Abstract
This IDC study examines the worldwide and U.S. market for IP PBXs by vertical
industry and company size segment. The integration of strategic applications
with IP voice services is a large incentive for many users to adopt IP
telephony equipment. Vendors and service providers competing in this market are
challenged to identify vertical market opportunities and develop applications
to address industry-specific demands. In this study, IDC analyzes 17 vertical
market segments, providing market size and growth over the five-year forecast
period, a discussion of current trends, and an indication of which trends will
drive router adoption in the future.
"The integration of applications that address significant business challenges
represents a critical means of adding value, competitive differentiation, and
driving adoption of IP PBX systems. Vendors of IP PBX systems will be
challenged to identify the industry segments that represent the best
opportunities, as well as the applications that will procure success in a
challenging business environment." - Dan Corsetti, IDC senior analyst, Vertical
Markets
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