North American Enterprise TDM-Based Wireline Voice Services Markets

Table Of Contents

1. Local Voice Services Markets

• 1. Executive Summary
  • 1. Summary of Research Findings
  • 2. Research Scope
• 2. Local Voice Services Overview
  • 1. Market Overview
  • 2. Market Challenges
  • 3. Market Drivers
    • a. Large Installed-Base of Switched Access Lines Continues to Provide Significant Cash Flows to Local Exchange Carriers
    • b. Unclear VoIP Value Proposition Helps TDM-Voice Services Retain a Bigger Share of the Business Local Voice Market
    • c. VoIP Reliability Concerns Help TDM-Based Voice Vendors Dominate Enterprise Local Voice Markets
    • d. Limited Capex Spending by Enterprise Customers Hinders IP Adoption
    • e. Growing Industry Consolidation Helps Reduce Pricing Pressures in the Local Voice Market
• 3. Local Voice Services Forecasts
  • 1. Market Forecasts and Analysis

2. Long Distance Voice Services Markets

• 1. Long Distance Voice Services Overview
  • 1. Market Overview
  • 2. Market Challenges
  • 3. Market Drivers and Restraints
    • a. Market Drivers
      • i. Flat Rate Calling Plans for Businesses Spur the Growth in Usage of LD Services
      • ii. Falling Per Minute Prices for Both Domestic and International LD Promote LD Demand
      • iii. Growth in International Business Promotes Demand and Revenues for International LD Voice Services
      • iv. Bundling Increases the Viability of Switched Wireline LD Voice Services
      • v. Businesses in Most Industries Will Continue to Use Toll-Free Services for Customer Support and Other Activities
      • vi. Telecommuting and Remote Offices Will Drive LD Market Revenues
    • b. Market Restraints
      • i. Intense Competition among Incumbents and New Entrants Translates into Reduced Revenues for Wireline LD Services
      • ii. Declining Prices for Both Domestic and International LD Restrict Revenue Growth
      • iii. Inexpensive National Wireless Plans Promote Usage of Wireless Among Business Users at the Expense of Wireline LD
      • iv. Increasing Number of VoIP Business Plans will Lead to Migration of Traditional LD Voice Demand to IP
      • v. Email and Data Services Restrict Business LD Voice Services
  • 4. Market Trends
  • 5. Product and Pricing Analysis
• 2. Long Distance Voice Services Forecasts
  • 1. Market Forecasts and Analysis

3. Toll-Free Services Markets

• 1. Toll-Free Services Overview
  • 1. Market Overview
  • 2. Market Challenges
  • 3. Market Drivers and Restraints
    • a. Market Drivers
      • i. Toll-Free Services Ability to Provide Round-the-Clock Access without Geographical and Time Restraints Will Continue to Drive Their Demand from End Users
      • ii. Rise in Demand for Premium Priced Advanced Toll-Free Features in the Large Enterprise Space Spurs Revenue Growth
      • iii. Falling Prices Attract Small and Medium Sized Businesses to Adopt Basic Toll-Free Services
      • iv. Rise in Overseas Call-Center Outsourcing Increases the International Toll-Free Revenues
      • v. Rising Adoption of Toll-Free Services By Various Market Segments and Emerging Applications Increases Toll-Free Usage
      • vi. Longer Hold Time Increases Toll-Free Minutes Used
    • b. Market Restraints
      • i. Rising Internet Use by End-users is Prompting Businesses to Enhance Web-Based Customer Support Applications Resulting in Reduced Toll-Free Expenditure
      • ii. Advanced Routing Techniques Reduce the Need for Multiple Toll-Free Numbers and Shortens Toll-Free Call Duration
      • iii. Limited Use of Advanced Toll-Free Features by Small and Medium Sized Businesses Limits Revenue Growth in the Wake of Falling Per-Minute Prices
      • iv. Limited Usage of International Toll-Free Services Restricts Growth of Revenues from This Market
      • v. Higher Hold Time Results in Frustrated Callers and Shifts Usage from Toll-Free to Online Applications
  • 4. Market Trends
  • 5. Switched versus Dedicated Toll-Free Services
  • 6. Toll-Free End User Trends
• 2. Toll-Free Services Market Forecasts
  • 1. Market Forecasts and Analysis

4. Audio Conferencing Services Markets

• 1. Audio Conferencing Services Overview
  • 1. Market Overview
• 2. Audio Conferencing Services Forecasts
  • 1. Market Forecasts and Analysis

5. Conclusion

• 1. Enterprise TDM-Based Voice Services Market Outlook
  • 1. Industry Outlook

6. Frost & Sullivan Awards

• 1. Awards
  • 1. Frost & Sullivan 2005 Growth Strategy Leadership Award – Business Long Distance Voice Services
  • 2. Frost & Sullivan 2005 Product Differentiation Innovation Award - Toll Free Services

List of Figures

Chapter 1

• Enterprise TDM-Based Voice Services Market: Breakdown of Businesses by Employment Size (U.S.), 2003
• Enterprise TDM-Based Voice Services Market: Breakdown of ILECs and CLECs Total End-User Switched Access Lines (U.S.), 2001-2004
• Enterprise TDM-Based Voice Services Market: Breakdown of CLEC Total End-User Switched Access Lines by Platform (U.S.), 2001-2004
• Enterprise TDM-Based Voice Services Market: Total End-User Switched Access Lines (Canada), 2001-2004
• Enterprise TDM-Based Voice Services Market: ILECs and CLECs Switched Business End-User Access Lines (U.S.), 2001-2004
• Enterprise TDM-Based Voice Services Market: Impact of Top Industry Challenges (North America), 2006-2012
• Enterprise TDM-Based Voice Services Market: Key Market Drivers Ranked in Order of Impact (North America), 2006-2012
• Enterprise TDM-Based Voice Services Market: Total Business End-User Switched Access Lines (North America), 2002-2012
• Enterprise TDM-Based Voice Services Market: Business End-User Switched Access Lines (U.S.), 2002-2012
• Enterprise TDM-Based Voice Services Market: Business End-User Switched Access Lines (Canada), 2002-2012

Chapter 2

• Business Long Distance Voice Services Market: Impact of Top Industry Challenges (North America), 2006-2012
• Business Long Distance Voice Services Market: Market Drivers Ranked in Order of Impact (North America), 2006-2012
• Business Long Distance Voice Services Market: Market Restraints Ranked in Order of Impact (North America), 2006-2012
• Business Long Distance Voice Services Market: Select Plans Offered by Major Market Participants (North America), 2005
• Business Long Distance Voice Services Market: Domestic and International LD Demand Forecasts (U.S.), 2002-2012
• Business Long Distance Voice Services Market: Domestic and International Long Distance Forecasts (Canada), 2002-2012
• Business Long Distance Voice Services Market: Domestic and International LD Revenue Forecasts (U.S.), 2002-2012
• Business Long Distance Voice Services Market: Domestic and International LD Revenue Forecasts (Canada), 2002-2012

Chapter 3

• Toll-Free Services Market: Impact of Top Industry Challenges (North America), 2006-2012
• Toll-Free Services Market: Market Drivers Ranked in Order of Impact (North America), 2006-2012
• Toll-Free Services Market: Market Restraints Ranked in Order of Impact (North America), 2006-2012
• Domestic Toll Free Services Market: Total Working and Available Toll-Free Numbers (U.S.), 1996-2004
• Domestic Toll Free Services Market: Distribution of Domestic Working Toll-Free Numbers by Prefix (U.S.), 2001-2004
• Domestic Toll-Free Services Market: Total Domestic Toll-Free Working Numbers Forecasts (U.S.), 2001-2008
• Domestic Toll-Free Services Market: Total Toll-Free Calls with Domestic Origination (U.S.), 2002-2012
• Domestic Toll-Free Services Market: Switched Toll-Free Demand (U.S.), 2002-2012
• Domestic Toll-Free Services Market: Dedicated Toll-Free Demand (U.S.), 2002-2012
• Total Toll-Free Services Market: Domestic and International Demand Forecasts (U.S.), 2002-2012
• Total Toll-Free Services Market: Domestic and International Demand Forecasts (Canada), 2002-2012
• Domestic Toll-Free Services Market: Revenue Forecasts (U.S.), 2002-2012
• Domestic Toll-Free Services Market: Revenue Forecasts (Canada), 2002-2012