Latin America Contact Center Outsourcing Services Markets

Abstract

During 2007, Latin America maintained a favourable economic situation that allowed growth in nearly all the countries of the region. Driven by this positive environment, the Contact Center Outsourcing Services Market grew 25,58 percent in 2007, reaching a total of $4,70 billion. Even though the market is still distant from saturation, the market stage varies among countries. With the exception of the new entrant countries (like Peru, Nicaragua and Guatemala), most of the region is reaching maturity or has already do so, in terms of QoS and Infrastructure.