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Market Research Report

Latin America Contact Center Outsourcing Services Markets

Published by Frost & Sullivan Contact us : +1-860-674-8796
Published 2008/05 Content info 105 Pages
Product code FS66854
Price From  US $ 6750 Order/Price list
US $ 6750 Web Access (Regional License)
US $ 7250 Hard Copy & Web Access (Regional License)
Delivery Time
PDF by E-Mail
Approx. 1-2 business days
Hard Copy/CD-ROM
Approx. 3-4 business days
If you need expedited delivery, please call us.
Description TOC

Table of Contents

1. MARKET OVERVIEW

Summary of Major Findings

  • Market Overview
  • Market Engineering Measurements
  • Market Trends
  • Market Challenges
  • Market Drivers & Restraints

2. MARKET ANALYSIS

Current Market Status

  • Current Market Scenario

Market Forecasts

  • Revenue Forecasts
  • Pricing Models

Regional Analysis

  • Market Status
  • Argentina
  • Chile
  • Brazil
  • Colombia
  • Central America and Caribbean
  • Mexico

Outsourcing Services

  • Trends in Services
  • Inbound
  • Outbound

Offshore Outsourcing

  • Latin American Market Comparison

3. COMPETITIVE ENVIRONMENT

Competitive Analysis

  • Competitive Structure
  • Market Share Analysis

Global Companies - Profiles

  • ACS
  • Atento
  • ICT Group
  • SITEL
  • Stream International
  • Sykes Enterprises
  • Teleperformance
  • TeleTech

Regional and Local Companies - Profiles

  • Actionline
  • Contax
  • e-Services Group
  • Entel Call Center
  • Multienlace
  • Telvista
  • Transactel

Strategies

  • Growth Strategies
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