Table of Contents
1. Introduction to the Sub-Saharan Africa MRO Market
- 1. Executive Summary
- 1. Objectives
- 2. Methodology
- 3. Summary of Major Findings
- 2. Profile of Maintenance Behavior and Preferences
- 1. Routine Maintenance
- 2. Spare Parts Supply
- 3. Major Overhauls and Repairs
- 3. Relationship with the OEM
- 1. Notice Period for Major Overhauls
- 2. Tender Process
- 3. Adherence to Inspections and Maintenance Recommendations
- 4. Route to Market and Decision Making
- 1. Initial Point of Contact
- 2. Decision Makers
- 5. Service Provider Assessment
- 1. Supplier Selection Criteria
- 2. Overall Satisfaction
- 6. Detailed Satisfaction Analysis
- 1. Price Competitiveness
- 2. Delivery Time and Speed of Response
- 3. Quality of Work
- 4. Technical Know-How
- 5. Customer Service
- 7. Future Prospects for Full Maintenance Contracts
- 1. Full Maintenance Contracts
- 2. Future Prospects
- 8. Conclusion
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