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Home > Category > Telecom & IT >

Market Research Report

Speech Applications in Contact Centers - TCO Analysis

Published by Frost & Sullivan Contact us : +1-860-674-8796
Published 2008/01 Content info 21 Pages
Product code FS59669
Price From  US $ 2950 Order/Price list
US $ 2950 Web Access (Regional License)
US $ 3450 Hard Copy & Web Access (Regional License)
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Description TOC

Table of Contents

1. SPEECHIFYING: COST FACTORS IN SPEECH SELF-SERVICE

Introduction

  • Introduction
  • Definitions
  • Why TCO Is Not Appropriate

The Development Models

  • Models Galore
  • Custom Development
  • Packaged
  • Packaged But Customized

The Delivery Models

  • On-Premise Delivery
  • Hosted Delivery

The Intangibles

  • Other Factors
  • The Unspoken Factor: Efficacy
Related Report
Business Trends 2009 - Knowing Your Contact Center Outsourcing Customer (Customer Focus) Teleperformance Gains Cloud Cover: Partnering with Genesys and RightNow Technologies in the Hosted Contact Center Central America Contact Center & BPO Report 2009-2010 China's Contact Center Outsourcing Industry: Opportunities and Challenges EMEA Agent Performance Optimization Markets
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