Enterprise Application Spending in Canada: Customer Expectations for 2H09 and 1H10

Table of Contents

• IDC Opinion
• In This Study
• Situation Overview
• Future Outlook
• Sources of Funding
• Spending on the Enterprise Application "Ecosystem"
• Spending on Customer Relationship Management Solutions: 2H09–1H10
• Spending on Enterprise Resource Management Solutions: 2H09–1H10
• Spending on Collaborative Application Solutions: 2H09–1H10
• Essential Guidance
• Learn More
• Related Research
• Definitions
• Collaborative Applications
• Integrated Collaborative Environments
• Messaging Applications
• Standalone Email Applications
• Instant Messaging Applications
• Unified Messaging Applications
• Team Collaborative Applications
• Conferencing Applications
• Other Collaborative Applications
• Enterprise Resource Management Applications
• Customer Relationship Management Applications
• Synopsis
• Table: Canada Enterprise Applications Spending by Size of Organization and Application, 2007–2013 (C$M)
• Figure: Department Most Likely to Fund CRM Applications in the Next 12 Months by Company Size
• Figure: Department Most Likely to Fund F&A ERM Applications in the Next 12 Months by Company Size
• Figure: Department Most Likely to Fund HR ERM Applications in the Next 12 Months by Company Size
• Figure: Department Most Likely to Fund Collaborative Applications over the Next 12 Months by Company Size
• Figure: Spending on CRM Solutions over the Next 12 Months by Company Size
• Figure: Spending on ERM Solutions over the Next 12 Months by Company Size
• Figure: Spending on Collaborative Applications over the Next 12 Months by Company Size