Malaysia Solution Services Spending Survey, 2009

Table of Contents

• IDC Opinion
• In This Study
• Methodology
• Demographics
• Situation Overview
• Introduction
• The Economy and IT Services Spending
• Services Engagement
• Reasons for Engaging Third-Party Vendor Services
• Solution Services
• IT Security
• Business Continuity and Disaster Recovery
• IT Service Providers
• Performance Rating
• Vendor Accountability
• Pricing Models
• Future Outlook
• 2008 IT Budget and 2009 Services Allocation
• 2009 IT Services Expenditure Breakdown
• Essential Guidance
• Actions to Consider
• Learn More
• Related Research
• Solution Services Market Definition
• Synopsis
• Table: Importance of IT Services Vendors' Accountability for Business Outcomes
• Table: IT Budget for 2008 as a Percentage of Organization' s Revenue
• Figure: Respondents by Vertical Industry
• Figure: Respondents by Company Size
• Figure: Effect of the Economy on IT Services Spending
• Figure: Top 3 Initiatives to Reduce Overall IT Services Spending
• Figure: Economic Impact on the Involvement of Finance Director in IT Procurement Decision Making
• Figure: Organizational Operations Requiring Vendor or Third-Party IT Services
• Figure: Reasons for Engaging Third-Party Vendor Services
• Figure: Spending on IT Solution Services
• Figure: Challenges in Managing IT Security
• Figure: Factors that Drive BCDR
• Figure: Business Continuity/Disaster Recovery Activation
• Figure: Performance of Vendors
• Figure: Contracts Structured for Accountability
• Figure: Preferred Pricing Model for IT Services
• Figure: Changes in IT Allocation Budget
• Figure: Allocation Budget for IT Services in 2009
• Figure: IT Services Allocation in 2009 IT Budget
• Figure: Example of Solution Services Markets