Table of Contents
1. INTRODUCTION
Market Overview and Definitions
- Hosted IP and Next-generation Enterprise Voice Services Market
2. BUSINESS MODEL ANALYSIS
Delivering VoIP Services: From Hype to Reality
- Introduction
- IP Centrex
- Managed IP PBX
- Hosted IP Contact Center
- IP Conferencing
- Unified Messaging and Communications
- Presence Management and Find me-follow me Services
3. MARKET BACKGROUND AND SIZING
Evolving Carrier Infrastructure Landscape
- Overview
- Technology Landscape
- Regulatory Challenges
- The Road From TDM to IP Networks
Market Dynamics
- Industry Challenges
- Market Drivers
- Market Restraints
Market Sizing and Forecast
4. DEMAND ANALYSIS
Overview
- Opportunities in Small; Medium and Large Enterprises
Understanding the End User
- Opportunities for Service Providers
5. COMPETITIVE SCENARIO
Types of Competitors
- Is There Room for Newcomers?
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