Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Executive Summary
- Detailed Analysis of the IT Services Market
- Impact of the Economic Crisis
- Vertical Market Perspective
- End-User Concerns
- Current Business Concerns
- IT-Related Concerns
- Satisfaction with Operational Management
- Current and Future Acceptance of Outsourcing and Managed Services
- Situation Overview
- IT Environment
- Overview of the IT Services Market by Foundation Market
- Support and Training Services Macromarket
- Hardware Support and Installation Services
- Software Support and Installation Services
- IT Training and Education
- IDC Analysis of the Support and Training Macromarket
- Project Services Macromarket
- Network Consulting and Integration
- Systems Integration
- Information System Consulting
- Application Consulting and Customization
- Custom Application Development
- IDC Analysis of the Project Services Macromarket
- Application Management Outsourcing
- Outsourcing Macromarket
- Information System Outsourcing
- Network and Desktop Outsourcing Services
- Hosted Application Management
- Hosting Infrastructure Services
- IDC Analysis of the Outsourcing Services Macromarket
- Overview of IT Services Spending by Vertical Market
- Combined Government
- Combined Finance
- Telecommunications
- Agriculture, Construction, and Mining
- Transportation
- Future Outlook
- Forecast and Assumptions
- Forecast by IDC Engagement Type
- Hardware Support and Installation Services
- Software Support and Installation Services
- IT Training and Education
- Network Consulting and Integration
- Systems Integration
- Information System Consulting
- Application Consulting and Customization
- Custom Application Development
- Information Systems Outsourcing
- Network and Desktop Outsourcing Services
- Application Management
- Hosted Application Management
- Hosting Infrastructure Service Providers
- Forecast by Vertical Market
- Combined Government
- Combined Finance
- Telecommunications
- Market Context
- Essential Guidance
- Deliver Quality Service
- Focus on Business Benefits
- Innovate Services Delivery
- Learn More
- Related Research
- Definitions
- Foundation Markets
- Hardware Support and Installation
- Managed Support Services
- Software Support and Installation
- IT Education and Training
- IT Consulting
- Systems Integration
- Network Consulting and Integration
- Application Consulting and Customization
- Custom Application Development
- Outsourcing (as an Engagement Type)
- IS Outsourcing
- Network and Desktop Outsourcing (NDOS)
- Application Management
- Hosted Application Management
- Hosting Infrastructure Services
- Methodology
- Overview
- Research Sources
- Revenue Recognition
- Notes on Forecasting
- Synopsis
- Table: Overview of IT Services Spending by IDC Foundation Market in the UAE, 2008
- Table: Overview of IT Services Spending by Vertical Market in the UAE, 2008
- Table: Key Forecast Assumptions for the IT Services Market, in the UAE, 2009–2013
- Table: Forecast and Analysis of IT Services Spending (US$M) by IDC Foundation Market in the UAE, 2008–2013
- Table: Forecast and Analysis of IT Services Spending (US$M) by Vertical Market in the UAE, 2008–2013
- Table: Comparison of Forecast for IT Services Spending (US$M) in the UAE, 2007–2012 Versus 2008–2013
- Table: IDC' s IT Services Overview Market Map
- Figure: Spending on IT Services by IT Services Engagement Type in the UAE, 2007 and 2008
- Figure: Impact of the Current Economic Crisis in the UAE on Business Conditions and Environment
- Figure: Current Operational Management Practices in the UAE
- Figure: Benefits of Using Internal IT Staff Versus Third-Party Providers
- Figure: Rating Current Business Concerns in the UAE
- Figure: Belief That IT Can Help Solve Current Business Concerns
- Figure: Main IT Concerns
- Figure: Satisfaction with Operational Management in the UAE
- Figure: Interest in Terms of Contracting a Third Party to Provide Managed Services for ICT Infrastructure in the UAE
- Figure: Most Difficult-to-Find IT Professionals in the UAE
- Figure: Most Difficult-to-Find Technical Skills in the UAE
- Figure: Spending on IT Services by IT Services Engagement Type in the UAE, 2008
- Figure: IT Services Investment Areas in the UAE in 2008 (% of Respondents who Invested in IT Services)
- Figure: Overview of IT Services Spending by Vertical Market in the UAE, 2008
- Figure: Intended IT Services Spending in 2009 – Professional IT Services Providers
- Figure: Forecast of IT Services Spending by IDC Engagement Type in the UAE, 2008–2013
- Figure: Forecast of Relative Shares by IDC Engagement Type in the UAE, 2008–2013
- Figure: Forecast of Relative Shares by IDC Engagement Type in the UAE, 2008–2013
- Figure: Forecast of Relative Shares by IDC Engagement Type in the UAE, 2008–2013
- Figure: Spending (US$M) on IT Services by Vertical Market in the UAE, 2008
- Figure: Comparison of Forecasts for IT Services Spending in the UAE, 2007–2012 vs. 2008–2013
- Figure: Most Common Grievances with Third-Party Service Providers
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