Table of Contents
1. FIXING IVR PROBLEMS: IT' S THE UI NOT THE TECHNOLOGY
Fixing IVR Problems: It' s the UI Not The Technology
- 1. Introduction
- 2. Enterprise Response to Rising Customer Service Costs
- 3. Visual Application Design Rules
- 4. Vocal Tics
- 5. Adapting Visual Practices
- 6. Best Practices
- 7. Avenues for IVR Design Improvements
- 8. End User-Focused Best Practices
- 9. gethuman
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