VoIP in the SMB Market in Canada

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
• Situation Overview
  • Current VoIP Usage in the SMB Market
  • Figure: SMBs' Primary Phone System by Company Size
  • Figure: SMBs' Primary Phone System by Company Size: VoIP Versus Non-VoIP
  • Figure: SMBs' IP Communications Vendor Association by Company Size
    • Current IP Users Show Polarized Characteristics Across Size Segments
    • Figure: SMBs' IP Management Type by Company Size
    • Figure: SMBs' Current IP Deployment Type by Company Size
    • Figure: Small Firms' Propensity to Outsource IP Telephony
    • Figure: Medium-Sized Firms' Propensity to Outsource IP Telephony
    • Small and Medium-Sized IP Users Offer Some Contrast in Satisfaction Levels
    • Figure: SMBs' Level of Satisfaction with IP System by Company Size
• Future Outlook
  • Cost and Complacency Remain Adoption Barriers
  • Figure: SMBs' VoIP Adoption Triggers by Company Size
  • Figure: SMBs' Primary Benefits of Adopting VoIP by Company Size
  • Figure: SMBs' IP Adoption Inhibitors by Company Size
    • Majority of SMBs Seeking a Hybrid-Based IP Model
    • Figure: SMBs' Preferred IP Phone System by Company Size
    • Figure: SMBs' Preferred Type of IP Phone System by Company Size
    • Figure: SMBs' Timeline for Considering Migration to IP by Company Size
• Essential Guidance
  • Vendors Should Solidify IP Value Proposition Before Selling Unified Communications Vision
  • Figure: Unified Communications Overview
• Learn More
  • Related Research
  • Synopsis