Report: Competitive Profiles and Analysis of Leading IT Services Players in Austria, 2009 TOC

IDC Opinion
In This Study

Methodology
Executive Summary

Situation Overview

Leading IT Services Vendors
Vendor-Related Trends

Slower Services Growth
Market Consolidation and Vendor Consolidation
Merger & Acquisitions As Growth Opportunities
Price Pressures, Risk Averseness, and Flight to Trusted Brands
Vendors Trying to Secure Long Term Revenue Streams
End-User Satisfaction With Service Providers
What Type of IT Professions Are in Short Supply

Vendor Market Shares by IT Services Foundation Market

Support and Training Services Macromarket

Hardware Support and Installation Services
Software Support and Installation Services
IT Training and Education

Project Services Macromarket

Network Consulting and Integration
Systems Integration
Information System Consulting
Application Consulting and Customization
Custom Application Development

Outsourcing Macromarket

Application Management Outsourcing
Information System Outsourcing
Network and Desktop Outsourcing Services (NDOS)
Hosted Application Management
Hosting Infrastructure Services

Vendor Market Shares by IT Services Vertical Markets

Combined Finance
Combined Manufacturing
Combined Government
Telecoms
Retail
Wholesale

Vendor Profiles

Siemens

Services Overview
Clients and Contracts
SWOT Analysis

Raiffeisen Informatik

Services Overview
Clients and Contracts
SWOT Analysis

Services Overview
Clients and Contracts
SWOT Analysis

T-Systems

Services Overview
Clients and Contracts
SWOT Analysis

Services Overview
Clients and Contracts
SWOT Analysis

Kapsch

Services Overview
Clients and Contracts
SWOT Analysis

Telekom Austria

Services Overview
Clients and Contracts
SWOT Analysis

Services Overview
Clients and Contracts
SWOT Analysis

Beko Engineering & Informatik AG

Services Overview
Clients and Contracts
SWOT Analysis

Services Overview
Services Overview
Clients and Contracts
SWOT Analysis

Future Outlook

The IDC Vendor Assessment Tool

Key Capability Measures Related to Current Success in Delivering IT Services
Key Strategy Measures Related to Ongoing and Future Success in Delivering IT Services
Market Analysis

Capabilities Criteria – Related to the Assessment of Current Capabilities
Strategy Criteria – Related to the Assessment of Future Opportunities

Essential Guidance

See That Cost Reductions Are Firmly Implanted in the Minds of CIOs
Have the Upturn in Your Sights
Strategic Investments
Recognize the Services Industry' s Phase of Restructuring

Learn More

Related Research
Methodology

Overview
Research Sources
Revenue Recognition
Notes on Forecasting

Synopsis

Table: Overview of the Leading IT Services Companies in Austria by IT Services Revenue, 2008
Table: Overview of the Top 10 IT Services Companies by IT Services Revenue Provisioned in Austria, 2008
Table: Total Supply-Side Revenue on the Hardware Support and Installation Foundation Market in Austria, 2008
Table: Total Supply-Side Revenue on the Software Support and Installation Foundation Market in Austria, 2008
Table: Total Supply-Side Revenue on the IT Training and Education Foundation Market in Austria, 2008
Table: Total Supply-Side Revenue on the Network Consulting and Integration Foundation Market in Austria, 2008
Table: Total Supply-Side Revenue on the Systems Integration Market in Austria, 2008
Table: Total Supply-Side Revenue on the Information System Consulting Market in Austria, 2008
Table: Total Supply-Side Revenue on the Application Consulting and Customization Foundation Market in Austria, 2008
Table: Total Supply-Side Revenue on the Custom Application Development Foundation Market in Austria, 2008
Table: Total Supply-Side Revenue on the Application Management Outsourcing Foundation Market in Austria, 2008
Table: Total Supply-Side Revenue on the Information System Outsourcing Foundation Market in Austria, 2008
Table: Total Supply-Side Revenue on the Network and Desktop Outsourcing Foundation Market in Austria, 2008
Table: Total Supply-Side Revenue on the Hosted Application Management Foundation Market in Austria, 2008
Table: Total Supply-Side Revenue on the Hosting Infrastructure Services Foundation Market in Austria, 2008
Table: Overview of Siemens' s Contracts, 2008
Table: SWOT Analysis of Siemens, 2008–2013
Table: Overview of Raiffeisen Informatik' s Contracts, 2008
Table: SWOT Analysis of Raiffeisen Informatik, 2008–2013
Table: Overview of IBM' s Contracts, 2008
Table: SWOT Analysis of IBM, 2008–2013
Table: Overview of T-Systems' Contracts, 2008
Table: SWOT Analysis of T-Systems, 2008–2013
Table: Overview of HP' s Contracts, 2008
Table: SWOT Analysis of HP, 2008–2013
Table: Overview of Kapsch' s Contracts, 2008
Table: SWOT Analysis of Kapsch, 2008–2013
Table: Overview of Telekom Austria' s Contracts, 2008
Table: SWOT Analysis of Telekom Austria, 2008–2013
Table: Overview of ACP' s Contracts, 2008
Table: SWOT Analysis of ACP, 2008–2013
Table: Overview of Beko' s Contracts, 2008
Table: SWOT Analysis of Beko, 2008–2013
Table: Overview of CSC' s Contracts, 2008
Table: SWOT Analysis of CSC, 2008–2013
Table: Key Capability Measures for the Success of IT Services Providers
Table: Key Strategy Measures for Success for IT Services Providers
Figure: Satisfaction with Third-Party IT Services Providers
Figure: Most Common Grievances With Third-Party IT Services Providers
Figure: Hard to Find Professions
Figure: Hard to Find IT Skills
Figure: Overview of the Leading Providers of the Support and Training Services Macromarket in Austria by IT Services Revenue, 2008
Figure: Hardware Support and Installation Foundation Market Vendor Shares in Austria by IT Services Revenue, 2008
Figure: Software Support and Installation Foundation Market Vendor Shares in Austria by IT Services Revenue, 2008
Figure: IT Training and Education Foundation Market Vendor Shares in Austria by IT Services Revenue, 2008
Figure: Overview of the Leading Providers of the Project Services Macromarket in Austria by IT Services Revenue, 2008
Figure: Network Consulting and Integration Foundation Market Vendor Shares in Austria by IT Services Revenue, 2008
Figure: Systems Integration Foundation Market Vendor Shares in Austria by IT Services Revenue, 2008
Figure: Information System Consulting Foundation Market Vendor Shares in Austria by IT Services Revenue, 2008
Figure: Application Consulting and Customization Foundation Market Vendor Shares in Austria by IT Services Revenue, 2008
Figure: Custom Application Development Foundation Market Vendor Shares in Austria by IT Services Revenue, 2008
Figure: Overview of the Leading Providers of the Outsourcing Services Macromarket in Austria by IT Services Revenue, 2008
Figure: Application Management Outsourcing Foundation Market Vendor Shares in Austria by IT Services Revenue, 2008
Figure: Information System Outsourcing Foundation Market Vendor Shares in Austria by IT Services Revenue, 2008
Figure: Network and Desktop Outsourcing Foundation Market Vendor Shares in Austria by IT Services Revenue, 2008
Figure: Hosted Application Management Foundation Market Vendor Shares in Austria by IT Services Revenue, 2008
Figure: Hosting Infrastructure Services Foundation Market Vendor Shares in Austria by IT Services Revenue, 2008
Figure: Siemens: Overview of IT Services Revenue by IDC Engagement Type in Austria, 2008
Figure: Siemens: Overview of IT Services Revenue by Vertical Market in Austria, 2008
Figure: Raiffeisen Informatik: Overview of IT Services Revenue by IDC Engagement Type in Austria, 2008
Figure: Raiffeisen Informatik: Overview of IT Services Revenue by Vertical Market in Austria, 2008
Figure: IBM: Overview of IT Services Revenue by IDC Engagement Type in Austria, 2008
Figure: IBM: Overview of IT Services Revenue by Vertical Market in Austria, 2008
Figure: T-Systems: Overview of IT Services Revenue by IDC Engagement Type in Austria, 2008
Figure: T-Systems: Overview of IT Services Revenue by Vertical Market in Austria, 2008
Figure: HP: Overview of IT Services Revenue by IDC Engagement Type in Austria, 2008
Figure: HP: Overview of IT Services Revenue by Vertical Market in Austria, 2008
Figure: Kapsch: Overview of IT Services Revenue by IDC Engagement Type in Austria, 2008
Figure: Kapsch: Overview of IT Services Revenue by Vertical Market in Austria, 2008
Figure: Telekom Austria: Overview of IT Services Revenue by IDC Engagement Type in Austria, 2008
Figure: Telekom Austria: Overview of IT Services Revenue by Vertical Market in Austria, 2008
Figure: ACP: Overview of IT Services Revenue by IDC Engagement Type in Austria, 2008
Figure: ACP: Overview of IT Services Revenue by Vertical Market in Austria, 2008
Figure: Beko: Overview of IT Services Revenue by IDC Engagement Type in Austria, 2008
Figure: Beko: Overview of IT Services Revenue by Vertical Market in Austria, 2008
Figure: CSC: Overview of IT Services Revenue by IDC Engagement Type in Austria, 2008
Figure: CSC: Overview of IT Services Revenue by Vertical Market in Austria, 2008
Figure: IDC MarketScape: Austria IT Services Market, 2008

Competitive Profiles and Analysis of Leading IT Services Players in Austria, 2009

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