Worldwide CRM Applications 2005 Vendor Shares: Marketing, Sales, and Service

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
  • CRM Applications Market Definitions
    • Marketing Automation
    • Sales Automation
    • Customer Service
    • Contact Center
• Situation Overview
  • The CRM Applications Market in 2005
  • Table: Worldwide CRM Applications Revenue by Segment, 2003-2005 ($M)
  • Table: Worldwide CRM Applications Revenue by Vendor, 2003-2005 ($M)
    • Performance by Application Provider in 2005
    • What's in Store for 2006?
    • Performance by Geographic Region and Operating Environment in 2005
    • Table: Worldwide CRM Applications Revenue by Region and Operating Environment, 2005
    • Figure: Worldwide CRM Applications Revenue Share by Region, 2005
    • Figure: Worldwide CRM Applications Revenue by Operating Environment, 2005
  • Marketing Automation Market Performance of Leading Vendors in 2005
  • Table: Worldwide Marketing Automation Applications Revenue by Vendor, 2003-2005 ($M)
    • Performance by Geographic Region and Operating Environment in 2005
    • Table: Worldwide Marketing Automation Applications Revenue by Region and Operating Environment, 2005
    • Figure: Worldwide Marketing Automation Applications Revenue Share by Region, 2005
    • Figure: Worldwide Marketing Automation Applications Revenue by Operating Environment, 2005
  • Sales Automation Market Performance of Leading Vendors in 2005
  • Table: Worldwide Sales Automation Applications Revenue by Vendor, 2003-2005 ($M)
    • Performance by Geographic Region and Operating Environment in 2005
    • Table: Worldwide Sales Automation Applications Revenue by Region and Operating Environment, 2005
    • Figure: Worldwide Sales Automation Applications Revenue Share by Region, 2005
    • Figure: Worldwide Sales Automation Applications Revenue by Operating Environment, 2005
  • Customer Service Market Performance of Leading Vendors in 2005
  • Table: Worldwide Customer Service Applications Revenue by Vendor, 2003-2005 ($M)
    • Performance by Geographic Region and Operating Environment in 2005
    • Table: Worldwide Customer Service Applications Revenue by Region and Operating Environment, 2005
    • Figure: Worldwide Customer Service Applications Revenue Share by Region, 2005
    • Figure: Worldwide Customer Service Applications Revenue by Operating Environment, 2005
  • Contact Center Market Performance in 2005
  • Table: Worldwide Contact Center Applications Revenue, 2003-2005
    • Performance by Geographic Region and Operating Environment in 2005
    • Table: Worldwide Contact Center Applications Revenue by Region and Operating Environment, 2005
    • Figure: Worldwide Contact Center Applications Revenue Share by Region, 2005
    • Figure: Worldwide Contact Center Applications Revenue by Operating Environment, 2005
• Future Outlook
• Essential Guidance
  • Software Vendors
  • End Users
  • Services Vendors and Resellers
• Learn More
  • Related Research
  • Methodology
  • Synopsis