Table of Contents
1. EXECUTIVE SUMMARY
Executive Summary
- Executive Summary
- Scope and Research Methodology
- Definitions
2. MARKET DEFINITIONS AND OVERVIEW
Market Overview
- State of the Market
- Major Market & Technology Trends
- Major Findings by Type of Services
3. MARKET FORECASTS
Market Analysis
- Market Engineering Metrics
- Industry Challenges
- Market Drivers
- Market Restraints
Revenue Forecasts
- Total Service Market
- Installation and Professional Services
- Contractual Maintenance and Managed CPE Services
- T&M and MACs Services
4. COMPETITIVE ANALYSIS
Competitive Analysis
- Competitive Structure
- Market Share Analysis
- Competitive Trends
Competitor Profiles
- 3Com
- Alcatel-Lucent
- AT&T
- Avaya
- Black Box
- CenturyTel
- Cisco
- Inter-Tel
- Mitel
- NEC Unified Solutions
- Nortel Networks
- Shared Technologies
- Siemens
- System Integrators
- Toshiba
- Verizon Business
5. STRATEGIC RECOMMENDATIONS
Strategic Considerations
- Vendors and Service Providers Need to Differentiate Between SMB and
Large-Enterprises Service Offering
- Participants that Successfully Identify the Needs of Vertical Markets Make
a Difference
- Multi-vendor IP Telephony Management is Becoming Key
- Other Important Considerations
Strategic Insight
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