Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Executive Summary
- Situation Overview
- Introduction
- Market Overview
- Current Situation and Market Influencers
- Technology
- Petroleum
- Cost of Living
- Wages in a Global Economy
- Future Outlook
- Forecast and Assumptions
- Table: Key Forecast Assumptions for the U.S. Home-Based Agent Market, 2005-2010
- Table: U.S. Home-Based Agents and Revenue, 2005-2010
- Market Strategies
- Vendor Profiles
- Alpine Access
- Aspect Software
- Avaya
- IntelliCare
- LiveOps
- Telerx
- VIPdesk
- West Corp.
- Willow CSN
- Working Solutions
- XACT TeleSolutions
- Partnership Alliances
- Essential Guidance
- Learn More
- Related Research
- Definitions
- Contact Center
- Contact Center Agent
- Contact Center Outsourcing
- Nearshore Outsourcing
- Offshore Outsourcing
- Customer Care Services
- Client
- Customer
- Customer Relationship Management Services
- Customer Data Repository
- Text Chat
- Web Collaboration
- Web-Enabled Contact Center
- Voice over Internet Protocol
- Outbound, Inbound, and Blended Interaction
- Methodology
- Primary Data Sources for Sizing the Customer Care Services Market
- Secondary Data Sources for Sizing the Customer Care Services Market
- Worldwide Data Gathering
- Global Regions
- Synopsis
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