Customer Relationship Management Applications: Investment and Adoption Plans in India, Australia, PRC, and Korea, 2006

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Qualification and Sample Size
    • Figure: Survey Population by Country
    • Figure: Survey Population by Company Size and Region
    • Figure: Sample Group by Vertical Industry
    • Figure: Sample Group by Annual IT Budgets
    • Weighting of the Sample Size
    • Weighting Assumptions for Questions with Top 3 Mentions
• Situation Overview
  • Adoption Maturity on Customer Relationship Management Applications
    • Current Customer Relationship Management Deployment Status in Key Countries in Asia/Pacific (Excluding Japan)
    • Figure: Current Customer Relationship Management Deployment in Key Asia/Pacific (Excluding Japan) Countries
    • Key Concerns with Customer Relationship Management Deployments Made in 2005
    • Figure: Top Concerns with Customer Relationship Management Investments Made in 2005
• Future Outlook
  • Investment Plans on Customer Relationship Management Applications in 2006
  • Figure: Investment Plans on Customer Relationship Management Applications in 2006 by Country
  • Figure: Investment Plans on Customer Relationship Management Applications in 2006 by Main Verticals
    • Top Considerations When Investing in Customer Relationship Management Applications
    • Figure: Top Consideration When Investing in Customer Relationship Management Applications
    • Deployment Strategies on Customer Relationship Management Investments in 2006
    • Figure: Preferred Purchasing Strategy of Customer Relationship Management Investments Planned for 2006
      • Motivation Behind the Chosen Purchasing Strategies
      • Figure: Reason for Selecting the Chosen Purchasing Strategy
• Essential Guidance
  • Actions to Consider
• Learn More
  • Related Research
  • Synopsis