACD Revenues: Market Share Analysis (Middle East and Africa), 2004
ACD Shipments: Market Share Analysis (Middle East and Africa), 2004
Contact Centre Market (France): Market Engineering Measurements, 2004
Contact Centre Market (France): Market Size Forecast (Total Market, IP Contact Centre, Multi-channel Contact Centre), 2004-2009
Contact Centre Market (France): ACD Shipment and Revenue Forecast, 2004-2009
Contact Centre Market (Germany): Market Engineering Measurements, 2004
Contact Centre Market (Germany): Market Size Forecast (Total Market, IP Contact Centre, Multi-channel Contact Centre), 2004-2009
Contact Centre Market (Germany): ACD Shipment and Revenue Forecast, 2004-2009
Contact Centre Market (Italy): Market Engineering Measurements, 2004
Contact Centre Market (Italy): Market Size Forecast (Total Market, IP Contact Centre, Multi-channel Contact Centre), 2004-2009
Contact Centre Market (Italy): ACD Shipment and Revenue Forecast, 2004-2009
Contact Centre Market (Spain): Market Engineering Measurements, 2004
Contact Centre Market (Spain): Market Size Forecast (Total Market, IP Contact Centre, Multi-channel Contact Centre), 2004-2009
Contact Centre Market (Spain): ACD Shipment and Revenue Forecast, 2004-2009
Contact Centre Market (United Kingdom): Market Engineering Measurements, 2004
Contact Centre Market (United Kingdom): Market Size Forecast (Total Market, IP Contact Centre, Multi-channel Contact Centre), 2004-2009
Contact Centre Market (United Kingdom): ACD Shipment and Revenue Forecast, 2004-2009
Contact Centre Market (Benelux): Market Engineering Measurements, 2004
Contact Centre Market (Benelux): Market Size Forecast (Total Market, IP Contact Centre, Multi-channel Contact Centre), 2004-2009
Contact Centre Market (Benelux): ACD Shipment and Revenue Forecast, 2004-2009
Contact Centre Market (Scandinavia): Market Engineering Measurements, 2004
Contact Centre Market (Scandinavia): Market Size Forecast (Total Market, IP Contact Centre, Multi-channel Contact Centre), 2004-2009
Contact Centre Market (Scandinavia): ACD Shipment and Revenue Forecast, 2004-2009
Contact Centre Market (Eastern Europe): Market Engineering Measurements, 2004
Contact Centre Market (Eastern Europe): Market Size Forecast (Total Market, IP Contact Centre, Multi-channel Contact Centre), 2004-2009
Contact Centre Market (Eastern Europe): ACD Shipment and Revenue Forecast, 2004-2009
Contact Centre Market (Rest of Europe): Market Engineering Measurements, 2004
Contact Centre Market (Rest of Europe): Market Size Forecast (Total Market, IP Contact Centre, Multi-channel Contact Centre), 2004-2009
Contact Centre Market (Rest of Europe): ACD Shipment and Revenue Forecast, 2004-2009
Contact Centre Market (Middle East and Africa): Market Engineering Measurements, 2004
Contact Centre Market (Middle East and Africa): Market Size Forecast (Total Market, IP Contact Centre, Multi-channel Contact Centre), 2004-2009
Contact Centre Market (Middle East and Africa): ACD Shipment and Revenue Forecast, 2004-2009
Contact Centre Market: Recommendations

EMEA Contact Centre Market

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