North American Enterprise Communication End User Trends

Table of Contents

• 1. SURVEY METHODOLOGY AND SAMPLE DEMOGRAPHICS
  • Survey Methodology and Definitions
    • 1. Table of Contents and Survey Background and Objectives
    • 2. Survey Methodology and Definitions
  • Sample Demographics
    • 1. Enterprise Size in Terms of Employees and Revenues
    • 2. Enterprise Industries and Primary Decision Makers
    • 3. Enterprise Number of Locations and Remote Workforce Concerns
• 2. DATA SUMMARY AND ANALYSIS
  • Executive Summary and Enterprise IT & Communications Spending
    • 1. Executive Summary
    • 2. Enterprise IT and Telecom Spending
  • Choice of Telephony Solutions
    • 1. Keep Telephony In-House or Outsource?
    • 2. Vendor Selection Criteria
    • 3. Plans for Migration to IP Telephony
  • Perspectives on Bundling and Outsourcing
    • 1. A Perspective on Bundling
    • 2. A Perspective on Outsourcing
  • Conclusions and Analyst Insight
    • 1. Enterprise IT and Telecom Spending and Choice of a Telephony Solution
    • 2. Perspectives on Bundling and Outsourcing