Report: Addressing Regulatory Changes Through Organisational Change in a Converging Market. The BT Case TOC

1. INTRODUCTION

Executive Summary

1. Executive Summary

2. BT AND A NEW REGULATORY ENVIRONMENT -THE LEGALLY BINDING VOLUNTARY UNDERTAKINGS

Market Conditions in the United Kingdom

1. Market Conditions in the United Kingdom

BT' s Enterprise Act Undertakings

1. The Undertakings

Treating all Customers in Equally

1. Equivalence of Input

3. BT REORGANISATION

BT Wholesale Reorganisation

1. BT Wholesale Restructuring

BT' s New Separate Division. Openreach

1. BT' s New Separate Division. Openreach

BT Wholesale and BT Retail

1. BT Wholesale and BT Retail

BT Group New Organisational Structure

1. BT Group New Organisational Structure

4. IMPACT OF THE UNDERTAKINGS ON BT' S OPERATIONS

Creating Chinese Walls: Information Sharing

1. Chinese Walls and Information Sharing

Creating Chinese Walls: Commercial Policy

1. Chinese Walls and Commercial Policy

Creating Chinese Walls - Pricing

1. Chinese Walls and Pricing

Account Management and Exceptions

1. Account Management and Exceptions

Account Management and Openreach

1. Account Management and Openreach

Support Services

1. Support Systems

5. THE EQUALITY OF ACCESS BOARD. A MONITORING BODY

Monitoring Organisation: Equality of Access Board

1. Monitoring Organisation. Equality of Access Board

6. SUMMARY AND CONCLUSIONS

Conclusions

1. Conclusions

7. ANNEXES

Annex A. Exceptions to Information Sharing & Influencing Commercial Policy

1. Annex A. Exceptions to Information Sharing & Influencing Commercial Policy

Annex B. Exceptions to Information Sharing

1. Annex B. Exceptions to Information Sharing

Annex C. BT Wholesale Product to Product Grouping Map - Core Network Services: Data and Datastream

1. Annex C. BT Wholesale Product to Product Grouping Map - Core Network Services: Data and Datastream

Annex D. BT Wholesale Product to Product Grouping Map - Core Network Services: Interconnect

1. Annex D. BT Wholesale Product to Product Grouping Map - Core Network Services: Interconnect

Annex E. BT Wholesale Product to Product Grouping Map - Value-added Services

1. Annex E. BT Wholesale Product to Product Grouping Map - Value-added Services

Annex F. BT Wholesale Product to Product Grouping Map - Unregulated and New Services

1. Annex F. BT Wholesale Product to Product Grouping Map - Unregulated and New Services

Addressing Regulatory Changes Through Organisational Change in a Converging Market. The BT Case

Table of Contents

1. INTRODUCTION

Executive Summary

2. BT AND A NEW REGULATORY ENVIRONMENT -THE LEGALLY BINDING VOLUNTARY UNDERTAKINGS

Market Conditions in the United Kingdom

BT' s Enterprise Act Undertakings

Treating all Customers in Equally

3. BT REORGANISATION

BT Wholesale Reorganisation

BT' s New Separate Division. Openreach

BT Wholesale and BT Retail

BT Group New Organisational Structure

4. IMPACT OF THE UNDERTAKINGS ON BT' S OPERATIONS

Creating Chinese Walls: Information Sharing

Creating Chinese Walls: Commercial Policy

Creating Chinese Walls - Pricing

Account Management and Exceptions

Account Management and Openreach

Support Services

5. THE EQUALITY OF ACCESS BOARD. A MONITORING BODY

Monitoring Organisation: Equality of Access Board

6. SUMMARY AND CONCLUSIONS

Conclusions

7. ANNEXES

Annex A. Exceptions to Information Sharing & Influencing Commercial Policy

Annex B. Exceptions to Information Sharing

Annex C. BT Wholesale Product to Product Grouping Map - Core Network Services: Data and Datastream

Annex D. BT Wholesale Product to Product Grouping Map - Core Network Services: Interconnect

Annex E. BT Wholesale Product to Product Grouping Map - Value-added Services

Annex F. BT Wholesale Product to Product Grouping Map - Unregulated and New Services