Abstract
This IDC study, which is a translation of the Japanese
report IDC #J9310101, explores situations and trends in the Japan
business consulting market and the Japan key horizontal business process
outsourcing market by submarket (HR, customer care, finance and accounting
[F&A], and procurement). It analyzes the market situation in 2008,
and provides forecasts up to 2013.
Amid the worsening economic environment,
the number of contracts aimed at realizing offensive business management
is decreasing and the pressure for lower service prices is
increasing in the Japan business service market. On the other
hand, the demand for business process outsourcing (BPO) services aimed
at reducing companies' business costs is increasing. "Due to the
rapid deterioration of the corporate performance, companies are more focused
on short-term cost reduction instead of long-term business reforms. Service
vendors should provide services that can produce short-term effects and
present mid/long-term customer business reform plans in order to increase
their presence as customers' business partners," analyzes Satoshi Matsumoto, research
manager, IT services, IDC Japan.
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