EMEA Hosted IP Telephony and VoIP Access Services Markets

Table of Contents

1. Market Overview

• 1. Market Overview
  • 1. Executive Summary
  • 2. Scope of Study and Market Segmentation
  • 3. Research Methodology
  • 4. Related Research Services

2. Market Analysis

• 1. Market Analysis
  • 1. Introduction
  • 2. Industry Challenges
  • 3. Market Drivers
    • a. Increasing IP Adoption Facilitates Growth of Hosted IP Telephony Services
    • b. Lower Total Cost of Ownership Makes Hosted IP Telephony Services Attractive
    • c. Telecommunication Deregulation and Privatisation of Incumbent Carriers in Less Developed Markets Create Opportunities for IP Centrex
    • d. Hosted IP Telephony Platforms are Becoming Increasingly Feature Rich
    • e. Declining Top Line Forcing Carriers to Evaluate New Solutions such as IP Centrex
    • f. Hosted IP Telephony Platforms Now Offer Emergency Services Support and Comply With Other Regulatory Requirements
    • g. Legacy Carrier and Enterprise Infrastructures are Gradually Becoming Amortised and Obsolete
    • h. The Availability of Bundled Offerings at Flat Monthly Fees Appeal to Customers
    • i. The Deployment of Hosted IP Telephony by VARs, System Integrators and Other Channel Partners Enable them to Generate Recurring Revenues and Expand Their Customer Base
    • j. Structured Distribution Chain Promotes Hosted IP Telephony Adoption
    • k. The Trend of Outsourcing Helps Hosted IP Telephony Gain Mindshare
    • l. Flexibility of Hosted Next-generation Solutions Attract Customers Due to the Fast-changing Market Dynamics
  • 4. Market Restraints
    • a. Enterprises Prefer Premise-based System
    • b. Limited Resources and Brand Name Recognition Put Pressure on Smaller Market Participants to Survive
    • c. Unamortised Legacy Infrastructure Deters Enterprise Investment in Next-generation Business Telephony Solutions
    • d. Last-mile Access Limitations Restrain Penetration
    • e. Concerns Over Performance Limit Penetration of Hosted IP Telephony
    • f. Integration of Hosted IP Telephony Services with Existing Premise-based Infrastructure Such as Voicemail Systems, Interactive Voice Response (IVR) and Others is Often Challenging
    • g. The Positioning of Some Hosted IP Telephony Services as only Cost-efficient Telephony Solutions is Expected to Put A Substantial Downward Pressure on Future Revenues
    • h. Hosted Next-generation Services Offer Limited Benefits to Certain Vertical Markets
    • i. Existing Hosted IP Telephony Services do not Offer A Compelling Value Proposition to Large Enterprises
  • 5. Market Trends
  • 6. Market Trends- Contd (1)
  • 7. Market Trends- Contd (2)
  • 8. Technology Trends

3. Segment Analysis and Forecast

• 1. Segment Analysis
  • 1. Demand Analysis
  • 2. Pricing Analysis
• 2. Segment Forecast
  • 1. Revenue Forecasts
• 3. Market Engineering Measurements
  • 1. Market Engineering Measurements

4. Competitive Analysis and Participant Profiles

• 1. Competitive Analysis
  • 1. Competitive Dynamics
  • 2. Factors for Critical Success
• 2. Participant Profiles
  • 1. Infrastructure and Solution Providers
  • 2. Service Providers

5. Geographic Analysis

• 1. Analysis by Region
  • 1. Market Snapshot - France
  • 2. Market Snapshot - Germany
  • 3. Market Snapshot - Italy
  • 4. Market Snapshot - Spain
  • 5. Market Snapshot - The United Kingdom
  • 6. Market Snapshot - Benelux
  • 7. Market Snapshot - Scandinavia
  • 8. Market Snapshot - Rest-of-Europe
  • 9. Market Snapshot - The Middle East and Africa

6. Conclusions and Recomendations

• 1. Strategic Recommendations
  • 1. Vendors
  • 2. Service Providers

List of Figures

Chapter 2

• Industry challenges of EMEA hosted IP telephony services market ranked in order of impact
• Market drivers of EMEA hosted IP telephony services market ranked in order of impact
• Market restraints of EMEA hosted IP telephony services market ranked in order of impact

Chapter 3

• Projected breakdown of business lines by CPE (including VoIP access) and hosted IP telephony lines
• Growth of EMEA hosted IP telephony and VoIP access market in terms of number of lines
• Penetration of hosted IP telephony and VoIP access lines of total business lines by business size
• Breakdown of hosted IP telephony and VoIP access lines by business size
• Percent breakdown of total hosted IP telephony and VoIP access lines by type of service: Centrex IP, IP Centrex/hosted IP PBX and VoIP access services
• Growth of Centrex IP lines in EMEA
• Growth of IP Centrex/Hosted IP PBX lines in EMEA
• Growth of VoIP access lines in EMEA
• Growth of Centrex IP revenues over the forecast period
• Growth of IP Centrex/hosted IP PBX revenues over the forecast period
• Growth of VoIP access revenues over the forecast period

Chapter 4

• Competitive structure of the EMEA hosted IP telephony and VoIP access services market
• Impact of the above success factors over the forecast period

Chapter 5

• Forecast of hosted IP telephony access lines in France between 2005-2011
• Forecast of hosted IP telephony access lines in Germany between 2005-2011
• Forecast of hosted IP telephony access lines in Italy between 2005-2011
• Forecast of hosted IP telephony access lines in Spain between 2005-2011
• Forecast of hosted IP telephony access lines in United Kingdom between 2005-2011
• Forecast of hosted IP telephony access lines in Benelux between 2005-2011
• Forecast of hosted IP telephony access lines in Scandinavia between 2005-2011
• Forecast of hosted IP telephony access lines in Rest of Europe between 2005-2011
• Forecast of hosted IP telephony access lines in Middle East and Africa between 2005-2011