U.S. Customer Care Interaction and BPO Services 2007-2011 Forecast by Vertical Market

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • IDC' s Vertical Market Model
    • Survey Methodology
• Situation Overview
  • Customer Care Services Market in 2006
• Future Outlook
  • Forecast and Assumptions
  • Table: Key Forecast Assumptions for the U.S. Customer Care Services Market, 2007-2011
  • Table: Critical Business Initiatives by Vertical Industry, 2007
  • Table: U.S. Customer Care Interaction Services Spending by Vertical Market, 2006-2011 ($M)
  • Table: U.S. Customer Care Interaction Services Spending Share by Vertical Market, 2006-2011 (%)
    • Industries Showing the Greatest Opportunity for Customer Care Services
      • Communications and Media
        • Investments in Action
      • Retail
        • Investments in Action
      • Government
        • Investments in Action
      • Utilities
        • Investments in Action
  • Market Context
  • Table: U.S. Customer Care Interaction Services Spending by Select Vertical Market, 2005-2011: Comparison of July 2006 and April 2007 Forecasts ($M)
  • Table: U.S. Customer Care Interaction Services Revenue Share and Five-Year Revenue CAGR by Select Vertical Market, 2005-2011: Comparison of July 2006 and April 2007 Forecasts
  • Figure: U.S. Customer Care Interaction Services Spending by the Communications and Media Vertical, 2005-2011: Comparison of July 2006 and April 2007 Forecasts
  • Figure: U.S. Customer Care Interaction Services Spending by the Construction Vertical, 2005-2011: Comparison of July 2006 and April 2007 Forecasts
• Essential Guidance
• Learn More
  • Related Research
  • Definitions
    • Customer Care Interaction Services
    • Vertical Markets
    • Table: IDC Vertical Market Definitions
  • Synopsis