EMEA Unified Messaging and Communication Markets

Table of Contents

• 1. Market Overview
  • 1. Executive Summary
    • 1. Introduction
• 2. Market Engineering Research for the EMEA Unified Messaging and Communication Markets
  • 1. Market Engineering Research
    • 1. Definition
    • 2. Market Overview
    • 3. Scope of Study
    • 4. Research Methodology
    • 5. Defining Unified Communications
    • 6. Defining Unified Messaging
    • 7. Message Access Interfaces
    • 8. Message Access Technologies
    • 9. State of the market
    • 10. The Case for Unified Communications
    • 11. Market Challenges for the EMEA Unified Messaging and Communication Markets
    • 12. Market Drivers for the EMEA Unified Messaging and Communication Markets
      • a. End-user Productivity Gains
      • b. Increasing Adoption of VoIP Technologies by Enterprises
      • c. Increasing Mobility of Executives and Sales Personnel
      • d. Increased Usage by Wireless Customers
      • e. Outsourcing Among Enterprises
    • 13. Market Restraints for the EMEA Unified Messaging and Communication Markets
      • a. Large Installed Base of Proprietary Voice Messaging Systems Creates Migration Problems
      • b. Existing E-mail Servers Represent Integration Difficulties for Fax and Voice Mail
      • c. Lack of a Proven Business Case
      • d. High Maintenance Costs and Billing Issues
      • e. Lack of Management Control
    • 14. Market trends
    • 15. Technology Trends
    • 16. Market Engineering Measurements
    • 17. Demand and Pricing Analysis
    • 18. Pricing Trends
    • 19. Competitive Landscape and Analysis
    • 20. Key Vendor Profiles in the EMEA Market
    • 21. Conclusion