Report: U.S. ISP SMB Support Services 2009-2013 Forecast TOC

IDC Opinion
In This Study

Methodology

Survey Methodology
Forecast Methodology

Definitions

Situation Overview

Churn
Frequency of Support Requests
Opportunity

Future Outlook

Forecast and Assumptions

Subscription Support Services Forecast
À la Carte Support Services Forecast

Essential Guidance
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Related Research
Survey Demographics
Synopsis

Table: Key Forecast Assumptions for the U.S. ISP SMB Support Services Market, 2009–2013
Table: U.S. Subscription Support Services Revenue, 2008–2013 ($M)
Table: U.S. à la Carte Support Services Revenue, 2008–2013 ($M)
Table: U.S. Subscription Support Services and à la Carte Support Services Revenue, 2008–2013 ($M)
Table: U.S. SMB Support Services Revenue, 2008–2013 ($M)
Figure: U.S. SMBs' Service Provider Churn Status by Company Size
Figure: Poor Support as a Factor in U.S. SMB Service Provider Churn in the Past Two Years by Company Size
Figure: U.S. SMBs' Need to Visit Repair Site by Company Size
Figure: U.S. SMBs' Need for ISP Visit for Onsite Support by Company Size
Figure: U.S. SMBs' Use of Communication Service Provider Web Sites by Company Size
Figure: U.S. SMBs' Method of Contact for Support Services by Company Size
Figure: U.S. SMBs' Interest in Proactive Support Services by Company Size
Figure: U.S. SMBs' Current and Expected Future Amount Paid for Support Services per Month
Figure: Small Businesses and Small Business Employees by Company Size
Figure: Small Businesses with Proactive Support Services, 2008–2013
Figure: Penetration of Proactive Support Services in Small Businesses, 2008 and 2013
Figure: U.S. Average Price of Proactive Support Services, 2008–2013
Figure: U.S. Subscription Support Services Revenue, 2008–2013
Figure: Number of à la Carte Support Visits per SMB, 2008–2013
Figure: U.S. Average Price of à la Carte Support Services, 2008–2013
Figure: U.S. à la Carte Support Services Revenue, 2008–2013
Figure: U.S. Subscription Support Services and à la Carte Support Services Revenue, 2008–2013
Figure: U.S. SMB Support Services Revenue, 2008–2013
Figure: Respondents by Number of Employees
Figure: Respondents by Decision-Making Role
Figure: Respondents by Type of Establishment
Figure: Respondents by Type of Physical Structure
Figure: Respondents by Location

U.S. ISP SMB Support Services 2009-2013 Forecast

Table of Contents