Abstract
This IDC study presents the UAE IT services market in
2008 and forecasts expenditure on IT services through 2013. The
study contains market size and forecasts for 13 foundation market
categories.
The study answers the following questions:
- What are IDC' s forecasts for
spending on IT services? What are the assumptions behind forecast
numbers? And what impact will these assumptions have on market
forecasts?
- What are end-user concerns and preferences regarding IT services procurement?
- What
are the new trends in IT services delivery, such as
managed services and outsourcing?
- Which vertical markets will be most affected
by the current economic crisis, and which will be most
resilient and recover fastest?
"IT services providers able to streamline processes
and deliver innovative, comprehensive, and flexible high-quality services while remaining
profitable should be able to take advantage of the increasing
appetite for third-party services in the UAE. However, to secure
new business, these providers will need to sell to both
IT heads and financial decision makers, which will require a
sales discussion that is less about bits and bytes and
more about dollars and common sense." – Research Manager Margaret
Adam, IDC Middle East, Africa, and Turkey
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