Table of Contents
Executive Summary
Study Background
- Study Objectives
- Methodology - Fieldwork Details
- Methodology - Questionnaire Design
Classification
- Country
- Primary Fuel
- Plant Capacity
- Type of Plant
Market Analysis
- OEM Suppliers
- Perceptual Map
- Satisfaction with Suppliers
- Customer Retention Matrix
The Maintenance, Repair & Overhaul Process
- Responsibility for Operation of the Plant
- Responsibility for Routine Maintenance
- Supplier of Critical Spare Parts
- Provider of Major Overhauls
- Frequency of Major Overhauls
- Duration of Major Overhauls
- Notice Time to OEMs for Major Overhaul Jobs
- Change in Lead Times on Critical Spare Parts in the Past Two Years
- Adherence to OEM' s Inspection & Maintenance Recommendations
- Strategies for Managing the Life of Ageing Plants
Attitudinal Statements: Importance & Ratings
- Importance of Attributes for Rating Suppliers
- Importance Derivation
- Importance of Attributes for Selection of Service Providers
- Importance of Attributes for a Successful Plant
Rating of Service Providers
- Boilers / HRSGs
- Steam Turbines
- Gas Turbines
Buying Behaviour
- Initial Point of Contact with Potential Providers
- Final Decision Maker for Maintenance & Upgrades
- Average No. of Quotes Obtained for Major Overhaul & Repair Jobs
- Presence of a Full Maintenance Contract
- Interest Levels in a Performance-Based Maintenance Contract
- Expected Change in O&M Staffing Levels
- Expect to Conclude an Operation & Maintenance Contract in Next Three Years
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