Japan CRM Solution 2006-2010 Forecast

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Market Size and Share
    • Market Forecast
  • Executive Summary
• Situation Overview
  • CRM Solution Market by Segment
  • Table: CRM Solution Market Size by Segment, 2004-2005 (Million Yen)
  • Figure: CRM Solution Market Size by Segment, 2004-2005
    • CRM Software Market Trends
    • Table: CRM Software Vendor Trends, 2005 (Million Yen)
  • CRM Solution Market by Industry Type
  • Table: CRM Solution Market Size by Industry Type, 2004-2005 (Million Yen)
  • Figure: CRM Solution Market Size by Industry Type, 2004-2005
  • User Survey Result Outline
  • Table: Attributes of Primary Survey Respondent Companies by Industry Type
  • Figure: Respondent Company Attributes: Employment Scale
    • Financial
    • Figure: Status of CRM Implementation by Industry Type: Financial
    • Manufacturing
    • Figure: Status of CRM Implementation by Industry Type: Manufacturing
    • Distribution
    • Figure: Status of CRM Implementation by Industry Type: Distribution
    • Communications/Utility
    • Figure: Status of CRM Implementation by Industry Type: Communications/Utility
    • Transportation/Transportation Services
    • Figure: Status of CRM implementation by Industry Type: Transportation/Services
    • Government
    • Figure: Status of CRM Implementation by Industry Type: Government
    • Others
    • Figure: Status of CRM Implementation by Industry Type: Others
• Future Outlook
  • Forecast Assumptions
  • Table: Key Forecast Assumptions for the Japan CRM Solution Market, 2006-2010
  • Market Context
  • Table: Japan CRM Solution Market Forecast: Comparison with Previous Forecast (Million Yen)
  • CRM Solution Market Forecast, 2006-2010
    • CRM Solution Market Forecast by Segment
    • Table: Forecast of CRM Solution Market Size by Segment, 2005-2010 (Million Yen)
    • Figure: Forecast of CRM Solution Market Size by Segment, 2005-2010
    • CRM Solution Market Forecast by Industry Type
    • Table: Forecast of CRM Solution Market Size by Industry Type, 2005-2010 (Million Yen)
    • Figure: Forecast of CRM Solution Market Size by Industry Type, 2005-2010
• Essential Guidance
  • Actions to Consider
• Learn More
  • Related Research
  • Appendix
  • Table: IDC's Market Industry Classification Method and SICJ
  • Definitions
    • Definition of CRM Application Software
      • Sales Software
      • Marketing Software
      • Customer Service/Contact Center Software
      • Other CRM Applications
    • Definition of CRM Services
    • Exception
  • Synopsis