BPO in the Healthcare Payer Market - Resurgence or Still Just Talking?

Table of Contents

• Table of Contents
• Health Industry Insights Opinion
• In This Report
• Figure: Respondents by Corporate Role
• Figure: Respondents by BPO Role
• Situation Overview
  • Introduction
  • Figure: Changes in BPO Investment Levels Through 2010
    • Drivers of the Business Process Outsourcing (R)Evolution
    • Trends Countering Healthcare Payer BPO Adoption
  • Definitions/Descriptions
  • Results: Highlights
  • Results: Details
    • Transactional Business Process Outsourcing
      • Full Survey Population
      • Figure: Current and Planned Transactional BPO Trends: All Respondents
      • Healthcare Payers of 50,000-999,999 Enrollees
      • Figure: Current and Planned Transactional BPO Trends: Healthcare Payers with 50,000-999,999 Enrollees
      • Healthcare Payers with Membership of 1 Million to 5 Million Enrollees
      • Figure: Current and Planned Transactional BPO Trends: Healthcare Payers with 1 Million to 5 Million Enrollees
      • Healthcare Payers with Membership of Over 5 Million Members
      • Figure: Current and Planned Transactional BPO Trends: Healthcare Payers with Over 5 Million Enrollees
    • Customer-Facing Business Process Outsourcing: Consumer/Member
      • Full Survey Population
      • Figure: Current and Planned Consumer-Facing BPO Trends: All Respondents
      • Variations by Healthcare Payer Size
      • Figure: Current and Planned Consumer-Facing BPO Trends: Healthcare Payers with 50,000-999,999 Enrollees
      • Figure: Current and Planned Consumer-Facing BPO Trends: Healthcare Payers with 1 Million to 5 Million Enrollees
      • Figure: Current and Planned Consumer-Facing BPO Trends: Healthcare Payers with Over 5 Million Enrollees
    • Customer-Facing Business Process Outsourcing: Provider
    • Figure: Current and Planned Provider-Facing BPO Trends: All Respondents
    • Strategic Initiative Business Process Outsourcing
    • Figure: Current and Planned Strategic Initiative BPO Trends: All Respondents
    • Top 5 Processes Targeted for Increased BPO in 2008
    • Top 5 Processes Targeted for Increased BPO in 2009
      • Offshore BPO Plans
      • Figure: Current and Planned (by 2010) Offshore BPO Trends: All Respondents
      • Figure: Future Offshore BPO Trends by Healthcare Payer Size
• Future Outlook
  • Industry Impact
  • Market Trends
• Essential Guidance
  • Actions for Healthcare Payers to Consider
• Learn More
  • Related Research
  • Synopsis