Worldwide and U.S. Customer Care BPO Services 2007-2011 Forecast

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
  • Executive Summary
• Situation Overview
  • Introduction
  • Assess Current Situation
    • Customer Care Services in 2006
• Future Outlook
  • Forecast and Assumptions
    • Worldwide Market Review
    • Table: Worldwide and U.S. Customer Care Services Revenue, 2006 and 2011 ($M)
    • Table: Key Forecast Assumptions for the Worldwide and U.S. Customer Care BPO Services Market, 2007-2011
  • Worldwide Contact Center Services: Market Forecast by Service Offering
  • Table: Worldwide Customer Care Services Revenue by Service Activity, 2006-2011 ($M)
    • Forecast in Review
    • Outsourcing Services
    • Consulting Services
  • Worldwide Customer Care Services: Market Forecast by Region
  • Table: Worldwide Customer Care Services Revenue by Region, 2006-2011 ($M)
    • Americas
      • Regional Supply Dynamics
    • Asia/Pacific
      • Regional Supply Dynamics
    • EMEA
      • Regional Supply Dynamics
  • Worldwide Customer Care Services: Interaction Services by Service Activity
    • Service Activities
    • Table: Worldwide Customer Care Interaction Services Revenue by Service Activity, 2006-2011 ($M)
    • Campaign Mix
    • Revenue by Service Activity, 2006
  • U.S. Customer Care Services: Market Forecast by Service Offering
    • Forecast in Review
    • Table: U.S. Customer Care Services Revenue by Service Activity, 2006-2011 ($M)
  • U.S. Customer Care Services: Interaction Services by Service Activity
    • Service Activities
    • Table: U.S. Customer Care Interaction Services Revenue by Service Activity, 2006-2011 ($M)
    • Campaign Mix
  • Market Context
    • Revenue by Service Activity, 2006 and Beyond
    • Market Size
    • Table: Worldwide Customer Care Services Revenue, 2006-2011: Comparison of April 2006 and March 2007 Forecasts ($M)
    • Figure: Worldwide Customer Care Services Revenue, 2006-2011: Comparison of April 2006 and March 2007 Forecasts
• Essential Guidance
  • The Opportunity for Customer Care Service Firms
• Learn More
  • Related Research
  • Definitions
    • Contact Center
    • Contact Center Agent
    • Contact Center Outsourcing
    • Nearshore Outsourcing
    • Offshore Outsourcing
    • Customer Care Services
    • Client
    • Customer
    • Customer Relationship Management Services
    • Customer Data Repository
    • Text Chat
    • Web Collaboration
    • Web-Enabled Contact Center
    • Voice over Internet Protocol
    • Outbound, Inbound, and Blended Interaction
  • Methodology
    • Primary Data Sources for Sizing the Customer Care Services Market
    • Secondary Data Sources for Sizing the Customer Care Services Market
    • Worldwide Data Gathering
    • Global Regions
  • Synopsis