North American Enterprise Softphone Markets

Table of Contents

1. Introduction

• 1. Executive Summary
• 2. Research Scope and Methodology
• 3. Market Definitions
• 4. State of the Market
• 5. Market Engineering Measurements

2. Key Market and Technology Trends

• 1. Emergence of UC Applications Expands Softphone Opportunity
• 2. Fixed-Mobile Convergence Extends Softphones to Mobile Devices
• 3. Changing Nature of the Workplace Validates the Need for Softphones

3. Market Characteristics

• 1. Market Challenges
• 2. Market Drivers
• 3. Market Restraints
• 4. Feature Findings
• 5. Price Findings

4. Market Forecasts

• 1. Unit Shipment and Revenue Forecasts
• 2. Forecast Highlights

5. Competitive Landscape

• 1. Competitive Structure
• 2. Market Share Analysis
• 3. Competitive Profiles