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Market Research Report
Japan IT Solutions User Perception and Needs, 2006
Published by
IDC
Published
2006/05
Content info
Pages: 242
Product code
ID38566
Price
From
US $ 5000
US $ 5000
PDF by E-mail (Single User License)
How to Order?
PDF by E-Mail
Approx. 1-2 business days
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If you need expedited delivery, please call us.
Table of Contents
Table of Contents
IDC Opinion
In This Study
Methodology
Table: Primary Survey Sample Profile by Industry
Figure: Primary Survey Sample Profile by Company Size
Table: Secondary Survey Sample Profile by Industry
Figure: Secondary Survey Sample Profile by Company Size
Executive Summary
Situation Overview
Customer Relationship Management Solution User Survey Results
Customer Relationship Management Implementations
Table: Customer Relationship Management Implementation Status by Company Size
Figure: Customer Relationship Management Implementation Status by Company Size
Table: Customer Relationship Management Implementation Status by Industry
Figure: Customer Relationship Management Implementation Status by Industry
Customer Relationship Management Costs
Table: Packaged Customer Relationship Management Application Software Cost: Sales Force Automation
Figure: Packaged Customer Relationship Management Application Software Cost: Sales Force Automation
Table: Packaged Customer Relationship Management Application Software Cost: Call Center
Figure: Packaged Customer Relationship Management Application Software Cost: Call Center
Table: Packaged Customer Relationship Management Application Software Cost: Marketing
Figure: Packaged Customer Relationship Management Application Software Cost: Marketing
Table: Non-Packaged Customer Relationship Management Application Software Cost: Sales Force Automation
Figure: Non-Packaged Customer Relationship Management Application Software Cost: Sales Force Automation
Table: Non-Packaged Customer Relationship Management Application Software Cost: Call Center
Figure: Non-Packaged Customer Relationship Management Application Software Cost: Call Center
Table: Non-Packaged Customer Relationship Management Application Software Cost: Marketing
Figure: Non-Packaged Customer Relationship Management Application Software Cost: Marketing
Table: Packaged Customer Relationship Management Application Software Customization Cost: Sales Force Automation
Figure: Packaged Customer Relationship Management Application Software Customization Cost: Sales Force Automation
Table: Packaged Customer Relationship Management Application Software Customization Cost: Call Center
Figure: Packaged Customer Relationship Management Application Software Customization Cost: Call Center
Table: Packaged Customer Relationship Management Application Software Customization Cost: Marketing
Figure: Packaged Customer Relationship Management Application Software Customization Cost: Marketing
Table: Customer Relationship Management Application Hardware Cost: Sales Force Automation
Figure: Customer Relationship Management Application Hardware Cost: Sales Force Automation
Table: Customer Relationship Management Application Hardware Cost: Call Center
Figure: Customer Relationship Management Application Hardware Cost: Call Center
Table: Customer Relationship Management Application Hardware Cost: Marketing
Figure: Customer Relationship Management Application Hardware Cost: Marketing
Table: Customer Relationship Management Application Implementation Service Cost: Sales Force Automation
Figure: Customer Relationship Management Application Implementation Service Cost: Sales Force Automation
Table: Customer Relationship Management Application Implementation Service Cost: Call Center
Figure: Customer Relationship Management Application Implementation Service Cost: Call Center
Table: Customer Relationship Management Application Implementation Service Cost: Call Center
Figure: Customer Relationship Management Application Implementation Service Cost: Marketing
Table: Annual Customer Relationship Management Application Operation Service Cost: Sales Force Automation
Figure: Annual Customer Relationship Management Application Operation Service Cost: Sales Force Automation
Table: Annual Customer Relationship Management Application Operation Service Cost: Call Center
Figure: Annual Customer Relationship Management Application Operation Service Cost: Call Center
Table: Annual Customer Relationship Management Application Operation Service Cost: Call Center
Figure: Annual Customer Relationship Management Application Operation Service Cost: Marketing
Customer Relationship Management Usage History
Table: Customer Relationship Management Application Usage History
Figure: Customer Relationship Management Application Usage History
Customer Relationship Management Implementation Time Frames
Table: Customer Relationship Management Application Implementation Time Frames
Figure: Customer Relationship Management Application Implementation Time Frames
Customer Relationship Management Investment Level Changes
Table: Customer Relationship Management Investment Level Changes: Sales Force Automation
Figure: Customer Relationship Management Investment Level Changes: Sales Force Automation
Table: Customer Relationship Management Investment Level Changes: Call Center
Figure: Customer Relationship Management Investment Level Changes: Call Center
Table: Customer Relationship Management Investment Level Changes: Marketing
Figure: Customer Relationship Management Investment Level Changes: Marketing
Customer Relationship Management Packaged Software Degrees of Customization
Figure: Customer Relationship Management Packaged Software Degrees of Customization
Customer Relationship Management Measurements
Table: Customer Relationship Management Measurements
Figure: Customer Relationship Management Measurements
Factors Emphasized When Selecting Customer Relationship Management Service Vendors
Figure: Factors Emphasized When Selecting Customer Relationship Management Service Vendors
Objectives for Implementing Customer Relationship Management Solutions
Figure: Customer Relationship Management Solution Implementation Objectives
Results of Customer Relationship Management Solution Implementations
Figure: Customer Relationship Management Solution Implementation Results
Issues Faced During Customer Relationship Management Solution Implementations
Figure: Issues Faced During Customer Relationship Management Solution Implementations
Issues Faced After Customer Relationship Management Solution Implementations
Figure: Issues Faced After Customer Relationship Management Solution Implementations
Customer Relationship Management Solution Vendors Used
Figure: Customer Relationship Management Solution Vendors Used: Consulting Phase
Figure: Customer Relationship Management Solution Vendors Used: Integration Phase
Figure: Customer Relationship Management Solution Vendors Used: Management Phase
Figure: Customer Relationship Management Solution Vendors Used: Support Phase
Enterprise Resource Management Solution User Survey Results
Enterprise Resource Management Implementations
Table: Enterprise Resource Management Implementation Status by Company Size
Figure: Enterprise Resource Management Implementation Status by Company Size
Table: Enterprise Resource Management Implementation Status by Industry
Figure: Enterprise Resource Management Implementation Status by Industry
Enterprise Resource Management Solution Costs
Table: Packaged Enterprise Resource Management Application Software Cost: Accounting
Figure: Packaged Enterprise Resource Management Application Software Cost: Accounting
Table: Packaged Enterprise Resource Management Application Software Cost: Human Resource
Figure: Packaged Enterprise Resource Management Application Software Cost: Human Resource
Table: Packaged Enterprise Resource Management Application Software Cost: Sales Management
Figure: Packaged Enterprise Resource Management Application Software Cost: Sales Management
Table: Packaged Enterprise Resource Management Application Software Cost: Product Management
Figure: Packaged Enterprise Resource Management Application Software Cost: Product Management
Table: Packaged Enterprise Resource Management Application Software Cost: Purchase Management
Figure: Packaged Enterprise Resource Management Application Software Cost: Purchase Management
Table: Non-Packaged Enterprise Resource Management Application Software Cost: Accounting
Figure: Non-Packaged Enterprise Resource Management Application Software Cost: Accounting
Table: Non-Packaged Enterprise Resource Management Application Software Cost: Human Resource
Figure: Non-Packaged Enterprise Resource Management Application Software Cost: Human Resource
Table: Non-Packaged Enterprise Resource Management Application Software Cost: Sales Management
Figure: Non-Packaged Enterprise Resource Management Application Software Cost: Sales Management
Table: Non-Packaged Enterprise Resource Management Application Software Cost: Product Management
Figure: Non-Packaged Enterprise Resource Management Application Software Cost: Product Management
Table: Non-Packaged Enterprise Resource Management Application Software Cost: Purchase Management
Figure: Non-Packaged Enterprise Resource Management Application Software Cost: Purchase Management
Table: Packaged Enterprise Resource Management Application Software Customization Cost: Accounting
Figure: Packaged Enterprise Resource Management Application Software Customization Cost: Accounting
Table: Packaged Enterprise Resource Management Application Software Customization Cost: Human Resource
Figure: Packaged Enterprise Resource Management Application Software Customization Cost: Human Resource
Table: Packaged Enterprise Resource Management Application Software Customization Cost: Sales Management
Figure: Packaged Enterprise Resource Management Application Software Customization Cost: Sales Management
Table: Packaged Enterprise Resource Management Application Software Customization Cost: Product Management
Figure: Packaged Enterprise Resource Management Application Software Customization Cost: Product Management
Table: Packaged Enterprise Resource Management Application Software Customization Cost: Purchase Management
Figure: Packaged Enterprise Resource Management Application Software Customization Cost: Purchase Management
Table: Enterprise Resource Management Application Hardware Cost: Accounting
Figure: Enterprise Resource Management Application Hardware Cost: Accounting
Table: Enterprise Resource Management Application Hardware Cost: Human Resource
Figure: Enterprise Resource Management Application Hardware Cost: Human Resource
Table: Enterprise Resource Management Application Hardware Cost: Sales Management
Figure: Enterprise Resource Management Application Hardware Cost: Sales Management
Table: Enterprise Resource Management Application Hardware Cost: Product Management
Figure: Enterprise Resource Management Application Hardware Cost: Product Management
Table: Enterprise Resource Management Application Hardware Cost: Purchase Management
Figure: Enterprise Resource Management Application Hardware Cost: Purchase Management
Table: Enterprise Resource Management Application Implementation Service Cost: Accounting
Figure: Enterprise Resource Management Application Implementation Service Cost: Accounting
Table: Enterprise Resource Management Application Implementation Service Cost: Human Resource
Figure: Enterprise Resource Management Application Implementation Service Cost: Human Resource
Table: Enterprise Resource Management Application Implementation Service Cost: Sales Management
Figure: Enterprise Resource Management Application Implementation Service Cost: Sales Management
Table: Enterprise Resource Management Application Implementation Service Cost: Product Management
Figure: Enterprise Resource Management Application Implementation Service Cost: Product Management
Table: Enterprise Resource Management Application Implementation Service Cost: Purchase Management
Figure: Enterprise Resource Management Application Implementation Service Cost: Purchase Management
Table: Annual Enterprise Resource Management Application Operation Service Cost: Accounting
Figure: Annual Enterprise Resource Management Application Operation Service Cost: Accounting
Table: Annual Enterprise Resource Management Application Operation Service Cost: Human Resource
Figure: Annual Enterprise Resource Management Application Operation Service Cost: Human Resource
Table: Annual Enterprise Resource Management Application Operation Service Cost: Sales Management
Figure: Annual Enterprise Resource Management Application Operation Service Cost: Sales Management
Table: Annual Enterprise Resource Management Application Operation Service Cost: Product Management
Figure: Annual Enterprise Resource Management Application Operation Service Cost: Product Management
Table: Annual Enterprise Resource Management Application Operation Service Cost: Purchase Management
Figure: Annual Enterprise Resource Management Application Operation Service Cost: Product Management
Enterprise Resource Management Usage History
Table: Enterprise Resource Management Application Usage History
Figure: Enterprise Resource Management Application Usage History
Enterprise Resource Management Implementation Time Frames
Table: Enterprise Resource Management Application Implementation Time Frames
Figure: Enterprise Resource Management Application Implementation Time Frames
Enterprise Resource Management Investment Level Changes
Table: Enterprise Resource Management Investment Level Changes: Accounting
Figure: Enterprise Resource Management Investment Level Changes: Accounting
Table: Enterprise Resource Management Investment Level Changes: Human Resource
Figure: Enterprise Resource Management Investment Level Changes: Human Resource
Table: Enterprise Resource Management Investment Level Changes: Sales Management
Figure: Enterpr
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