Abstract
The North America CEOs' Choice - An Evaluation of Commercial Airlines research
focuses on the preferences and perceptions of North American commercial
airlines by seasoned air travelers: CEOs. More specifically, the following
services and programs were evaluated to determine which commercial airlines
were the best: business-class program, convenient flight schedule, customer
service, economy-class program, first-class program, frequent flyer program,
in-flight service, least delays & cancellations, short notice prices, value,
and website.
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