North American Toll-Free Services Markets

Table Of Contents

1. North American Toll-Free Services Markets

• 1. Market Overview
  • 1. Executive Summary
  • 2. Research Scope and Key Definitions
  • 3. Introduction
  • 4. Market Challenges
  • 5. Market Drivers
    • a. Toll-Free Services Ability to Provide Round-the-Clock Access without Geographical and Time Restraints will Continue to Drive Their Demand from End Users
    • b. Rise in Demand for Premium Priced Advanced Toll-Free Features in the Large Enterprise Space Spurs Revenue Growth
    • c. Falling Prices Attract Small and Medium Sized Businesses to Adopt Basic Toll-Free Services
    • d. Rise in Overseas Call-Center Outsourcing Increases the International Toll-Free Revenues
    • e. Rising Adoption of Toll-Free Services By Various Market Segments and Emerging Applications Increases Toll-Free Usage
    • f. Longer Hold Time Increases Toll-Free Minutes Used
  • 6. Market Restraints
    • a. Rising Internet Use by End-users is Prompting Businesses to Enhance Web-Based Customer Support Applications Resulting in Reduced Toll-Free Expenditure
    • b. Advanced Routing Techniques Reduce the Need for Multiple Toll-Free Numbers and Shortens Toll-Free Call Duration
    • c. Limited Use of Advanced Toll-Free Features by Small and Medium Sized Businesses Limits Revenue Growth in the Wake of Falling Per-Minute Prices
    • d. Limited Usage of International Toll-Free Services Restricts Growth of Revenues from This Market
    • e. Higher Hold Time Results in Frustrated Callers and Shifts Usage from Toll-Free to Online Applications
• 2. Market Trends
  • 1. Regulatory Trends Impacting the Toll-Free Industry
  • 2. Total Working and Available Toll-Free Numbers and Toll-Free Call Volume
  • 3. Domestic Toll-Free Demand Distribution: Switched versus Dedicated Toll-Free Services
  • 4. Switched Business Toll-Free Services: Product; Pricing and Competitive Analysis
  • 5. Dedicated Business Toll-Free Services: Product; Pricing and Competitive Analysis
  • 6. Business Toll-Free Services: Demand Distribution By Industry Verticals; End-User Groups
  • 7. International Toll-Free Services: ITFS and UIFN
  • 8. IP-based Toll-Free Services
• 3. Market Forecasts
  • 1. Total Toll-Free Market: Domestic and International Demand Forecast
  • 2. Domestic Toll-Free Market: Revenue Forecast
• 4. Conclusions
  • 1. Strategic Recommendations
  • 2. Critical Success Factors

List of Figures

Chapter 1

• Toll-Free Services Market: Impact of Top Industry Challenges (North America), 2006-2012
• Toll-Free Services Market: Market Drivers Ranked in Order of Impact (North America), 2006-2012
• Toll-Free Services Market: Market Restraints Ranked in Order of Impact (North America), 2006-2012
• Domestic Toll-Free Services Market: Total Working and Available Toll-Free Numbers (U.S.), 1996-2004
• Domestic Toll-Free Services Market: Distribution of Domestic Working Toll-Free Numbers by Prefix (U.S.), 2001-2004
• Domestic Toll-Free Services Market: Total Domestic Toll-Free Working Numbers Forecast (U.S.), 2001-2008
• Domestic Toll-Free Services Market: Total Toll-Free Calls with Domestic Origination (U.S.), 2002-2012
• Domestic Toll-Free Services Market: Switched Toll-Free Demand (U.S.), 2002-2012
• Domestic Toll-Free Services Market: Dedicated Toll-Free Demand (U.S.), 2002-2012
• Total Toll-Free Services Market: Domestic and International Demand Forecast (U.S.), 2002-2012
• Total Toll-Free Services Market: Domestic and International Demand Forecast (Canada), 2002-2012
• Domestic Toll-Free Services Market: Revenue Forecasts (U.S.), 2002-2012
• Domestic Toll-Free Services Market: Revenue Forecasts (Canada), 2002-2012