Table of Contents
- Strategic Analysis of the Asia Pacific Operational CRM Software Market
- Market Overview and Definitions
- Market Overview and Definitions
- Market Engineering Measurement Analysis
- Market Engineering Measurement Analysis
- Industry Challenges
- Market Drivers
- Market Drivers
- Customer-centric Approach to Business
- Intense Global Competition
- Rapid Growth in Call Center Businesses
- Availability of Effective and Low-cost Solutions
- Expanding IT Initiatives of Government
- Market Restraints
- Market Restraints
- Low Awarenes Level about OCRM Software
- Resistance to Adoption of OCRM Software
- Greater Demand for Modular Solutions
- Limited IT Budgets of Medium-sized Enterprises
- Difficulty in Gaining Early ROI from OCRM Software
- Revenue Forecasts
- Revenue Analysis
- Revenue Analysis by Geographic Region
- Revenue Analysis by Geographic Region
- Vertical Revenue Analysis
- Vertical Revenue Analysis
- Segment Revenue Analysis
- Revenue Analysis - by Size of Enterprise
- Revenue Analysis - by Size of Enterprise
- Hosted CRM: Key Trends
- Mobile CRM: Key Trends
- Pricing Analysis
- Distribution Analysis
- Competitive Analysis
- Market Share Analysis
- Frost & Sullivan Asia Pacific Operational Customer Relationship
Management Software Market Awards 2005
- Best Bang for the Buck Award
- Award Recipient: Sage Software
- Market Penetration Leadership Award
- Award Recipient: Microsoft Corporation
- Product Differentiation Innovation Award
- Award Recipient: Siebel Systems
- Strategic Analysis of Australia and New Zealand Operational CRM
Software Market
- Market Overview
- Market Engineering Measurement Analysis
- Market Engineering Measurement Analysis
- Market Drivers
- Market Drivers
- Competitive Advantage
- Leverage on Existing CRM Modules
- Proven ROI
- Increasing Customer-centric Business Models
- Increased Operational Effectiveness
- Market Restraints
- Market Restraints
- Business Criticality
- Call for Change Management
- Price-sensitive Market
- High Level of Saturation of OCRM Software Market
- Resistance from Medium-sized Enterprises
- Revenue Forecasts
- Revenue Analysis
- Revenue Analysis by Vertical
- Revenue Analysis by Vertical
- Revenue Analysis by Segment
- Revenue Analysis by Segment
- Revenue Analysis - by Size of Enterprise
- Revenue Analysis - by Size of Enterprise
- Hosted CRM: Key Trends
- Mobile CRM: Key Trends
- Pricing Analysis
- Distribution Channel: Key Trends for OCRM Market
- Distribution Channel: Key trends for OCRM Software Market
- Competitive Analysis
- Market Share Analysis
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of Customer Services Software Market
- Strategic Analysis and Forecasts of Customer Services Software
Market
- Strategic Analysis of China Operational CRM Software Market
- Market Overview
- Market Engineering Measurement Analysis
- Market Engineering Measurement Analysis
- Market Drivers
- Market Drivers
- Customer Service Gaining Importance
- Need for More Efficient Means of Communication
- E-government Initiatives in China
- Fast Growing High Tech Manufacturing Sector
- High Price Sensitivity
- Market Restraints
- Market Restraints
- Lacking in IT and Management Infrastructure
- Having Little Successful References
- Limited Qualified Personnel
- Presence of Mid-market Enterprises
- Over Expectation of Customers
- Revenue Forecasts
- Revenue Analysis
- Revenue Analysis by Vertical
- Revenue Analysis by Vertical
- Revenue Analysis by Segment
- Revenue Analysis by Segment
- Revenue Analysis - by Size of Enterprise
- Revenue Analysis - by Size of Enterprise
- Hosted CRM: Key Trends
- Mobile CRM: Key Trends
- Pricing Analysis
- Distribution Channel: Key Trends for OCRM Market
- Distribution Channel: Key trends for OCRM software market
- Competitive Analysis
- Market Share Analysis
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of Customer Services Software Market
- Strategic Analysis and Forecasts of Customer Services Software
Market
- Strategic Analysis of the Hong Kong Operational CRM Software Market
- Market Overview
- Market Engineering Measurement Analysis
- Market Engineering Measurement Analysis
- Market Drivers
- Market Drivers
- Customer-focused Approach
- Aggressive Government Strategies toward IT Adoption
- Growing Banking and Telecom Sector
- Growth of Medium-sized Enterprises
- Value for Money Offerings by Vendors
- Market Restraints
- Market Restraints
- Low value proposition of OCRM Software
- Difficulty in Measuring ROI
- Lack of Technical Expertise
- Localization and Customization
- Security Concerns
- Revenue Forecasts
- Revenue Analysis
- Revenue Analysis by Vertical
- Revenue Analysis by Vertical
- Revenue Analysis by Segment
- Revenue Analysis by Segment
- Revenue Analysis - by Size of Enterprise
- Revenue Analysis - by Size of Enterprise
- Hosted CRM: Key Trends
- Mobile CRM: Key Trends
- Pricing Analysis
- Distribution Channel: Key Trends for OCRM Market
- Distribution Channel: Key trends for OCRM software market
- Competitive Analysis
- Market Share Analysis
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of Customer Services Software Market
- Strategic Analysis and Forecasts of Customer Services Software
Market
- Strategic Analysis of the Indian Operational CRM Software Market
- Market Overview
- Market Engineering Measurement Analysis
- Market Engineering Measurement Analysis
- Market Drivers
- Market Drivers
- Extensive presence of ERP
- Strong SI support
- Market Competition
- Ideal Destination for Offshore Delivery
- Growing Customer-centric Businesses
- Market Restraints
- Market Restraints
- Price Sensitivity
- Low Back-End Automation
- High TCO
- Change Management Challenge
- Unawareness of Business Benefits
- Revenue Forecasts
- Revenue Analysis
- Revenue Analysis by Vertical
- Revenue Analysis by Vertical
- Revenue Analysis by Segment
- Revenue Analysis by Segment
- Revenue Analysis - by Size of Enterprise
- Revenue Analysis - by Size of Enterprise
- Hosted CRM: Key Trends
- Mobile CRM: Key Trends
- Pricing Analysis
- Distribution Channel: Key Trends for OCRM Market
- Distribution Channel: Key trends for OCRM software market
- Competitive Analysis
- Market Share Analysis
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of Customer Services Software Market
- Strategic Analysis and Forecasts of Customer Services Software
Market
- Strategic Analysis of the Indonesian Operational CRM Software Market
- Market Overview
- Market Engineering Measurement Analysis
- Market Engineering Measurement Analysis
- Market Drivers
- Market Drivers
- Importance toward Customer Service
- Increased Information Technology (IT) Spending
- Value for Money OCRM Solutions
- Increase in the Number of Service-based Medium-sized Enterprises
- Market Restraints
- Market Restraints
- Slow Rate of Enterprise Level Application Adoption
- Financial Constraints
- Low Level of Automation
- Lack of Awareness of Software Solutions
- Revenue Forecasts
- Revenue Analysis
- Revenue Analysis by Vertical
- Revenue Analysis by Vertical
- Revenue Analysis by Segment
- Revenue Analysis by Segment
- Revenue Analysis - by Size of Enterprise
- Revenue Analysis - by Size of Enterprise
- Hosted CRM: Key Trends
- Mobile CRM: Key Trends
- Pricing Analysis
- Distribution Channel: Key Trends for OCRM Market
- Distribution Channel: Key trends for OCRM software market
- Competitive Analysis
- Market Share Analysis
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of Customer Services Software Market
- Strategic Analysis and Forecasts of Customer Services Software
Market
- Strategic Analysis of the Malaysian Operational CRM Software Market
- Market Overview
- Market Engineering Measurement Analysis
- Market Engineering Measurement Analysis
- Market Drivers
- Market Drivers
- Customer-centric Delivery and Support
- OCRM Software Solutions at an Affordable Range
- Growth of Service-based Medium-sized Enterprises
- Standardization Drive by Global MNCs
- Growth of Mobility and Communication Needs
- Market Restraints
- Market Restraints
- Slow Adoption Rate of Enterprise Level Applications
- Mismatch between Business Strategy and OCRM Software
- Longer Sales Cycle
- Difficulty in Measuring ROI
- Revenue Forecasts
- Revenue Analysis
- Revenue Analysis by Vertical
- Revenue Analysis by Vertical
- Revenue Analysis by Segment
- Revenue Analysis by Segment
- Revenue Analysis - by Size of Enterprise
- Revenue Analysis - by Size of Enterprise
- Hosted CRM: Key Trends
- Mobile CRM: Key Trends
- Pricing Analysis
- Distribution Channel: Key Trends for OCRM Market
- Distribution Channel: Key trends for OCRM software market
- Competitive Analysis
- Market Share Analysis
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of Customer Services Software Market
- Strategic Analysis and Forecasts of Customer Services Software
Market
- Strategic Analysis of the Philippines Operational CRM Software Market
- Market Overview
- Market Engineering Measurement Analysis
- Market Engineering Measurement Analysis
- Market Drivers
- Market Drivers
- Presence of Enterprise Applications
- Customer-centric Business Models
- Increasing Awareness of OCRM
- Market Competitiveness
- Competitive Price Slashes
- Market Restraints
- Market Restraints
- Price Sensitivity
- Resistance toward Change Management
- High Total Cost of Offering
- Prolonged Decision-making
- Limited Direct Presence of Vendors
- Revenue Forecasts
- Revenue Analysis
- Revenue Analysis by Vertical
- Revenue Analysis by Vertical
- Revenue Analysis by Segment
- Revenue Analysis by Segment
- Revenue Analysis - by Size of Enterprise
- Revenue Analysis - by Size of Enterprise
- Hosted CRM: Key Trends
- Mobile CRM: Key Trends
- Pricing Analysis
- Distribution Channel: Key Trends for OCRM Market
- Distribution Channel: Key trends for OCRM software market
- Competitive Analysis
- Market Share Analysis
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of Customer Services Software Market
- Strategic Analysis and Forecasts of Customer Services Software
Market
- Strategic Analysis of the Singapore Operational CRM Software Market
- Market Overview
- Market Engineering Measurement Analysis
- Market Engineering Measurement Analysis
- Market Drivers
- Market Drivers
- Enhanced Customer Service and Support
- Mobility and Faster Communication Needs
- Introduction of Effective and Low-cost Solutions
- Medium-sized Enterprises Drive OCRM Software Adoption
- IT Initiatives of Government
- Market Restraints
- Market Restraints
- Ineffective Utilization of the Current OCRM Software Solutions
- Enterprises Implementing Corrective Measures instead of Upgrades
- Product Quality Improvements Dominant against Service-based Needs
- Mismatch between Business Strategy and OCRM Software
- Saturation in the Demand for OCRM Software by Large Enterprises
- Revenue Forecasts
- Revenue Analysis
- Revenue Analysis by Vertical
- Revenue Analysis by Vertical
- Revenue Analysis by Segment
- Revenue Analysis by Segment
- Revenue Analysis - by Size of Enterprise
- Revenue Analysis - by Size of Enterprise
- Hosted CRM: Key Trends
- Mobile CRM: Key Trends
- Pricing Analysis
- Distribution Channel: Key Trends for OCRM Market
- Distribution Channel: Key trends for OCRM software market
- Competitive Analysis
- Market Share Analysis
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of Customer Services Software Market
- Strategic Analysis and Forecasts of Customer Services Software
Market
- Strategic Analysis of the South Korean Operational CRM Software Market
- Market Overview
- Market Engineering Measurement Analysis
- Market Engineering Measurement Analysis
- Market Drivers
- Market Drivers
- Entry of Global Participants across industries
- Change in Customer Demand-Supply Scenario
- Increase in Awareness Level about OCRM Software
- Intense Market Competition
- Increase in Government Initiatives
- Market Restraints
- Market Restraints
- High Market Focus toward Few Verticals
- Difficulty in OCRM software Upgrades
- Difficulty in Measuring ROI
- Business Goals and CRM Software Mismatch
- Saturation in Demand from Large Enterprises
- Revenue Forecasts
- Revenue Analysis
- Revenue Analysis by Vertical
- Revenue Analysis by Vertical
- Revenue Analysis by Segment
- Revenue Analysis by Segment
- Revenue Analysis - by Size of Enterprise
- Revenue Analysis - by Size of Enterprise
- Hosted CRM: Key Trends
- Mobile CRM: Key Trends
- Pricing Analysis
- Distribution Channel: Key Trends for OCRM Market
- Distribution Channel: Key trends for OCRM software market
- Competitive Analysis
- Market Share Analysis
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of Customer Services Software Market
- Strategic Analysis and Forecasts of Customer Services Software
Market
- Strategic Analysis of Taiwanese Operational CRM Software Market
- Market Overview
- Market Engineering Measurement Analysis
- Market Engineering Measurement Analysis
- Market Drivers
- Market Drivers
- Early Adoption of Business Applications
- Mobility and Efficient Communication
- Competitive Pricing
- Global Competition
- Growth of Manufacturing and Government Sectors
- Market Restraints
- Market Restraints
- Ineffective Adoption of OCRM Software
- Over Estimation of OCRMs Capability
- Incompatibility with Legacy Systems
- Resistance of Adoption at Enterprise Level
- Lack of Confidence in Foreign Vendors
- Existence of Large Portion of Mid Market
- Revenue Forecasts
- Revenue Analysis
- Revenue Analysis by Vertical
- Revenue Analysis by Vertical
- Revenue Analysis by Segment
- Revenue Analysis by Segment
- Revenue Analysis - by Size of Enterprise
- Revenue Analysis - by Size of Enterprise
- Hosted CRM: Key Trends
- Mobile CRM: Key Trends
- Pricing Analysis
- Distribution Channel: Key Trends for OCRM Market
- Distribution Channel: Key trends for OCRM software market
- Competitive Analysis
- Market Share Analysis
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of Customer Services Software Market
- Strategic Analysis and Forecasts of Customer Services Software
Market
- Strategic Analysis of the Thailand Operational CRM Software Market
- Market Overview
- Market Engineering Measurement Analysis
- Market Engineering Measurement Analysis
- Market Drivers
- Market Drivers
- Technology Initiatives by Parent Companies
- Leverage on Existing Enterprise Applications
- Increasing Customer-centric Business Models
- Industry Competition
- Retention of Customer Database
- Market Restraints
- Market Restraints
- Price-sensitivity
- Need of Technology Not Paramount
- Change Management Challenge
- Lack of Awareness of Business Benefits
- High Total Cost of Offering
- Revenue Forecasts
- Revenue Analysis
- Revenue Analysis by Vertical
- Revenue Analysis by Vertical
- Revenue Analysis by Segment
- Revenue Analysis by Segment
- Revenue Analysis - by Size of Enterprise
- Revenue Analysis - by Size of Enterprise
- Hosted CRM: Key Trends
- Mobile CRM: Key Trends
- Pricing Analysis
- Distribution Channel: Key Trends for OCRM Market
- Distribution Channel: Key trends for OCRM software market
- Competitive Analysis
- Market Share Analysis
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of Sales Force Automation Software
Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of the Marketing Automation
Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of CRM Analytics Software Market
- Strategic Analysis and Forecasts of Customer Services Software Market
- Strategic Analysis and Forecasts of Customer Services Software
Market
List Of Figures
Chapter 1
- OCRM Software Market: Impact of Top Industry Challenges (Asia Pacific),
2005-2011
- OCRM Software Market: Market Drivers Ranked in Order of Impact (Asia
Pacific), 2005-2011
- OCRM Software Market: Market Restraints Ranked in Order of Impact (Asia
Pacific), 2005-2011
- OCRM Software Market: Unit Shipments and Revenue Forecasts (Asia Pacific),
2001-2011
- OCRM Software Market: Revenues by Geographic Region (Asia Pacific), 2004
and 2011
- OCRM Software Market: Percent of Revenues by Verticals (Asia Pacific),
2001-2011
- OCRM Software Market: Percent of Revenues by Segment (Asia Pacific),
2001-2011
- OCRM Software Market: Percent of Revenues by Size of Enterprise (Asia
Pacific), 2001-2011
- OCRM Software Market: Percent of Revenues by Hosted CRM (Asia Pacific),
2001-2011
- OCRM Software Market: Percent of Revenues by Mobile CRM (Asia Pacific),
2001-2011
- OCRM Software Market: Pricing Analysis (Asia Pacific), 2001-2011
- OCRM Software Market: Percent of Revenues by Distribution Channels (Asia
Pacific), 2001-2011
- OCRM Software Market: Competitive Structure (Asia Pacific), 2004
- OCRM Software Market: Company Market Share by Revenues (Asia Pacific), 2004
Chapter 2
- OCRM Software Market: Market Drivers Ranked in Order of Impact (Australia
and New Zealand), 2005-2011
- OCRM Software Market: Market Restraints Ranked in Order of Impact
(Australia and New Zealand), 2005-2011
- OCRM Software Market: Unit Shipments and Revenue Forecasts (Australia and
New Zealand), 2001-2011
- OCRM Software Market: Percent of Revenues by Verticals (Australia and New
Zealand), 2001-2011
- OCRM Software Market: Percent of Revenues by Segment (Australia and New
Zealand), 2001-2011
- OCRM Software Market: Percent of Revenues by size of enterprise (Australia
and New Zealand), 2001-2011
- OCRM Software Market: Percent of Revenue by Hosted CRM (Australia and New
Zealand), 2001-2011
- OCRM Software Market: Percent of Revenue by Mobile CRM (Australia and New
Zealand), 2001-2011
- OCRM Software Market: Pricing Analysis (Australia and New Zealand),
2001-2011
- OCRM Software Market: Percent of Revenues by Distribution Channels
(Australia and New Zealand), 2001-2011
- OCRM Software Market: Competitive Structure (Australia and New Zealand),
2004
- OCRM Software Market: Company Market Share by Revenues (Australia and New
Zealand), 2004
- Sales Force Automation Software Market: Revenue Forecasts (Australia and
New Zealand), 2001-2011
- Marketing Automation Software Market: Revenue Forecasts (Australia and New
Zealand), 2001- 2011
- CRM Analytics Software Market: Revenue Forecasts (Australia and New
Zealand), 2001-2011
- Customer Services Software Market: Revenue Forecasts (Australia and New
Zealand), 2001-2011
Chapter 3
- OCRM Software Market: Market Drivers Ranked in Order of Impact (China),
2005-2011
- OCRM Software Market: Market Restraints Ranked in Order of Impact (China),
2005-2011
- OCRM Software Market: Unit Shipments and Revenue Forecasts (China),
2001-2011
- OCRM Software Market: Percent of Revenues by Verticals (China), 2001-2011
- OCRM Software Market: Percent of Revenues by Segment (China), 2001-2011
- OCRM Software Market: Percent of Revenues by size of enterprise (China),
2001-2011
- OCRM Software Market: Percent of Revenue by Hosted CRM (China), 2001-2011
- OCRM Software Market: Percent of Revenue by Mobile CRM (China), 2001-2011
- OCRM Software Market: Pricing Analysis (China), 2001-2011
- OCRM Software Market: Percent of Revenues by Distribution Channels
(China), 2001-2011
- OCRM Software Market: Competitive Structure (China), 2004
- OCRM Software Market: Company Market Share by Revenues (China), 2004
- Sales Force Automation Software Market: Revenue Forecasts (China),
2001-2011
- Marketing Automation Software Market: Revenue Forecasts (China), 2001- 2011
- CRM Analytics Software Market: Revenue Forecasts (China), 2001-2011
- Customer Services Software Market: Revenue Forecasts (China), 2001-2011
Chapter 4
- OCRM Software Market: Market Drivers Ranked in Order of Impact (Hong
Kong), 2005-2011
- OCRM Software Market: Market Restraints Ranked in Order of Impact (Hong
Kong), 2005-2011
- OCRM Software Market: Unit Shipments and Revenue Forecasts (Hong Kong),
2001-2011
- OCRM Software Market: Percent of Revenues by Verticals (Hong Kong),
2001-2011
- OCRM Software Market: Percent of Revenues by Segment (Hong Kong), 2001-2011
- OCRM Software Market: Percent of Revenues by size of enterprise (Hong
Kong), 2001-2011
- OCRM Software Market: Percent of Revenue by Hosted CRM (Hong Kong),
2001-2011
- OCRM Software Market: Percent of Revenue by Mobile CRM (Hong Kong),
2001-2011
- OCRM Software Market: Pricing Analysis (Hong Kong), 2001-2011
- OCRM Software Market: Percent of Revenues by Distribution Channels (Hong
Kong), 2001-2011
- OCRM Software Market: Competitive Structure (Hong Kong), 2004
- OCRM Software Market: Company Market Share by Revenues (Hong Kong), 2004
- Sales Force Automation Software Market: Revenue Forecasts (Hong Kong),
2001-2011
- Marketing Automation Software Market: Revenue Forecasts (Hong Kong), 2001-
2011
- CRM Analytics Software Market: Revenue Forecasts (Hong Kong), 2001-2011
- Customer Services Software Market: Revenue Forecasts (Hong Kong), 2001-2011
Chapter 5
- OCRM Software Market: Market Drivers Ranked in Order of Impact (India),
2005-2011
- OCRM Software Market: Market Restraints Ranked in Order of Impact (India),
2005-2011
- OCRM Software Market: Unit Shipments and Revenue Forecasts (India),
2001-2011
- OCRM Software Market: Percent of Revenues by Verticals (India), 2001-2011
- OCRM Software Market: Percent of Revenues by Segment (India), 2001-2011
- OCRM Software Market: Percent of Revenues by size of enterprise (India),
2001-2011
- OCRM Software Market: Percent of Revenue by Hosted CRM (India), 2001-2011
- OCRM Software Market: Percent of Revenue by Mobile CRM (India), 2001-2011
- OCRM Software Market: Pricing Analysis (India), 2001-2011
- OCRM Software Market: Percent of Revenues by Distribution Channels
(India), 2001-2011
- OCRM Software Market: Competitive Structure (India), 2004
- OCRM Software Market: Company Market Share by Revenues (India), 2004
- Sales Force Automation Software Market: Revenue Forecasts (India),
2001-2011
- Marketing Automation Software Market: Revenue Forecasts (India), 2001- 2011
- CRM Analytics Software Market: Revenue Forecasts (India), 2001-2011
- Customer Services Software Market: Revenue Forecasts (India), 2001-2011
Chapter 6
- OCRM Software Market: Market Drivers Ranked in Order of Impact
(Indonesia), 2005-2011
- OCRM Software Market: Market Restraints Ranked in Order of Impact
(Indonesia), 2005-2011
- OCRM Software Market: Unit Shipments and Revenue Forecasts (Indonesia),
2001-2011
- OCRM Software Market: Percent of Revenues by Verticals (Indonesia),
2001-2011
- OCRM Software Market: Percent of Revenues by Segment (Indonesia), 2001-2011
- OCRM Software Market: Percent of Revenues by size of enterprise
(Indonesia), 2001-2011
- OCRM Software Market: Percent of Revenue by Hosted CRM (Indonesia),
2001-2011
- OCRM Software Market: Percent of Revenue by Mobile CRM (Indonesia),
2001-2011
- OCRM Software Market: Pricing Analysis (Indonesia), 2001-2011
- OCRM Software Market: Percent of Revenues by Distribution Channels
(Indonesia), 2001-2011
- OCRM Software Market: Competitive Structure (Indonesia), 2004
- OCRM Software Market: Company Market Share by Revenues (Indonesia), 2004
- Sales Force Automation Software Market: Revenue Forecasts (Indonesia),
2001-2011
- Marketing Automation Software Market: Revenue Forecasts (Indonesia), 2001-
2011
- CRM Analytics Software Market: Revenue Forecasts (Indonesia), 2001-2011
- Customer Services Software Market: Revenue Forecasts (Indonesia), 2001-2011
Chapter 7
- OCRM Software Market: Market Drivers Ranked in Order of Impact (Malaysia),
2005-2011
- OCRM Software Market: Market Restraints Ranked in Order of Impact
(Malaysia), 2005-2011
- OCRM Software Market: Unit Shipments and Revenue Forecasts (Malaysia),
2001-2011
- OCRM Software Market: Percent of Revenues by Verticals (Malaysia),
2001-2011
- OCRM Software Market: Percent of Revenues by Segment (Malaysia), 2001-2011
- OCRM Software Market: Percent of Revenues by size of enterprise
(Malaysia), 2001-2011
- OCRM Software Market: Percent of Revenue by Hosted CRM (Malaysia),
2001-2011
- OCRM Software Market: Percent of Revenue by Mobile CRM (Malaysia),
2001-2011
- OCRM Software Market: Pricing Analysis (Malaysia), 2001-2011
- OCRM Software Market: Percent of Revenues by Distribution Channels
(Malaysia), 2001-2011
- OCRM Software Market: Competitive Structure (Malaysia), 2004
- OCRM Software Market: Company Market Share by Revenues (Malaysia), 2004
- Sales Force Automation Software Market: Revenue Forecasts (Malaysia),
2001-2011
- Marketing Automation Software Market: Revenue Forecasts (Malaysia), 2001-
2011
- CRM Analytics Software Market: Revenue Forecasts (Malaysia), 2001-2011
- Customer Services Software Market: Revenue Forecasts (Malaysia), 2001-2011
Chapter 8
- OCRM Software Market: Market Drivers Ranked in Order of Impact
(Philippines), 2005-2011
- OCRM Software Market: Market Restraints Ranked in Order of Impact
(Philippines), 2005-2011
- OCRM Software Market: Unit Shipments and Revenue Forecasts (Philippines),
2001-2011
- OCRM Software Market: Percent of Revenues by Verticals (Philippines),
2001-2011
- OCRM Software Market: Percent of Revenues by Segment (Philippines),
2001-2011
- OCRM Software Market: Percent of Revenues by size of enterprise
(Philippines), 2001-2011
- OCRM Software Market: Percent of Revenue by Hosted CRM (Philippines),
2001-2011
- OCRM Software Market: Percent of Revenue by Mobile CRM (Philippines),
2001-2011
- OCRM Software Market: Pricing Analysis (Philippines), 2001-2011
- OCRM Software Market: Percent of Revenues by Distribution Channels
(Philippines), 2001-2011
- OCRM Software Market: Competitive Structure (Philippines), 2004
- OCRM Software Market: Company Market Share by Revenues (Philippines), 2004
- Sales Force Automation Software Market: Revenue Forecasts (Philippines),
2001-2011
- Marketing Automation Software Market: Revenue Forecasts (Philippines),
2001- 2011
- CRM Analytics Software Market: Revenue Forecasts (Philippines), 2001-2011
- Customer Services Software Market: Revenue Forecasts (Philippines),
2001-2011
Chapter 9
- OCRM Software Market: Market Drivers Ranked in Order of Impact
(Singapore), 2005-2011
- OCRM Software Market: Market Restraints Ranked in Order of Impact
(Singapore), 2005-2011
- OCRM Software Market: Unit Shipments and Revenue Forecasts (Singapore),
2001-2011
- OCRM Software Market: Percent of Revenues by Verticals (Singapore),
2001-2011
- OCRM Software Market: Percent of Revenues by Segment (Singapore), 2001-2011
- OCRM Software Market: Percent of Revenues by size of enterprise
(Singapore), 2001-2011
- OCRM Software Market: Percent of Revenue by Hosted CRM (Singapore),
2001-2011
- OCRM Software Market: Percent of Revenue by Mobile CRM (Singapore),
2001-2011
- OCRM Software Market: Pricing Analysis (Singapore), 2001-2011
- OCRM Software Market: Percent of Revenues by Distribution Channels
(Singapore), 2001-2011
- OCRM Software Market: Competitive Structure (Singapore), 2004
- OCRM Software Market: Company Market Share by Revenues (Singapore), 2004
- Sales Force Automation Software Market: Revenue Forecasts (Singapore),
2001-2011
- Marketing Automation Software Market: Revenue Forecasts (Singapore), 2001-
2011
- CRM Analytics Software Market: Revenue Forecasts (Singapore), 2001-2011
- Customer Services Software Market: Revenue Forecasts (Singapore), 2001-2011
Chapter 10
- OCRM Software Market: Market Drivers Ranked in Order of Impact (South
Korea), 2005-2011
- OCRM Software Market: Market Restraints Ranked in Order of Impact (South
Korea), 2005-2011
- OCRM Software Market: Unit Shipments and Revenue Forecasts (South Korea),
2001-2011
- OCRM Software Market: Percent of Revenues by Verticals (South Korea),
2001-2011
- OCRM Software Market: Percent of Revenues by Segment (South Korea),
2001-2011
- OCRM Software Market: Percent of Revenues by size of enterprise (South
Korea), 2001-2011
- OCRM Software Market: Percent of Revenue by Hosted CRM (South Korea),
2001-2011
- OCRM Software Market: Percent of Revenue by Mobile CRM (South Korea),
2001-2011
- OCRM Software Market: Pricing Analysis (South Korea), 2001-2011
- OCRM Software Market: Percent of Revenues by Distribution Channels (South
Korea), 2001-2011
- OCRM Software Market: Competitive Structure (South Korea), 2004
- OCRM Software Market: Company Market Share by Revenues (South Korea), 2004
- Sales Force Automation Software Market: Revenue Forecasts (South Korea),
2001-2011
- Marketing Automation Software Market: Revenue Forecasts (South Korea),
2001- 2011
- CRM Analytics Software Market: Revenue Forecasts (South Korea), 2001-2011
- Customer Services Software Market: Revenue Forecasts (South Korea),
2001-2011
Chapter 11
- OCRM Software Market: Market Drivers Ranked in Order of Impact (Taiwan),
2005-2011
- OCRM Software Market: Market Restraints Ranked in Order of Impact
(Taiwan), 2005-2011
- OCRM Software Market: Unit Shipments and Revenue Forecasts (Taiwan),
2001-2011
- OCRM Software Market: Percent of Revenues by Verticals (Taiwan), 2001-2011
- OCRM Software Market: Percent of Revenues by Segment (Taiwan), 2001-2011
- OCRM Software Market: Percent of Revenues by size of enterprise (Taiwan),
2001-2011
- OCRM Software Market: Percent of Revenue by Hosted CRM (Taiwan), 2001-2011
- OCRM Software Market: Percent of Revenue by Mobile CRM (Taiwan), 2001-2011
- OCRM Software Market: Pricing Analysis (Taiwan), 2001-2011
- OCRM Software Market: Percent of Revenues by Distribution Channels
(Taiwan), 2001-2011
- OCRM Software Market: Competitive Structure (Taiwan), 2004
- OCRM Software Market: Company Market Share by Revenues (Taiwan), 2004
- Sales Force Automation Software Market: Revenue Forecasts (Taiwan),
2001-2011
- Marketing Automation Software Market: Revenue Forecasts (Taiwan), 2001-
2011
- CRM Analytics Software Market: Revenue Forecasts (Taiwan), 2001-2011
- Customer Services Software Market: Revenue Forecasts (Taiwan), 2001-2011
Chapter 12
- OCRM Software Market: Market Drivers Ranked in Order of Impact (Thailand),
2005-2011
- OCRM Software Market: Market Restraints Ranked in Order of Impact
(Thailand), 2005-2011
- OCRM Software Market: Unit Shipments and Revenue Forecasts (Thailand),
2001-2011
- OCRM Software Market: Percent of Revenues by Verticals (Thailand),
2001-2011
- OCRM Software Market: Percent of Revenues by Segment (Thailand), 2001-2011
- OCRM Software Market: Percent of Revenues by size of enterprise
(Thailand), 2001-2011
- OCRM Software Market: Percent of Revenue by Hosted CRM (Thailand),
2001-2011
- OCRM Software Market: Percent of Revenue by Mobile CRM (Thailand),
2001-2011
- OCRM Software Market: Pricing Analysis (Thailand), 2001-2011
- OCRM Software Market: Percent of Revenues by Distribution Channels
(Thailand), 2001-2011
- OCRM Software Market: Competitive Structure (Thailand), 2004
- OCRM Software Market: Company Market Share by Revenues (Thailand), 2004
- Sales Force Automation Software Market: Revenue Forecasts (Thailand),
2001-2011
- Marketing Automation Software Market: Revenue Forecasts (Thailand), 2001-
2011
- CRM Analytics Software Market: Revenue Forecasts (Thailand), 2001-2011
- Customer Services Software Market: Revenue Forecasts (Thailand), 2001-2011
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