Concierge services

Table of Contents

1. CONCIERGE SERVICES MARKET IN REVIEW 1

• Concierge Services - The Contemporary Lifestyle Support System 1
• The Origin and Emergence of Concierge and Concierge Services 1
• The Emergence of Corporate Concierges 2
• The Emergence of Building Concierges 2
• The Emergence of Cyber Concierges 2
• September 11 Expands Role of Concierges 2
• Specialty Niches - Beyond the Basic and Basics 3
• Bundling Concierge and Product/Services Spell More Business, More Loyalty 3
• The Present and The Future of Concierge Services 4
• Market Makers - Studying the Few that Build the Market 4
• 2 Places at 1 Time: A Leader in Class 4
• Capitol Concierge 4
• Concierge at Large, Inc 4
• LesConcierges, Inc 5
• LifeStyle Management: A Concierge Service Provider for Busy Patrons 5
• Quintessentially 5
• Ten UK 5
• White Concierge 6

2. MARKET DYNAMICS 6

• Hotels - Moving Up the Concierge Services Ladder 6
• UHNWIs: The Target Audience for Holiday Home, New Home Concierges 6
• Tending The Luxury Travelers' Need for Personalization 7
• Pay-As-You-Go Concierge Model: Appealing Wealthy 7
• Home Concierges - The New "Household Managers" 7
• Airlines Sector Wakes Up to the Concierge Benefit 7
• Virtual Personal Assistants - The New Online
• Errand Outsourcing Mantra 8
• Enhanced Customer Experience - The Travel
• Concierge Motto 8
• Retailers - The Newest to Embrace
• the Concierge Culture 8
• Concierge Services - Winning Favor of
• Motorsports Enthusiasts 9

3. REGIONAL TRENDS AT A GLANCE 9

• Affluent Americans Driving Demand for
• Concierge Physicians 9
• Private American Banks Wooing Wealthy
• The New Concierge Services Way 9
• Brit Credit Card Companies Bet On Concierge
• Services 10
• The Digital Concierge to Place Singapore
• on World Concierge Map 10

4. CONCIERGE SERVICES - THE "AT YOUR SERVICE" INDUSTRY 10

• Introduction to Concierge Services 10
• Concierge Services Types 11
• Personal Concierge Services 11
• Personal Concierge Services for the Affluent 12
• Personal Concierge Services for the Busy
• Household 12
• Personal Concierge Services for the Disabled 12
• Corporate Concierge Services 12
• Corporate Concierge Services for
• the Company 12
• Corporate Concierge Services for the
• Company' s Clients 13
• Corporate Concierge Services for
• the Company' s Employees 13

5. SERVICE LAUNCHES 14

• Jeppesen, WhiteConcierge Partner to Launch
• New Concierge Service 14
• Errand Solutions Introduces Concierge Service
• at New York Hospital 14
• VTB24 Introduces Concierge Service 14
• URBN Introduces Extended Concierge Services 14
• Air New Zealand Launches International
• Airline Concierge Service 14
• Blue Spa Introduces New Exclusive Concierge
• Service 15
• Global MD Launches Medical Tourism
• Concierge Services in India 15
• IGY to Launch Anchor Marina 15
• Kern River Outfitters Introduces Concierge
• Service 15
• HeyCosmo Launches Two New Services 15
• Estate Vault Launches Travel Health Care
• Concierge Service 16
• Linden Travel Launches Linden Elite 16
• M2M Communications Launch Service Drive
• Concierge 16
• Life Simplified helps People Achieve
• Work/Life Balance 16
• VIPDistinct Launches New Concierge Service 16
• Le Reve Introduces Luxury Travel Concierge Service 17
• Philips Electronics Introduces Simplicity Concierge 17
• Excellence Property Introduces Turnkey Service for South Florida Market 17
• Dominion Unveils Virtual Concierge Service 17
• Dominion to Introduce Corporate and Personal Concierge Services 17
• OnCall Starts Phone Concierge Service 17
• Sahara Introduces ' Sahara Care House' 18
• Phoenix Launches Phoenix Concierge Service 18
• Air New Zealand Launches In-flight International Airline Concierge Service 18
• GMAC to Introduce Concierge Services 18
• SPL Starts Student Concierge Service 18
• Oryx Introduces Concierge Services for Property Investors 18
• Impart Launches Concierge Kiosk at a Mackinac Island Hotel 19

6. STRATEGIC CORPORATE DEVELOPMENTS 19

• Best Upon Request Wins The Christ Hospital Contract 19
• Sodexo to Acquire Majority Stake in West Born 19
• AmeriLife and Everest Sign Marketing agreement 19
• VIPdesk Recruits Home-Based Brand Ambassadors for Retail Client 20
• Stallion Oilfield Takes Over Polleyco Construction 20
• "TheCompanyButler" - The New Concierge Service for Any Business 20
• Quintessentially Plans Aggressive Marketing Campaign 20
• Denihan Hospitality Pockets James Hotel Brand and James Chicago 20
• Ultimate Resort Completes Ventures Equity Vacation Club Acquisition 20
• Panasonic Extends Plasma Concierge Service 21
• Ultimate Escapes Enters into Alliance with Luggage Express 21
• Sportsworld Group Takes Over Mango Event Management 21
• Nurtur Takes Over Work/Life Innovations 21
• Wonderland Bakery and Errand Solutions Form Partnership 21
• Home Concierge and Premier Payment Services Enter Partnership 22
• Halcyon Jets Announces Jet One Jets Acquisition Plan 22
• M2M Deploys Customer Service Application at RBM 22
• Concierge Home Services Moves to Guelph 22
• Dalbey Education Institute Signs Agreement with Concierge Colorado 22
• VIVRE Selects VIPdesk 22
• Mission Hospital Signs Agreement with Best Upon Request 23
• Sunrise Health Partners with Best Upon Request 23
• Adroit Urban Developers to Construct Luxury Apartment Complex 23
• Sodexho Alliance Acquires Circles 23
• Ultimate Resort Signs Agreement with Private Escapes 23
• Partner Jet Enters into Joint Venture with Zebrano 23
• Prestige International USA Expands Concierge Services 24
• Alan Werba Plans Loring Ward International Acquisition 24
• Best Upon Request Wins McLaren Regional Medical Center Contract 24
• Best Upon Request Secures Contract from Children' s Hospital of Michigan 24
• Guggenheim Partners Takes Over KRT Business Management 24
• Procter & Gamble Acquires Minority Interest in MDVIP 24
• Mobile Ready Entertainment Snaps Up Key2Travel 24

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