Table of Contents
1. Frost & Sullivan Speaks Candidly with U.S. Independent Automotive Repairers
Frost & Sullivan Speaks Candidly with Independent Automotive Repairers
- Power Point Table of Contents
- Frost & Sullivan Speaks Candidly with Independent Automotive Repairers
Transcripts
- Note to Reader
- Introductions
- Types of Customers
- Customer Strategies
- Strategies to Ensure Customer Satisfaction
- Pros/Cons of Selected Business Strategies
- How to Change Business Strategies
- Customer' s Reactions to Cost
- Most Important Features to Customers
- Vehicle Mix
- External Impacts on Business
- Impact of Recession on Customer Visits
- Older vs. Newer Vehicle Repairs. Other Recession Impacts
- Impact of Recession on Prices - Suppliers and Yours
- Recession Impact on Your Employees. Other Business Operation Changes
- Impact of Recession on Parts
- Impact of Recession on Customer Billing and Credit
- Impact of Fluctuating Fuel Prices
- Service and Part Offerings
- New Vehicle Dealerships
- Impact of Nearby Dealerships
- Dealerships and their Services
- Diagnostic Equipment Used
- Technician' s Knowledge of Diagnostic Equipment
- Challenges of Diagnostic Equipment
- Benefits of Diagnostic Equipment
- Future Plans
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