Software-on-Demand Provider Strategies: 21 Profiles of Delivery and Business Practices

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Executive Summary
• Situation Overview
  • Vendor Profiles
    • Apptix
      • Overall Strategy
        • Market Presence
        • Table: Apptix Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Apptix Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • Axentis
      • Overall Strategy
        • Market Presence
        • Table: Axentis Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Axentis Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • CaseCentral
      • Overall Strategy
        • Market Presence
        • Table: CaseCentral Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: CaseCentral Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • Citrix Online
      • Overall Strategy
        • Market Presence
        • Table: Citrix Online Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Citrix Online Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Business Changes
    • CollabNet
      • Overall Strategy
        • Market Presence
        • Table: CollabNet Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: CollabNet Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • Concur
      • Overall Strategy
        • Market Presence
        • Table: Concur Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Concur Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • CrownPeak
      • Overall Strategy
        • Market Presence
        • Table: CrownPeak Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: CrownPeak Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Business Changes
    • Demandware
      • Overall Strategy
        • Market Presence
        • Table: Demandware Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Demandware Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • Intacct
      • Overall Strategy
        • Market Presence
        • Table: Intacct Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Intacct Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
    • Intraware
      • Overall Strategy
        • Market Presence
        • Table: Intraware Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Intraware Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • Ketera Technologies
      • Overall Strategy
        • Market Presence
        • Table: Ketera Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Ketera Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • Kintera Inc.
      • Overall Strategy
        • Market Presence
        • Table: Kintera Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Kintera Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Challenges
    • Oracle (Siebel Systems)
      • Overall Strategy
        • Market Presence
        • Table: Oracle Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Oracle Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • Peopleclick
      • Overall Strategy
        • Market Presence
        • Table: Peopleclick Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Peopleclick Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software on Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • Qualys Inc.
      • Overall Strategy
        • Market Presence
        • Table: Qualys Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Qualys Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • RightNow Technologies
      • Overall Strategy
        • Market Presence
        • Table: RightNow Technologies Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: RightNow Technologies Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
        • Other Trends
    • salesforce.com
      • Overall Strategy
        • Market Presence
        • Table: salesforce.com Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: salesforce.com Service Strategy
      • Channel and Alliance Strategy
        • AppExchange
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • Taleo
      • Overall Strategy
        • Market Presence
        • Table: Taleo Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Taleo Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • WebEx Communications
      • Overall Strategy
        • Market Presence
        • Table: WebEx Communications Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: WebEx Communications Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Business Changes
    • Workstream
      • Overall Strategy
        • Market Presence
        • Table: Workstream Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: Workstream Service Strategy
      • Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
    • ZANTAZ
      • Overall Strategy
        • Market Presence
        • Table: ZANTAZ SaaS and Professional Services Revenue Share by Product Line (%)
        • Table: ZANTAZ SaaS Revenue Share by Product Line and Company Size (%)
        • Table: ZANTAZ Software Strategy
        • Contracts, Demand Generation, and Differentiation
      • Operational Strategy
      • Service Strategy
      • Table: ZANTAZ Service Strategy
      • Channel and Alliance Strategy
      • Table: ZANTAZ Channel and Alliance Strategy
      • Pricing Strategy
      • Software-on-Demand Trends
        • International Demand
        • Offshore as a Strategy
        • Investor Appeal
        • Business Changes
• Future Outlook
• Figure: Software-on-Demand Adoption by Software Type
• Essential Guidance
• Figure: Important Attributes of Software-on-Demand Offerings
• Figure: Software-on-Demand Provider Trust
• Learn More
  • Related Research
  • Appendix
    • Interview Guide
      • COMPANY INFORMATION
        • Vital Statistics
        • Overall SaaS Strategy
        • Operational Strategy
        • Service Strategy
        • Partnering Strategy
        • Pricing Strategy
        • SaaS Trends
  • Synopsis