U.S. Home-Based Agent 2005-2010 Forecast and Analysis: Converging Economic Forces to Drive the Expansion of Homeshoring in the United States

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
  • Executive Summary
• Situation Overview
  • Introduction
  • Market Overview
  • Current Situation and Market Influencers
    • Technology
    • Petroleum
    • Cost of Living
    • Wages in a Global Economy
• Future Outlook
  • Forecast and Assumptions
  • Table: Key Forecast Assumptions for the U.S. Home-Based Agent Market, 2005-2010
  • Table: U.S. Home-Based Agents and Revenue, 2005-2010
  • Market Strategies
    • Industry Impact
  • Vendor Profiles
    • Alpine Access
    • Aspect Software
    • Avaya
    • IntelliCare
    • LiveOps
    • Telerx
    • VIPdesk
    • West Corp.
    • Willow CSN
    • Working Solutions
    • XACT TeleSolutions
  • Partnership Alliances
• Essential Guidance
  • Actions to Consider
• Learn More
  • Related Research
  • Definitions
    • Contact Center
    • Contact Center Agent
    • Contact Center Outsourcing
    • Nearshore Outsourcing
    • Offshore Outsourcing
    • Customer Care Services
    • Client
    • Customer
    • Customer Relationship Management Services
    • Customer Data Repository
    • Text Chat
    • Web Collaboration
    • Web-Enabled Contact Center
    • Voice over Internet Protocol
    • Outbound, Inbound, and Blended Interaction
  • Methodology
    • Primary Data Sources for Sizing the Customer Care Services Market
    • Secondary Data Sources for Sizing the Customer Care Services Market
    • Worldwide Data Gathering
    • Global Regions
  • Synopsis